Avg. Base Hourly Rate (USD)
The average hourly pay for a Computer / Network Support Technician is $18.85
What is the Pay by Experience Level for Computer / Network Support Technicians?
An early career Computer / Network Support Technician with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of $16.75 based on 11 salaries. A mid-career Computer / Network Support Technician with 5-9 years of experience earns an average total compensation of $20.05 based on 9 …Read more
What Do Computer / Network Support Technicians Do?
A Computer/Network Support Technician’s main responsibility is to provide technical support to the computer and network operations. This includes initially receiving problem calls from users either online or by telephone and troubleshooting the problem until it is resolved. It also involves updating the system log by creating a problem ticket and entering the details of the problem such as the caller name, the application program affected, the root cause of the problem, etc. This job requires …Read more
- Provide continuous status information to ensure customer satisfaction.
- Initiate customer contact, escalate to appropriate parties and resolve incidents.
- Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
- Respond to technical issues as they arise.