Average Customer Service Agent Hourly Pay

$13.24
Avg. Hourly RateShow Salary
$1,161
Bonus
$1,977
Commission
$1,030
Profit Sharing
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The average hourly pay for a Customer Service Agent is $13.24.
10%
$9.74
10%
$13.24
50%
$19.39
90%
90%
MEDIAN $13.24
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United States (change)
Hourly Rate
$10 - $19
Bonus
$194 - $4,180
Profit Sharing
$295 - $6,000
Commission
$153 - $14,681
Total Pay
$20,677 - $45,682

Your Market Worth Over Time

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Job Description for Customer Service Agent

Customer Service Agent Tasks
  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.
  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.
The top respondents for the job title Customer Service Agent are from the companies American Airlines, Alorica, Inc. and State Farm Insurance Company. Reported salaries are highest at American Airlines where the average pay is $15.17. Other companies that offer high salaries for this role include Southwest Airlines Co and State Farm Insurance Company, earning around $14.80 and $13.25, respectively. Sykes pays the lowest at around $9.68. Alorica, Inc. and Enterprise Holdings also pay on the lower end of the scale, paying $10.18 and $10.37, respectively.

Career Paths

Explore the most common career paths for Customer Service Agent. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Customer Service Agent
Customer Service Representative (CSR)
Call Center Supervisor
Customer Service Supervisor
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)

Customer Service Agent Job Listings

Popular Skills for Customer Service Agent

Skills in Customer Relations, Data Entry and Insurance are correlated to pay that is above average. Skills that pay less than market rate include Sales and Customer Service.

Pay by Experience Level for Customer Service Agent

An entry-level Customer Service Agent with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $11.90 based on 113 salaries. An early career Customer Service Agent with 1-4 years of experience earns an average total compensation of $12.59 based on 821 salaries. A mid-career Customer Service Agent with 5-9 years of experience earns an average total compensation of $14.21 based on 305 salaries. An experienced Customer Service Agent with 10-19 years of experience earns an average total compensation of $14.95 based on 337 salaries. In their late career (20 years and higher), employees earn an average total compensation of $15.
Employees with Customer Service Agent in their job title in Los Angeles, California earn an average of 22.7% more than the national average. These job titles also find higher than average salaries in New York, New York (12.2% more) and Chicago, Illinois (12.1% more).

Years of Experience

This data is based on 1,765 survey responses.
Entry Level
6.4%
Early Career
46.5%
Mid Career
17.3%
Experienced
19.1%
Late Career
10.7%