Customer Service Manager Reviews

Q: What is it like working as a Customer Service Manager?

May 2015
"Future growth within Supply Chain Management."
Customer Service Manager:
 Manages and leads a highly skilled and trained customer service team of five Inside Sales Coordinators. • Leads the team functions to ensure effective customer service and efficiency with established business processes. • Works closely with other operating functions (Sales & Operations Planning, Logistics, Manufacturing, Commercial, Finance) to contribute to business profitability and success. • Provides and ensures an end to end customer experience that satisfies customers’ needs. • Ensures that customers are serviced properly and satisfactorily thru the company’s products and services. • Focuses on continuous improvement in areas of transactional systems and business processes. • Develops and maintains strong working relationships with both internal and external customers. Leads efforts to identify opportunities for improvement to increase customer satisfaction. • Ensures the ISC organization is communicating properly with other business functions to achieve budgeted results. • Attracts,
June 2015
"Love to work with people - make their days great."
Customer Service Manager:
Pros: Flexible. Telecommute whenever I want. Solid Pay. Great people who really care.
Cons: Long hours. Seasonal stress with camps. Sometimes aloen in office.
June 2015
"Customer Retention."
Customer Service Manager:
Take care of the customer.
July 2015
"Serve Customers like you'd like to be Served."
Customer Service Manager
July 2015
"Hind sight."
Customer Service Manager:
Go on site meet all the relevant people that you will deliver a service to. Learn their business ASAP. Go onsite and understand what do they do, what do they need to do it, what is the impact if it doesn't work and who need to fix it! Do ITIL courses especially Continuous Service Improvement, and obtain a degree.
July 2015
"People."
Customer Service Manager:
Pros: The amount of people that I come into contact with every week from employees, colleges, customers and company representatives. It is always interesting talking and building relationships with a wide range of people.
Cons: Politics and office gossip, how quickly stories will go around not just the individual store but a whole area.
July 2015
"Difficult to survive in California with a full time position."
Customer Service Manager:
Be fully aware of promotion opportunities for this position or other positions in the company. Be available to move wherever you are needed. Always give 100% in your job no matter what you are doing.
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