$37,269
Avg. Salary
$13.09
Avg. Hourly Rate

Average additional compensation:

$1,035

Bonus

$1,032

Profit Sharing

$2,048

Commission

What am I worth?
How should I pay?

The average pay for a Customer Service Agent is $13.09 per hour.

The average pay for a Customer Service Agent is $37,269 per year.

$9.72
10%
$13.09
50%
$19.11
90%
MEDIAN $13.09
$24k
10%
$37k
50%
$54k
90%
MEDIAN $37,269
$24,144 - $54,144
$24K
$37K
$54K
MEDIAN: $37,269
10%
50%
90%

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$9.72 - $19.11
$9
$13
$19
MEDIAN: $13.09
10%
50%
90%

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$0$54K
Salary $24,144 - $54,144
Bonus $198 - $4,861
Profit Sharing $242 - $6,158
Commission $193 - $14,899
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,691 - $45,996
  • Country: United States
  • Currency: USD
  • Updated: 17 Feb 2019
  • Individuals Reporting: 398
Hourly Data $0$28
Hourly Rate $9.72 - $19.11
Hourly Tips $0.53
Overtime $13.48 - $28.00
Annual Data $0$45K
Bonus $198 - $4,861
Commission $193 - $14,899
Profit Sharing $242 - $6,158
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,691 - $45,996
  • Country: United States
  • Currency: USD
  • Updated: 17 Feb 2019
  • Individuals Reporting: 1,494

Job Description for Customer Service Agent

Customer service agents work in many types of private businesses, including at retail, insurance, and travel establishments. Customer service agents spend most of their time working with customers and clients to develop and strengthen business-customer relationships. These relationships are vital to the growth and prosperity of companies, as frustrated customers may not return for future business and the company could develop a bad reputation for poor customer care.

Read More...
Customer Service Agent Tasks
  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.
  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.

Customer Service Agent Pay By Employer

$0$64K

$31,931

Alorica, Inc.
14 profiles
$21,035

$21,578

$25,709

Sykes
11 profiles
$20,269

$33,402

Swissport
8 profiles
$24,700

$27,640

$22,456

$34,070

Common Career Paths for Customer Service Agent


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As Customer Service Agents transition into upper-level roles such as Operations Manager, they may see a strong upturn in salary. Operations Managers earn $59K on average per year. Customer Service Agents typically move into roles as Customer Service Supervisors or Administrative Assistants, and those positions pay $8K more and $2K more, respectively.

Customer Service Agent Job Listings

Popular Skills for Customer Service Agent


Customer Service Agents report using a large range of skills on the job. Most notably, facility with Customer Relationship Management, Typing, and Insurance are correlated to pay that is significantly above average, leading to increases of 32 percent, 31 percent, and 14 percent, respectively. Those listing Problem Solving as a skill should be prepared for drastically lower pay. Technical Services and Oral / Verbal Communication also typically command lower compensation. Those educated in Customer Relations tend to be well versed in Sales and Insurance.

Pay by Experience Level for Customer Service Agent

Pay by Experience for a Customer Service Agent has a positive trend. An entry-level Customer Service Agent with less than 5 years of experience can expect to earn an average total compensation of $27,000 based on 594 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Agent with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $31,000 based on 269 salaries. An experienced Customer Service Agent which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $31,000 based on 261 salaries. A Customer Service Agent with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $35,000 based on 107 salaries.

Pay Difference by Location

National Average: $29,782

Larger city markers indicate a job is popular in that location.

For Customer Service Agents, working in the bustling city of Seattle has its advantages, including an above-average pay rate. Customer Service Agents can also look forward to large paychecks in cities like San Francisco (+30 percent), Houston (+26 percent), San Diego (+20 percent), and Atlanta (+10 percent). Customer Service Agents in Orlando earn salaries far below the national average by 22 percent, proving that geography overwhelmingly affects the pay scale for those in this field. Two other places where employers offer below-median salaries are Dallas (8 percent less) and Tampa (7 percent less).

Customer Service Agent Reviews

Q: What is it like working as a Customer Service Agent?

Customer Service Agent in Providence:
Pros: Help people in my community, flexible.
Cons: Overwhelming, stressful, too much work,

Customer Service Agent in Phoenix:
"Learning experience."
Pros: It's a great job to start your career.
Cons: It's demanding and pays very little.

Customer Service Agent in Hayward:
"Customer Service."
Pros: I like to enter sales orders.
Cons: Doing complicated returns where I have to ask a lot of questions.

Customer Service Agent in Chicago:
Pros: Love working with the public and helping people.
Cons:

Customer Service Agent in Harrisburg:
"Small company."
Pros: Helping people, love making and building relationships.
Cons: Pay.

Customer Service Agent in Lake Mary:
"Work Flexibility."
Pros: Reasonable amount of flexibility with hours, good tools for the job at hand, generally positive office environment.
Cons: Underpaid, lack of recognition for excellent work, lack of upward mobility.

Customer Service Agent in Omaha:
"Customer Service."
Pros: I honestly do not like working in the Customer Service field in a Call Center setting.
Cons: Call Center setting. The bias at this job.

Related Job Salaries

Key Stats for Customer Service Agent

Gender

Female
75 %
Male
25 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 338 votes.
Less than 1 year
7%
1-4 years
45%
5-9 years
18%
10-19 years
20%
20 years or more
11%

Experience Affects Customer Service Agent Salaries

▲19%

▲5%

▲3%

National Average
$30,000

▼10%

Skills That Affect Customer Service Agent Salaries

Customer Relationship Management (CRM)
▲31%

Typing
▲29%

▲13%

Microsoft Office
▲12%


National Average
$30,000

▼1%

Sales
▼2%


Phone Support
▼10%

Oral / Verbal Communication
▼15%

Technical Services
▼22%

Problem Solving
▼28%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 338 votes.

Gender

Female
75 %
Male
25 %

Years of Experience

Less than 1 year
7%
1-4 years
45%
5-9 years
18%
10-19 years
20%
20 years or more
11%

Common Health Benefits

medical benefits
Medical: 63%
dental benefits
Dental: 52%
vision benefits
Vision: 46%
no benefits
None: 34%