Computer Help Desk Representative Salary

The average pay for a Computer Help Desk Representative is $15.04 per hour. Most people with this job move on to other positions after 10 years in this career.

$28,137 - $47,112
$28K
$39K
$47K
MEDIAN: $38,820
10%
50%
90%

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$10.85 - $21.36
$11
$15
$21
MEDIAN: $14.75
10%
50%
90%

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$0$47K
Salary $28,137 - $47,112
Bonus $1,750
Profit Sharing $2,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,610 - $45,256
  • Country: United States
  • Currency: USD
  • Updated: 14 Sep 2017
  • Individuals Reporting: 19
Hourly Data $0$26
Hourly Rate $10.85 - $21.36
Overtime $23.58
Annual Data $0$45K
Bonus $1,750
Profit Sharing $2,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,610 - $45,256
  • Country: United States
  • Currency: USD
  • Updated: 14 Sep 2017
  • Individuals Reporting: 30

Find Out Exactly What You Should Be Paid

United States (change)

Job Description for Computer Help Desk Representative

A computer help desk representative generally works at a call center and aids customers with troubleshooting and resolving issues. These issues may relate to internet and cell phone service, software, hardware, appliances or various electronics. Most customers contact the help desk via phone, but there may also be options communicating via instant messaging and email.

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Computer Help Desk Representative Tasks

  • Identify, manage, escalation, and resolve technical issues.
  • Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks.
  • Troubleshoot all information technology issues, including software, hardware, and networking.
  • Monitor installed systems, identify problems, and take corrective action.

Common Career Paths for Computer Help Desk Representative


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Computer Help Desk Representative Job Listings

Popular Skills for Computer Help Desk Representative

Related Job Salaries

Key Stats for Computer Help Desk Representative

Gender

Female
39 %
Male
61 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 4 votes.
Less than 1 year
27%
1-4 years
41%
5-9 years
20%
10-19 years
12%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Computer Help Desk Representative Salaries

Experienced
▲12%

▲3%

National Average
$35,000

▼7%

Skills That Affect Computer Help Desk Representative Salaries

A+
▲4%


National Average
$35,000

Network Management / Administration
▼1%




Windows Operating System General Use
▼8%

Windows NT / 2000 / XP Networking
▼9%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 4 votes.

Gender

Female
39 %
Male
61 %

Years of Experience

Less than 1 year
27%
1-4 years
41%
5-9 years
20%
10-19 years
12%

Common Health Benefits

medical benefits
Medical: 80%
dental benefits
Dental: 66%
vision benefits
Vision: 54%
no benefits
None: 17%
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