Based on 1,890 responses, the job of Customer Service Manager has received a job satisfaction rating of 3.82 out of 5. On average, Customer Service Managers are highly satisfied with their job.
Q: What is it like working as a Customer Service Manager?
Customer Service Manager in Sheboygan:
Pros: The genuine gratitude a guest feels towards me when I try my best to fix the issue.
Cons: the fact that hard working employees get more work and more expectations put on them but those who do little to no work for the same pay get much more lenient treatment.
"CSM: Managing the front end."
Customer Service Manager in Yarmouth:
Pros: The people that I work with. They definitely make a difference. It’s a teamwork effort!
Cons: It can be stressful at times dealing with all kinds of different people who react in an array of different ways.
"Fast pace, friendly and hard working individuals."
Customer Service Manager in Austin:
Pros: The technology community and generally polite easy going people
Cons: The traffic
"Rewarding but high energy and stress."
Customer Service Manager in Rogers:
Pros: Our work helps pharma research and development. I also like the people I work with.
Cons: Always at my computer. Don't get to move around much.
"Th e most beautiful city."
Customer Service Manager in Cape Town:
Pros: we have the sea and the mountain
Cons: sitting in traffic on N1 and N2 during peak hours
"Not appreciated by Management. No career Advancement if you are a colored person."
Customer Service Manager in Toronto:
Pros: Job Satisfaction - good
Cons: No career Advancement if you are a colored person. A person who had worked for the company for less than 2 years, was on Mat. leave twice within the time period, becomes Supervisor for a job that was never done prior where as there was a person who was trained fro that particular position wasn't offered the position (colored person).
"Exhilarating, challenging, draining."
Customer Service Manager in Pretoria:
Pros: My colleagues & the vibrant environment.
Cons: Immense pressure, no set salary. Have a lot of responsibility yet I am paid hourly. I have earned 3 times my current salary at previous jobs over 8 years ago.