Customer Service Representative (CSR) in Edison, New Jersey Salary

The average wage for a Customer Service Representative (CSR) in Edison, New Jersey is $13.62 per hour. People in this job generally don't have more than 20 years' experience.

$32,500 - $43,750
$36K
MEDIAN: $35,608
50%

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$12.21 - $17.00
$14
MEDIAN: $13.75
50%

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$0$48K
Salary $35,608
Bonus $1,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,793 - $48,936
  • Country: United States
  • Currency: USD
  • Updated: 9 Nov 2017
  • Individuals Reporting: 5
Hourly Data $0$22
Hourly Rate $13.75
Overtime $22.22
Annual Data $0$48K
Bonus $1,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,793 - $48,936
  • Country: United States
  • Currency: USD
  • Updated: 9 Nov 2017
  • Individuals Reporting: 7

Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2017 PayScale.com)


Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

About Edison, New Jersey

Middlesex County, New Jersey
97,687
Edison is a township in Middlesex County, New Jersey, United States, in the New York City metropolitan area, and the Raritan Bayshore subregion of the Jersey Shore. As of the 2010 United States Census, Edison had a total population of 99,967, retaining its position as the fifth-most populous municipality in New Jersey. The 2010 population reflected an increase of 2,280 (+2.3%) from the 97,687 counted in the 2000 Census, which had in turn increased by 9,007 (+10.2%) from the 88,680 counted in 1990. Edison's population has been above the 100,000 threshold since 2010, increasing by 2.7% to a Census-estimated 102,701 in 2015. What is now Edison Township was originally incorporated as Raritan Township by an act of the New Jersey Legislature on March 17, 1870, from portions of both Piscataway Township and Woodbridge Township. Portions of the township were taken to form Metuchen on March 20, 1900, and Highland Park on...

Customer Service Representative (CSR) Job Listings

Key Stats for Customer Service Representative (CSR)

Gender

Female
60 %
Male
40 %
1-4 years
42%
5-9 years
25%
10-19 years
33%

Experience Affects Customer Service Representative (CSR) Salaries

Experienced
▲17%

National Average
$34,000

Entry-Level
▼16%

Skills That Affect Customer Service Representative (CSR) Salaries

Data Entry
▲4%

National Average
$34,000

Customer Service
▼10%

Call Center
▼26%

Gender

Female
60 %
Male
40 %

Years of Experience

1-4 years
42%
5-9 years
25%
10-19 years
33%

Common Health Benefits

medical benefits
Medical: 86%
dental benefits
Dental: 71%
vision benefits
Vision: 43%
no benefits
None: 14%