Customer Service Manager Reviews - Page 24

3.8
(1,863)
Highly Satisfied
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Based on 1,863 responses, the job of Customer Service Manager has received a job satisfaction rating of 3.83 out of 5. On average, Customer Service Managers are highly satisfied with their job.
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Q: What is it like working as a Customer Service Manager?

September 2020
"Oversee planned and unplanned maintenance for customers. Work with project team to manage sites and get the projects done correctly."
Customer Service Manager in Elizabethton:
Pros: The ability to manage myself and schedule my workload as I see fit.
Cons: Not getting the needed resources we need to be more effective in the field.
September 2020
"Sometimes rewarding but stressful without resources."
Customer Service Manager in Pompano Beach:
Pros: My team and my customers
Cons: Micro management and lack of empathy
October 2013
"solve problems"
Customer Service Manager:
Be thorough, give information, solve problems, be accurate
September 2013
"My work makes an impact in my company's strategy"
Customer Service Manager:
Pros: I am learning new things, managing more people, directly and indirectly home and abroad. I have good benefits and pay.
Cons: I do not see a big opportunity to grow beyond my current position. My commuting time will increase. My life-work balance can increase in another company and the stress level will lower.
October 2020
"Tragic."
Customer Service Manager in Hong Kong:
Pros: Some of my supervisors are great, they know i bear a lot of duties and they will give emotional support
Cons: People give too much work that is out of my responsibilities and no one is there to help or consult