Computer / Network Support Technician in Houston, Texas Salary

How much does a Computer / Network Support Technician make in Houston, TX? In Houston, a Computer / Network Support Technician takes home an average of $15.29 per hour. This is 17% below the national average for a Computer / Network Support Technician which is $17.94 per hour. Wages for a Computer / Network Support Technician in Houston range from $12.18 per hour to $21.93 per hour. Total Annual Pay, which includes hourly rate, bonus, commission, and overtime for a Computer / Network Support Technician in Houston ranges from $28,346 to $60,063 annually. Job satisfaction is reported as 5 out of 5 stars. Men make up a majority of the Computer / Network Support Technician workforce in Houston among those reporting — 76 percent to be exact. Many report receiving medical benefits from their employer.

$30,913 - $60,506
$31K
$44K
$61K
MEDIAN: $43,676
10%
50%
90%

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$12.18 - $21.93
$12
$15
$22
MEDIAN: $15.29
10%
50%
90%

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$0$60K
Salary $30,913 - $60,506
Bonus $1,050
Commission $3,600
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,346 - $60,063
  • Country: United States
  • Currency: USD
  • Updated: 17 Nov 2017
  • Individuals Reporting: 13
Hourly Data $0$39
Hourly Rate $12.18 - $21.93
Overtime $21.16
Annual Data $0$60K
Bonus $1,050
Commission $3,600
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,346 - $60,063
  • Country: United States
  • Currency: USD
  • Updated: 17 Nov 2017
  • Individuals Reporting: 17

Job Description for Computer / Network Support Technician

A Computer/Network Support Technician’s main responsibility is to provide technical support to the computer and network operations. This includes initially receiving problem calls from users either online or by telephone and troubleshooting the problem until it is resolved. It also involves updating the system log by creating a problem ticket and entering the details of the problem such as the caller name, the application program affected, the root cause of the problem, etc. This job requires excellent analytical and communication skills, ability to multi-task due to simultaneous problem calls in some instance, high tolerance to stress and agility in a fast-paced environment. At a minimum, a Computer/Network Support Technician usually holds a certificate in Networking. They are usually hired by established businesses especially large corporations. They work in an office environment usually near the physical computer or network installation where he interacts with the other support staff. The technician reports to a supervisor or manager who may be the Systems Administrator. They may work the regular schedule or in some cases, may be assigned on a rotation or shift schedule. In some cases, the support technician may have to work offsite. They interact mostly with the system or application users. (Copyright 2017 PayScale.com)


Computer / Network Support Technician Tasks

  • Provide continuous status information to ensure customer satisfaction.
  • Initiate customer contact, escalate to appropriate parties and resolve incidents.
  • Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
  • Respond to technical issues as they arise.

About Houston, Texas

Harris County, Texas
2,298,628
Male:
1,149,686 (50.0%)
Female:
1,148,942 (50.0%)
Houston (/ˈhjuːstən/ HYOO-stən) is the most populous city in Texas and the fourth-most populous city in the United States, located in Southeast Texas near the Gulf of Mexico. With a census-estimated 2014 population of 2.239 million within a land area of 599.6 square miles (1,553 km2), it also is the largest city in the Southern United States, as well as the seat of Harris County. It is the principal city of Houston–The Woodlands–Sugar Land, which is the fifth-most populated metropolitan area in the United States. Houston was founded on August 28, 1836, near the banks of Buffalo Bayou (now known as Allen's Landing) and incorporated as a city on June 5, 1837. The city was named after former General Sam Houston, who was president of the Republic of Texas and had commanded and won at the Battle of San Jacinto 25 miles (40 km) east of where the city was established. The burgeoning port and railroad...
Houston:
$48,064
Texas:
$55,653
$923
Houston:
$152,200
Texas:
$152,000
4.0%

Computer / Network Support Technician Job Listings

Pay by Experience Level for Computer / Network Support Technician

Pay by Experience for a Computer / Network Support Technician has a positive trend. An entry-level Computer / Network Support Technician with less than 5 years of experience can expect to earn an average total compensation of $31,000 based on 17 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Computer / Network Support Technician with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $43,000 based on 24 salaries. An experienced Computer / Network Support Technician which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $65,000 based on 7 salaries. A Computer / Network Support Technician with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $47,000 based on 6 salaries.

Key Stats for Computer / Network Support Technician

Gender

Female
24 %
Male
76 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 5 votes.
Less than 1 year
10%
1-4 years
40%
5-9 years
20%
10-19 years
17%
20 years or more
13%

Experience Affects Computer / Network Support Technician Salaries

Experienced
▲70%

Late-Career
▲22%

Mid-Career
▲13%

National Average
$38,000

▼18%

Skills That Affect Computer / Network Support Technician Salaries

Windows NT / 2000 / XP Networking
▲9%

Help Desk / Desktop Support (Tier 2)
▲9%

Network Support
▲5%

National Average
$38,000


Windows Operating System General Use
▼18%

Microsoft Office
▼24%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 5 votes.

Gender

Female
24 %
Male
76 %

Years of Experience

Less than 1 year
10%
1-4 years
40%
5-9 years
20%
10-19 years
17%
20 years or more
13%

Common Health Benefits

medical benefits
Medical: 70%
dental benefits
Dental: 50%
vision benefits
Vision: 45%
no benefits
None: 30%