The average hourly pay for a Computer Help Desk Representative is $14.92.
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$11 - $21
$750 - $3,500
$24,998 - $45,761
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Job Description for Computer Help Desk Representative
A computer help desk representative generally works at a call center and aids customers with troubleshooting and resolving issues. These issues may relate to internet and cell phone service, software, hardware, appliances or various electronics. Most customers contact the help desk via phone, but there may also be options communicating via instant messaging and email. Because of this, general computer skills may be required. Technical experience may also be required, depending on the product …Read more
Computer Help Desk Representative Tasks
- Troubleshoot all information technology issues, including software, hardware, and networking.
- Monitor installed systems, identify problems, and take corrective action.
- Identify, manage, escalation, and resolve technical issues.
- Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks.
Job Satisfaction for Computer Help Desk Representative
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Popular Skills for Computer Help Desk Representative
Avg. Hourly Rate
Skills in Help Desk / Desktop Support, Help Desk / Desktop Support (Tier 1) and A+ are correlated to pay that is above average. Skills that pay less than market rate include Help Desk / Desktop Support (Tier 2) and Microsoft Office.
Pay by Experience Level for Computer Help Desk Representative
An entry-level Computer Help Desk Representative with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $14.61 based on 19 salaries. An early career Computer Help Desk Representative with 1-4 years of experience earns an average total compensation of $14.75 based on 30 salaries. A mid-career Computer Help Desk Representative with 5-9 years of experience earns an average total compensation of $15.04 based on 11 salaries. An experienced Computer Help Desk Representative with 10-19 years of experience earns an average total compensation of $20.72 based on 6 salaries.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Computer Help Desk Representative in their job title in Germantown, Maryland earn an average of 24.0% more than the national average. These job titles also find higher than average salaries in Kansas City, Kansas (16.4% more) and Racine, Wisconsin (12.3% more). The lowest salaries can be found in Johnson City, Tennessee (10.7% less).
Years of Experience
This data is based on 66 survey responses.
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