Avg. Base Hourly Rate (USD)
The average hourly pay for a Customer Service Agent is $14.46
What is the Pay by Experience Level for Customer Service Agents?
An entry-level Customer Service Agent with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $12.71 based on 92 salaries. An early career Customer Service Agent with 1-4 years of experience earns an average total compensation of $13.88 based on 593 salaries. …Read more
What Do Customer Service Agents Do?
Customer service agents work in many types of private businesses, including at retail, insurance, and travel establishments. Customer service agents spend most of their time working with customers and clients to develop and strengthen business-customer relationships. These relationships are vital to the growth and prosperity of companies, as frustrated customers may not return for future business and the company could develop a bad reputation for poor customer care.
Customer service agents …Read more
- Provide troubleshooting and technical assistance to customers.
- Assess the customer's needs and translation into solutions.
- Coordinate with customers to resolve any billing inquiries.
- Act as the first point of contact for customers seeking help with products or technical issues.