The average hourly pay for a Customer Service Administrator is $17.00.
Tell us about your job and pay factors like skills and education Find your market worth with a report tailored to you Negotiate your pay with confidence
What Do Customer Service Administrators Do?
A customer service administrator holds a supervisory position, handling customer inquiries and overseeing the needs and requirements of the customer service representatives working in their department. This is normally an office-type position that requires equal parts clerical skill and communications savvy.
Persons in this line of work are expected to be familiar with all aspects of customer service within their organization. They are a liaison between the company and the consumer. A customer …Read more
Customer Service Administrator Tasks
- Manage client accounts and ensure orders are timely and specifications are met.
- Track metrics for success, including customer satisfaction.
- Document and track instructions for clients, including deadlines, troubleshooting tips, and estimated performance.
- Communicate frequently with sales team, clients, brokers, manufacturers, and other groups to reach deadlines.
Job Satisfaction for Customer Service Administrator
Popular Employer Salaries for Customer Service Administrator
Explore the most common career paths for Customer Service Administrator. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner
to research other job paths.
Customer Service Administrator
Assistant Operations Manager
Somewhat common (8 - 20%)
Customer Service Administrator Job Listings
What Are Popular Skills for Customer Service Administrators?
Skills in Administration are correlated to pay that is above average. Skills that pay less than market rate include Data Entry, Microsoft Office, Office Administration and Customer Service.
What is the Pay by Experience Level for Customer Service Administrators?
An entry-level Customer Service Administrator with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $16.07 based on 8 salaries. An early career Customer Service Administrator with 1-4 years of experience earns an average total compensation of $16.61 based on 87 salaries. A mid-career Customer Service Administrator with 5-9 years of experience earns an average total compensation of $16.99 based on 59 salaries. An experienced Customer Service Administrator with 10-19 years of experience earns an average total compensation of $17.66 based on 78 salaries. In their late career (20 years and higher), employees earn an average total compensation of $19.
Pay Difference by Location
Employees with Customer Service Administrator in their job title in Seattle, Washington earn an average of 44.1% more than the national average. These job titles also find higher than average salaries in San Diego, California (23.5% more) and Cleveland, Ohio (11.8% more). The lowest salaries can be found in Cincinnati, Ohio (1.5% less).
Years of Experience
This data is based on 265 survey responses.