Avg. Base Hourly Rate (USD)
The average hourly pay for a Computer Help Desk Representative is $20.31
What Do Computer Help Desk Representatives Do?
A computer help desk representative generally works at a call center and aids customers with troubleshooting and resolving issues. These issues may relate to internet and cell phone service, software, hardware, appliances or various electronics. Most customers contact the help desk via phone, but there may also be options communicating via instant messaging and email.
Because of this, general computer skills may be required. Technical experience may also be required, depending on the product …Read more
- Identify, manage, escalation, and resolve technical issues.
- Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks.
- Troubleshoot all information technology issues, including software, hardware, and networking.
- Monitor installed systems, identify problems, and take corrective action.