Customer Service Agent Salary

Customer Service Agents in the United States pull down an average of $12.89 per hour. Overall incomes of Customer Service Agents — including $5K bonuses, $10K profit sharing proceeds, and $18K commissions on the more lucrative end — generally ranges between $20K and $45K. The most important factor affecting compensation for this group is residence, followed by the specific employer and experience level. Although one in three lack health benefits of any kind, the larger part do enjoy medical insurance, and slightly more than half get dental coverage, too. Men are in the minority of survey respondents, with female Customer Service Agents making up 73 percent. Job satisfaction is high and work is enjoyable for most Customer Service Agents. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.

$23,914 - $51,499
$24K
$36K
$51K
MEDIAN: $36,194
10%
50%
90%

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$9.68 - $18.65
$9
$13
$19
MEDIAN: $13.00
10%
50%
90%

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$0$51K
Salary $23,914 - $51,499
Bonus $299.60 - $4,027
Profit Sharing $102.13 - $9,787
Commission $145.44 - $15,456
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,567 - $45,296
  • Country: United States
  • Currency: USD
  • Updated: 6 Oct 2017
  • Individuals Reporting: 190
Hourly Data $0$28
Hourly Rate $9.68 - $18.65
Hourly Tips $0.67
Overtime $13.88 - $28.97
Annual Data $0$45K
Bonus $299.60 - $4,027
Commission $145.44 - $15,456
Profit Sharing $102.13 - $9,787
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,567 - $45,296
  • Country: United States
  • Currency: USD
  • Updated: 6 Oct 2017
  • Individuals Reporting: 711

Job Description for Customer Service Agent

Customer service agents work in many types of private businesses, including at retail, insurance, and travel establishments. Customer service agents spend most of their time working with customers and clients to develop and strengthen business-customer relationships. These relationships are vital to the growth and prosperity of companies, as frustrated customers may not return for future business and the company could develop a bad reputation for poor customer care.

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Customer Service Agent Tasks

  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.
  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.

Common Career Paths for Customer Service Agent


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As Customer Service Agents transition into upper-level roles such as Operations Manager, they may see a strong upturn in salary. Operations Managers earn $59K on average per year. Customer Service Agents typically move into roles as Customer Service Supervisors or Administrative Assistants, and those positions pay $8K more and $2K more, respectively.

Customer Service Agent Job Listings

Popular Employer Salaries for Customer Service Agent


American Airlines, Federal Express Corporation (FedEx), Best Buy, State Farm Insurance Company, and Enterprise Holdings are some prominent firms with considerable interest in employing a large team of Customer Service Agents. Employees of Federal Express Corporation (FedEx) can expect to make the most, with the company offering a median salary of $36K; however, pay is widely dispersed from bottom to top, ranging from $25K to $48K. American Airlines, State Farm Insurance Company, and Farmers Insurance Group are a few other companies that offer generous salaries, with Customer Service Agents earning around $35K, $34K, or $31K at each firm, respectively.

A few other companies with smaller-than-average paychecks include Sykes ($21K), Convergys Corporation ($21K), and Enterprise Rent-A-Car Co ($22K).

Popular Skills for Customer Service Agent


Customer Service Agents report using a large range of skills on the job. Most notably, facility with Customer Relationship Management, Typing, and Insurance are correlated to pay that is significantly above average, leading to increases of 32 percent, 31 percent, and 14 percent, respectively. Those listing Problem Solving as a skill should be prepared for drastically lower pay. Technical Services and Oral / Verbal Communication also typically command lower compensation. Those educated in Customer Relations tend to be well versed in Sales and Insurance.

Pay by Experience Level for Customer Service Agent

Pay by Experience for a Customer Service Agent has a positive trend. An entry-level Customer Service Agent with less than 5 years of experience can expect to earn an average total compensation of $27,000 based on 594 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Agent with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $31,000 based on 269 salaries. An experienced Customer Service Agent which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $31,000 based on 261 salaries. A Customer Service Agent with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $35,000 based on 107 salaries.

Pay Difference by Location

National Average: $29,777

Larger city markers indicate a job is popular in that location.

For Customer Service Agents, working in the bustling city of Seattle has its advantages, including an above-average pay rate. Customer Service Agents can also look forward to large paychecks in cities like San Francisco (+30 percent), Houston (+26 percent), San Diego (+20 percent), and Atlanta (+10 percent). Customer Service Agents in Orlando earn salaries far below the national average by 22 percent, proving that geography overwhelmingly affects the pay scale for those in this field. Two other places where employers offer below-median salaries are Dallas (8 percent less) and Tampa (7 percent less).

Customer Service Agent Reviews

Q: What is it like working as a Customer Service Agent?

Customer Service Agent in Raton:
"Awesome."
Pros: Working with children and families to make their lives better is very rewarding. Teaching children that they can grow and learn from their experiences and then to see the growth they have accomplished.
Cons: The pay is not great at all. If it wasn't for the love of my job I probably would have looked elsewhere by now.

Customer Service Agent in Anaheim:
"Corporate culture."
Pros: Secure/stability. Benefits and commute.
Cons: The hours, pay. Work environment.

Customer Service Agent in Providence:
Pros: Help people in my community, flexible.
Cons: Overwhelming, stressful, too much work,

Customer Service Agent in Phoenix:
"Learning experience."
Pros: It's a great job to start your career.
Cons: It's demanding and pays very little.

Customer Service Agent in Hayward:
"Customer Service."
Pros: I like to enter sales orders.
Cons: Doing complicated returns where I have to ask a lot of questions.

Customer Service Agent in Chicago:
Pros: Love working with the public and helping people.
Cons:

Customer Service Agent in Harrisburg:
"Small company."
Pros: Helping people, love making and building relationships.
Cons: Pay.

Related Job Salaries

Key Stats for Customer Service Agent

Gender

Female
74 %
Male
26 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 156 votes.
Less than 1 year
6%
1-4 years
46%
5-9 years
18%
10-19 years
19%
20 years or more
10%

Experience Affects Customer Service Agent Salaries

▲19%

▲5%

▲3%

National Average
$30,000

▼9%

Skills That Affect Customer Service Agent Salaries

Customer Relationship Management (CRM)
▲31%

Typing
▲29%

▲13%

Microsoft Office
▲12%


National Average
$30,000

▼1%

Sales
▼2%


Phone Support
▼10%

Oral / Verbal Communication
▼15%

Technical Services
▼22%

Problem Solving
▼28%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 156 votes.

Gender

Female
74 %
Male
26 %

Years of Experience

Less than 1 year
6%
1-4 years
46%
5-9 years
18%
10-19 years
19%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 62%
dental benefits
Dental: 53%
vision benefits
Vision: 47%
no benefits
None: 34%