$41,066
Avg. Salary
$16.03
Avg. Hourly Rate

Average additional compensation:

$1,534

Bonus

$1,474

Profit Sharing

$3,577

Commission

What am I worth?
How should I pay?

The average pay for a Customer Service Coordinator is $16.03 per hour.

The average pay for a Customer Service Coordinator is $41,066 per year.

10%
$11.14
10%
$16.03
50%
$21.21
90%
90%
MEDIAN $16.03
10%
$31k
10%
$41k
50%
$59k
90%
90%
MEDIAN $41,066
$31,020 - $58,859
$31K
$41K
$59K
MEDIAN: $41,066
10%
50%
90%

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$11.14 - $21.21
$11
$16
$21
MEDIAN: $16.03
10%
50%
90%

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$0$58K
Salary $31,020 - $58,859
Bonus $362 - $5,193
Profit Sharing $495 - $6,904
Commission $51.52 - $11,710
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,157 - $52,144
  • Country: United States
  • Currency: USD
  • Updated: 18 Mar 2019
  • Individuals Reporting: 649
Hourly Data $0$34
Hourly Rate $11.14 - $21.21
Hourly Tips $1.25
Overtime $17.78 - $34.37
Annual Data $0$52K
Bonus $362 - $5,193
Commission $51.52 - $11,710
Profit Sharing $495 - $6,904
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,157 - $52,144
  • Country: United States
  • Currency: USD
  • Updated: 18 Mar 2019
  • Individuals Reporting: 1,005

Job Description

A customer service coordinator works to provide a high level of customer service for an organization. Often, a customer service coordinator interacts with customers to answer their inquiries about products, accounts, and services. The coordinator also works to alleviate customer complaints and processes customer orders for products and services. They also work to ensure the accuracy of customer and business records by obtaining information from the customer; the information gathered also is used to determine if any new products or services would benefit the customer. The customer service coordinator often communicates with the customer over the phone or through email. Depending on the customer's complaint or issue, the customer service coordinator may need to discuss the issue at length with the customer to adequately satisfy their concerns.

Read More...


Customer Service Coordinators seeking a sizable paycheck can earn the most at Verizon Wireless, where the average salary comes to $50K.

Known for its small paychecks, TJ Maxx Inc actually ranks last in the field for salary, reporting a median income of $22K — less than half of the top paying company's rate.

Common Career Paths


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Customer Service Coordinators do not often transition into Operations Manager roles. The role averages $59K per year. A common career progression for a Customer Service Coordinator is to become a Customer Service Manager or a Customer Service Supervisor. Compared to Customer Service Coordinators, the first group earns $10K more on average, and the second group earns $1K more.

Job Listings

Popular Skills


Customer Service Coordinators seem to wield many skills on the job. Most notably, skills in Customer Service Metrics, Job Scheduling, Customer Relationship Management, and Customer Relations are correlated to pay that is above average. Skills that seem to negatively impact pay include Inside Sales. Most people familiar with Customer Relations also know Phone Support and Microsoft Office.

Pay by Experience Level

Pay by Experience for a Customer Service Coordinator has a positive trend. An entry-level Customer Service Coordinator with less than 5 years of experience can expect to earn an average total compensation of $35,000 based on 431 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Coordinator with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $36,000 based on 301 salaries. An experienced Customer Service Coordinator which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $38,000 based on 230 salaries. A Customer Service Coordinator with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $41,000 based on 79 salaries.

Pay Difference by Location

12%

11%

6%

4%

-1%

National Average: $36,857

Larger city markers indicate a job is popular in that location.

Home to some of the best pay for Customer Service Coordinators, Washington offers exceptional salaries, 28 percent above the national average. Customer Service Coordinators can also look forward to large paychecks in cities like Seattle (+14 percent), Houston (+13 percent), Pittsburgh (+13 percent), and New York (+11 percent). The smallest paychecks in the market, 11 percent south of the national average, can be found in Baltimore. Not at the bottom but still paying below the median are employers in Charlotte and Memphis (9 percent lower and 8 percent lower, respectively).

Job Reviews

Q: What is it like working as a Customer Service Coordinator?

Customer Service Coordinator in Sacramento:
"Customer Experience Coordinator."
Pros: What I love most about my job is interacting with my fellow associates and seeing their personal growth as a cashier.
Cons: What I like least about my job is the location. Our location incurs a lot of theft and dishonesty which in turn, affects our working condition.

Customer Service Coordinator in Atlanta:
"Sales."
Keep your skills up to date.

Customer Service Coordinator in Helena:
"Corporate culture."
Pros: We are a bank of the people and do everything we can to make a difference for someone everyday.
Cons: My current pay seems below average.

Customer Service Coordinator in Spokane:
"Busy and rewarding."
Pros: Working as a customer service coordinator is a fulfilling experience as your are not only involved with the organization of it all, but then with the face to face customers. Situations can become hectic, however solving these problems is what being a great customer service coordinator is all about and what makes it rewarding.
Cons: Some situations can get out of control with many people at an event. If I don't think of a solution right away, it can definitely be stressful for a moment.

Customer Service Coordinator in Savannah:
"How dishonest the company and people are."
Make sure that you are confident in yourself and the job that you do. Now your worth.

Customer Service Coordinator in Gaithersburg:
"Good."
Pros: Interacting with customers.
Cons: Ots of stress at times.

Customer Service Coordinator in Walnut:
"Wish I knew more about what we sell."
Be patient, punctual, precise and communicative. Do what's best for the customer.

Related Job Salaries

Gender

Female
79 %
Male
21 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 338 votes.
Less than 1 year
3%
1-4 years
39%
5-9 years
24%
10-19 years
24%
20 years or more
11%

How Experience Affects Salaries

▲10%

▲4%

National Average
$37,000

▼2%

▼5%

How Skills Affect Salaries




National Average
$37,000


Customer Relations
▼2%

Scheduling
▼2%




▼4%

▼4%

Inside Sales
▼7%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 338 votes.

Gender

Female
79 %
Male
21 %

Years of Experience

Less than 1 year
3%
1-4 years
39%
5-9 years
24%
10-19 years
24%
20 years or more
11%

Common Health Benefits

medical benefits
Medical: 78%
dental benefits
Dental: 68%
vision benefits
Vision: 62%
no benefits
None: 20%