Customer Service Manager Reviews - Page 2

3.8
(1,902)
Highly Satisfied
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Based on 1,902 responses, the job of Customer Service Manager has received a job satisfaction rating of 3.82 out of 5. On average, Customer Service Managers are highly satisfied with their job.
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Q: What is it like working as a Customer Service Manager?

February 2014
"Customer Service Manager."
Customer Service Manager:
Pros: We work together as a team and my colleagues are supportive.
Cons: Shift work and no weekend off, dealing with lots of inquiries.
March 2014
"Management."
Customer Service Manager:
Pros: To service to customers.
Cons: Salary.
April 2014
"Rewarding."
Customer Service Manager:
Pros: The time spent has value not only to myself, but my employer and customers.
August 2014
"Be Aware Of What You're Getting Into."
Customer Service Manager:
I wish I would have known all of the responsibilities that could be thrown at me. Since I've started, I've been given more and more tasks and "hats" to wear. I feel like I'm doing 3 full time jobs in one. I am the Customer Service Manager: I create the schedule for out retail store employees, take all calls and emails from customers and vendors, maintain a small retail storefront, place phone orders for customers. I am a Product Buyer: I create future orders and submit to our manufacturer representatives, I create spreadsheets of all orders coming in, I make adjustments to orders as requested by owner, all while on a time limit. I am also a Personal Assistant at time, completing tasks for the owner on occasion. I have great customer service skills that I use daily, and they've gotten stronger having this job.
September 2014
"I Love It."
Customer Service Manager:
Pros: I love my customers the most.
Cons: The pay and stress levels.
October 2014
"Great problem solving."
Customer Service Manager:
Pros: Work Environment and good hours.
Cons: Old building.
November 2014
"Very Political Company."
Customer Service Manager: