Computer / Network Support Technician in Atlanta, Georgia Salary

How much does a Computer / Network Support Technician make in Atlanta, GA? The average salary for a Computer / Network Support Technician in Atlanta is $42,494 annually. This is 4% below the national average for a Computer / Network Support Technician which is $44,090 annually. Salaries for a Computer / Network Support Technician in Atlanta range from $29,691 per year to $59,598 per year. Total Annual Compensation, which includes salary, bonus, and overtime for a Computer / Network Support Technician in Atlanta ranges from $26,859 to $60,176 annually. Job satisfaction is reported as 4 out of 5 stars. Men make up a majority of the Computer / Network Support Technician workforce in Atlanta among those reporting — 73 percent to be exact. Many report receiving medical benefits from their employer.

$29,691 - $59,598
$30K
$42K
$60K
MEDIAN: $42,494
10%
50%
90%

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$11.33 - $30.20
$11
$16
$30
MEDIAN: $15.69
10%
50%
90%

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$0$60K
Salary $29,691 - $59,598
Bonus $1,350
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,859 - $60,176
  • Country: United States
  • Currency: USD
  • Updated: 24 Nov 2017
  • Individuals Reporting: 30
Hourly Data $0$32
Hourly Rate $11.33 - $30.20
Overtime $21.07
Annual Data $0$60K
Bonus $1,350
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,859 - $60,176
  • Country: United States
  • Currency: USD
  • Updated: 24 Nov 2017
  • Individuals Reporting: 28

Job Description for Computer / Network Support Technician

A Computer/Network Support Technician’s main responsibility is to provide technical support to the computer and network operations. This includes initially receiving problem calls from users either online or by telephone and troubleshooting the problem until it is resolved. It also involves updating the system log by creating a problem ticket and entering the details of the problem such as the caller name, the application program affected, the root cause of the problem, etc. This job requires excellent analytical and communication skills, ability to multi-task due to simultaneous problem calls in some instance, high tolerance to stress and agility in a fast-paced environment. At a minimum, a Computer/Network Support Technician usually holds a certificate in Networking. They are usually hired by established businesses especially large corporations. They work in an office environment usually near the physical computer or network installation where he interacts with the other support staff. The technician reports to a supervisor or manager who may be the Systems Administrator. They may work the regular schedule or in some cases, may be assigned on a rotation or shift schedule. In some cases, the support technician may have to work offsite. They interact mostly with the system or application users. (Copyright 2017 PayScale.com)


Computer / Network Support Technician Tasks

  • Provide continuous status information to ensure customer satisfaction.
  • Initiate customer contact, escalate to appropriate parties and resolve incidents.
  • Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
  • Respond to technical issues as they arise.

About Atlanta, Georgia

Fulton County, Georgia
463,875
Male:
223,960 (48.3%)
Female:
239,915 (51.7%)
Atlanta is the capital of and the most populous city in the U.S. state of Georgia, with an estimated 2015 population of 463,878. Atlanta is the cultural and economic center of the Atlanta metropolitan area, home to 5,522,942 people and the ninth largest metropolitan area in the United States. Atlanta is the county seat of Fulton County, and a small portion of the city extends eastward into DeKalb County. Atlanta was established in 1837 at the intersection of two railroad lines, and the city rose from the ashes of the American Civil War to become a national center of commerce. In the decades following the Civil Rights Movement, during which the city earned a reputation as "too busy to hate" for the relatively progressive views of some of its citizens and leaders compared to other cities in the Deep South Atlanta attained international prominence. Atlanta is the primary transportation hub of...
Atlanta:
$50,210
Georgia:
$51,244
$981
Atlanta:
$241,200
Georgia:
$159,300
4.8%

Computer / Network Support Technician Job Listings

Key Stats for Computer / Network Support Technician

Gender

Female
27 %
Male
73 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 11 votes.
Less than 1 year
5%
1-4 years
43%
5-9 years
16%
10-19 years
29%
20 years or more
7%

Experience Affects Computer / Network Support Technician Salaries

Experienced
▲26%

Mid-Career
▲8%

National Average
$42,000

▼10%

Skills That Affect Computer / Network Support Technician Salaries

Network Support
▲9%

Network Management / Administration
▲9%

Windows NT / 2000 / XP Networking
▲9%

Microsoft Office
▲7%

Cisco Networking
▲7%

Microsoft Active Directory
▲6%


Computer Hardware Technician
▼0%

National Average
$42,000

Windows Operating System General Use
▼11%

Microsoft Word
▼24%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 11 votes.

Gender

Female
27 %
Male
73 %

Years of Experience

Less than 1 year
5%
1-4 years
43%
5-9 years
16%
10-19 years
29%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 66%
dental benefits
Dental: 47%
vision benefits
Vision: 40%
no benefits
None: 34%