Customer Service Agent in Phoenix, Arizona Salary

How much does a Customer Service Agent make in Phoenix, AZ? A Customer Service Agent in Phoenix earns an average of $12.34 per hour. This is 6% less than the national average for a Customer Service Agent which is $13.07 per hour. Wages for a Customer Service Agent in Phoenix range from $10.86 per hour to $14.03 per hour. Total Annual Pay, which includes hourly rate and overtime for a Customer Service Agent in Phoenix ranges from $21,021 to $38,360 annually. Job satisfaction is reported as 5 out of 5 stars. Women make up 100% of the Customer Service Agent workforce in Phoenix among those reporting. In Phoenix, a Customer Service Agent often enjoys benefits provided by their employer.

$10.86 - $14.03
$12
MEDIAN: $12.34
50%

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Hourly Data $0$17
Hourly Rate $12.34
Overtime $17.35
Annual Data $0$38K
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,021 - $38,360
  • Country: United States
  • Currency: USD
  • Updated: 19 Nov 2017
  • Individuals Reporting: 9

Job Description for Customer Service Agent

Customer service agents work in many types of private businesses, including at retail, insurance, and travel establishments. Customer service agents spend most of their time working with customers and clients to develop and strengthen business-customer relationships. These relationships are vital to the growth and prosperity of companies, as frustrated customers may not return for future business and the company could develop a bad reputation for poor customer care.

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Customer Service Agent Tasks

  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.
  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.

About Phoenix, Arizona

Maricopa County, Arizona
1,563,001
Male:
786,833 (50.3%)
Female:
776,168 (49.7%)
Phoenix (/ˈfiːnᵻks/) is the capital and most populous city of the U.S. state of Arizona. With 1,563,025 people (as of 2015), Phoenix is the sixth most populous city nationwide, the most populous state capital in the United States, and the only state capital with a population of more than 1 million residents. Phoenix is the anchor of the Phoenix metropolitan area, also known as the Valley of the Sun, which in turn is a part of the Salt River Valley. The metropolitan area is the 12th largest by population in the United States, with approximately 4.3 million people as of 2010. In addition, Phoenix is the county seat of Maricopa County and, at 517.9 square miles (1,341 km2), it is the largest city in the state, nearly twice the size of Tucson and one of the largest cities in the United States. Settled in 1867 as an agricultural community near the confluence of the...
Phoenix:
$48,452
Arizona:
$51,492
$922
Phoenix:
$200,800
Arizona:
$194,300
4.0%

Customer Service Agent Job Listings

Key Stats for Customer Service Agent

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 2 votes.
Less than 1 year
18%
1-4 years
45%
5-9 years
18%
10-19 years
18%

Skills That Affect Customer Service Agent Salaries

Sales
▲9%

Customer Service
▲2%

National Average
$30,000

Customer Relations
▼3%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 2 votes.

Years of Experience

Less than 1 year
18%
1-4 years
45%
5-9 years
18%
10-19 years
18%

Common Health Benefits

medical benefits
Medical: 40%
dental benefits
Dental: 20%
vision benefits
Vision: 20%
no benefits
None: 60%