The average hourly pay for a Customer Service Agent is $14.02.
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What Do Customer Service Agents Do?
Customer service agents work in many types of private businesses, including at retail, insurance, and travel establishments. Customer service agents spend most of their time working with customers and clients to develop and strengthen business-customer relationships. These relationships are vital to the growth and prosperity of companies, as frustrated customers may not return for future business and the company could develop a bad reputation for poor customer care.
Customer service agents typi…Read more
Customer Service Agent Tasks
- Provide troubleshooting and technical assistance to customers.
- Assess the customer's needs and translation into solutions.
- Coordinate with customers to resolve any billing inquiries.
- Act as the first point of contact for customers seeking help with products or technical issues.
Job Satisfaction for Customer Service Agent
Popular Employer Salaries for Customer Service Agent
The top respondents for the job title Customer Service Agent are from the companies American Airlines, Alorica, Inc. and Delta Air Lines Inc. Reported salaries are highest at Expeditors International of Washington, Inc. where the average pay is $18.46. Other companies that offer high salaries for this role include Delta Air Lines Inc and Southwest Airlines Co, earning around $17.03 and $15.09, respectively. Sykes pays the lowest at around $9.83. Alorica, Inc. and iQor also pay on the lower end of the scale, paying $10.36 and $10.99, respectively.
Explore the most common career paths for Customer Service Agent. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner
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Customer Service Representative (CSR)
Somewhat common (8 - 20%)
Customer Service Agent Job Listings
What Are Popular Skills for Customer Service Agents?
Skills in Data Entry and Oral / Verbal Communication are correlated to pay that is above average. Skills that pay less than market rate include Sales, Customer Relations and Customer Service.
What is the Pay by Experience Level for Customer Service Agents?
An entry-level Customer Service Agent with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $12.41 based on 101 salaries. An early career Customer Service Agent with 1-4 years of experience earns an average total compensation of $13.33 based on 649 salaries. A mid-career Customer Service Agent with 5-9 years of experience earns an average total compensation of $14.45 based on 259 salaries. An experienced Customer Service Agent with 10-19 years of experience earns an average total compensation of $15.32 based on 253 salaries. In their late career (20 years and higher), employees earn an average total compensation of $17.
Pay Difference by Location
Employees with Customer Service Agent in their job title in Seattle, Washington earn an average of 27.3% more than the national average. These job titles also find higher than average salaries in Los Angeles, California (16.7% more) and New York, New York (15.9% more). The lowest salaries can be found in Atlanta, Georgia (7.4% less) and Dallas, Texas (3.8% less).
Years of Experience
This data is based on 1,427 survey responses.