Computer / Network Support Technician in Washington, District of Columbia Salary

A Computer / Network Support Technician in Washington, District of Columbia earns an average salary of $55,676 per year. People in this job generally don't have more than 10 years' experience. A skill in Windows Operating System General Use is associated with high pay for this job.

$41,414 - $77,419
$41K
$56K
$77K
MEDIAN: $55,676
10%
50%
90%

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$0$77K
Salary $41,414 - $77,419
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,601 - $75,506
  • Country: United States
  • Currency: USD
  • Updated: 9 Nov 2017
  • Individuals Reporting: 14

Job Description for Computer / Network Support Technician

A Computer/Network Support Technician’s main responsibility is to provide technical support to the computer and network operations. This includes initially receiving problem calls from users either online or by telephone and troubleshooting the problem until it is resolved. It also involves updating the system log by creating a problem ticket and entering the details of the problem such as the caller name, the application program affected, the root cause of the problem, etc. This job requires excellent analytical and communication skills, ability to multi-task due to simultaneous problem calls in some instance, high tolerance to stress and agility in a fast-paced environment. At a minimum, a Computer/Network Support Technician usually holds a certificate in Networking. They are usually hired by established businesses especially large corporations. They work in an office environment usually near the physical computer or network installation where he interacts with the other support staff. The technician reports to a supervisor or manager who may be the Systems Administrator. They may work the regular schedule or in some cases, may be assigned on a rotation or shift schedule. In some cases, the support technician may have to work offsite. They interact mostly with the system or application users. (Copyright 2017 PayScale.com)


Computer / Network Support Technician Tasks

  • Provide continuous status information to ensure customer satisfaction.
  • Initiate customer contact, escalate to appropriate parties and resolve incidents.
  • Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
  • Respond to technical issues as they arise.

About Washington, District of Columbia

District of Columbia, District of Columbia
672,228
Male:
319,705 (47.6%)
Female:
352,523 (52.4%)
Washington, D.C., formally the District of Columbia and commonly referred to as "Washington", "the District", or simply "D.C.", is the capital of the United States. The signing of the Residence Act on July 16, 1790, approved the creation of a capital district located along the Potomac River on the country's East Coast. The U.S. Constitution provided for a federal district under the exclusive jurisdiction of the Congress and the District is therefore not a part of any state. The states of Maryland and Virginia each donated land to form the federal district, which included the pre-existing settlements of Georgetown and Alexandria. Named in honor of President George Washington, the City of Washington was founded in 1791 to serve as the new national capital. In 1846, Congress returned the land originally ceded by Virginia; in 1871, it created a single municipal government for the remaining portion of the District. Washington had an estimated...
Washington:
$75,628
District of Columbia:
$75,628
$1,417
Washington:
$551,300
District of Columbia:
$551,300
5.0%

Computer / Network Support Technician Job Listings

Key Stats for Computer / Network Support Technician

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 4 votes.
1-4 years
56%
5-9 years
22%
10-19 years
11%
20 years or more
11%

Experience Affects Computer / Network Support Technician Salaries

National Average
$54,000

Entry-Level
▼3%

Mid-Career
▼4%

Skills That Affect Computer / Network Support Technician Salaries

Windows Operating System General Use
▲10%

Network Management / Administration
▲2%

National Average
$54,000

Help Desk / Desktop Support (Tier 2)
▼2%

Computer Hardware Technician
▼2%

Microsoft Office
▼2%

Network Support
▼3%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 4 votes.

Years of Experience

1-4 years
56%
5-9 years
22%
10-19 years
11%
20 years or more
11%

Common Health Benefits

medical benefits
Medical: 82%
dental benefits
Dental: 64%
vision benefits
Vision: 82%
no benefits
None: