Customer Service Representative (CSR) in Portland, Oregon Salary

How much does a Customer Service Representative (CSR) make in Portland, OR? A Customer Service Representative (CSR) in Portland takes home an average of $14.07 per hour. This is 4% higher than the national average for a Customer Service Representative (CSR) which is $13.52 per hour. Wages for a Customer Service Representative (CSR) in Portland range from $10.35 per hour to $18.52 per hour. Total Annual Pay, which includes hourly rate, bonus, profit sharing, tips, and overtime for a Customer Service Representative (CSR) in Portland ranges from $22,720 to $43,025 annually. Among those reporting, there is an average job satisfaction rating of 4 out of 5 stars. Women make up 63% of the Customer Service Representative (CSR) workforce in Portland among those reporting. Many report receiving medical and dental benefits from their employer.

$28,566 - $48,536
$29K
$35K
$49K
MEDIAN: $34,945
10%
50%
90%

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$10.35 - $18.52
$10
$14
$19
MEDIAN: $14.07
10%
50%
90%

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$0$48K
Salary $28,566 - $48,536
Bonus $680 - $16,000
Profit Sharing $2,397
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,720 - $43,025
  • Country: United States
  • Currency: USD
  • Updated: 22 Nov 2017
  • Individuals Reporting: 43
Hourly Data $0$24
Hourly Rate $10.35 - $18.52
Hourly Tips $1.79
Overtime $16.86 - $24.82
Annual Data $0$43K
Bonus $680 - $16,000
Profit Sharing $2,397
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,720 - $43,025
  • Country: United States
  • Currency: USD
  • Updated: 22 Nov 2017
  • Individuals Reporting: 143

Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2017 PayScale.com)


Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

About Portland, Oregon

Multnomah County, Oregon
632,187
Male:
313,516 (49.6%)
Female:
318,671 (50.4%)
Portland (/ˈpɔːrtlənd/) is the largest city in the U.S. state of Oregon and the seat of Multnomah County. It is located in the Willamette Valley region of the Pacific Northwest, at the confluence of the Willamette and Columbia Rivers. The city covers 145 square miles (380 square kilometers) and had an estimated population of 632,309 in 2015, making it the 26th most populous city in the United States. Approximately 2,389,228 people live in the Portland metropolitan statistical area (MSA), the 23rd most populous MSA in the United States. Its Combined Statistical Area (CSA) ranks 17th with a population of 3,022,178. Roughly 60% of Oregon's population resides within the Portland metropolitan area. Named after the city on the coast of Maine, the Oregon settlement began to be populated in the 1830s near the end of the Oregon Trail. Its water access provided convenient transportation of goods, and the timber industry was a...
Portland:
$60,892
Oregon:
$54,148
$1,047
Portland:
$348,300
Oregon:
$264,100
4.5%

Customer Service Representative (CSR) Job Listings

Pay by Experience Level for Customer Service Representative (CSR)

Pay by Experience for a Customer Service Representative (CSR) has a positive trend. An entry-level Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of $29,000 based on 55 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $30,000 based on 35 salaries. An experienced Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $33,000 based on 28 salaries. A Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $37,000 based on 7 salaries.

More Cities for Customer Service Representative (CSR)

Key Stats for Customer Service Representative (CSR)

Gender

Female
63 %
Male
37 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 31 votes.
Less than 1 year
7%
1-4 years
45%
5-9 years
20%
10-19 years
22%
20 years or more
7%

Experience Affects Customer Service Representative (CSR) Salaries

Late-Career
▲19%

▲7%

National Average
$31,000

▼3%

▼6%

Skills That Affect Customer Service Representative (CSR) Salaries

Customer Relationship Management (CRM)
▲6%

Data Processing
▲4%



▼0%

National Average
$31,000

Customer Service
▼2%

Data Entry
▼2%


Office Administration
▼2%

Microsoft Office
▼2%

Typing
▼4%


Sales
▼5%


Microsoft Excel
▼6%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 31 votes.

Gender

Female
63 %
Male
37 %

Years of Experience

Less than 1 year
7%
1-4 years
45%
5-9 years
20%
10-19 years
22%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 77%
dental benefits
Dental: 65%
vision benefits
Vision: 45%
no benefits
None: 22%