The average hourly pay for a Customer Service Agent is $13.24.
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$10 - $19
$194 - $4,180
$295 - $6,000
$153 - $14,681
$20,677 - $45,682
Your Market Worth Over Time
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Job Description for Customer Service Agent
Customer service agents work in many types of private businesses, including at retail, insurance, and travel establishments. Customer service agents spend most of their time working with customers and clients to develop and strengthen business-customer relationships. These relationships are vital to the growth and prosperity of companies, as frustrated customers may not return for future business and the company could develop a bad reputation for poor customer care. Customer service agents typi…Read more
Customer Service Agent Tasks
- Provide troubleshooting and technical assistance to customers.
- Assess the customer's needs and translation into solutions.
- Coordinate with customers to resolve any billing inquiries.
- Act as the first point of contact for customers seeking help with products or technical issues.
Popular Employer Salaries for Customer Service Agent
The top respondents for the job title Customer Service Agent are from the companies American Airlines, Alorica, Inc. and State Farm Insurance Company. Reported salaries are highest at American Airlines where the average pay is $15.17. Other companies that offer high salaries for this role include Southwest Airlines Co and State Farm Insurance Company, earning around $14.80 and $13.25, respectively. Sykes pays the lowest at around $9.68. Alorica, Inc. and Enterprise Holdings also pay on the lower end of the scale, paying $10.18 and $10.37, respectively.
Explore the most common career paths for Customer Service Agent. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Customer Service Agent
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)
Customer Service Agent Job Listings
Popular Skills for Customer Service Agent
Avg. Hourly Rate
Skills in Customer Relations, Data Entry and Insurance are correlated to pay that is above average. Skills that pay less than market rate include Sales and Customer Service.
Pay by Experience Level for Customer Service Agent
An entry-level Customer Service Agent with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $11.90 based on 113 salaries. An early career Customer Service Agent with 1-4 years of experience earns an average total compensation of $12.59 based on 821 salaries. A mid-career Customer Service Agent with 5-9 years of experience earns an average total compensation of $14.21 based on 305 salaries. An experienced Customer Service Agent with 10-19 years of experience earns an average total compensation of $14.95 based on 337 salaries. In their late career (20 years and higher), employees earn an average total compensation of $15.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Customer Service Agent in their job title in Los Angeles, California earn an average of 22.7% more than the national average. These job titles also find higher than average salaries in New York, New York (12.2% more) and Chicago, Illinois (12.1% more).
Years of Experience
This data is based on 1,765 survey responses.