$37,528
Avg. Salary
$14.25
Avg. Hourly Rate

Average additional compensation for this job:

Bonus

$1,875

Profit Sharing

$2,400

The average pay for a Customer Service Representative (CSR) in Portland, Oregon is $14.25 per hour.

The average pay for a Customer Service Representative (CSR) in Portland, Oregon is $37,528 per year.

$11
10%
$14
50%
$19
90%
MEDIAN $14
$26k
10%
$38k
50%
$52k
90%
MEDIAN $37,528
$25,581 - $52,164
$26K
$38K
$52K
MEDIAN: $37,528
10%
50%
90%

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$10.64 - $19.16
$11
$14
$19
MEDIAN: $14.25
10%
50%
90%

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$0$52K
Salary $25,581 - $52,164
Bonus $966 - $15,893
Profit Sharing $2,400
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,187 - $46,746
  • Country: United States
  • Currency: USD
  • Updated: 14 Oct 2018
  • Individuals Reporting: 41
Hourly Data $0$29
Hourly Rate $10.64 - $19.16
Hourly Tips $1.79
Overtime $16.78 - $29.36
Annual Data $0$46K
Bonus $966 - $15,893
Profit Sharing $2,400
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,187 - $46,746
  • Country: United States
  • Currency: USD
  • Updated: 14 Oct 2018
  • Individuals Reporting: 122

Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2018 PayScale.com)


Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

Customer Service Representative (CSR) Pay By Employer

$0$45K

UnitedHealth Group
115 profiles
$31,594

$27,523

Alorica, Inc.
88 profiles
$21,247

$23,889

$30,058

$25,873

Verizon Wireless
72 profiles
$33,404

$22,225

$19,100

Circlek
62 profiles
$18,052

About Portland, Oregon

Multnomah County, Oregon
632,187
Male:
313,516 (49.6%)
Female:
318,671 (50.4%)
Portland (/ˈpɔːrtlənd/) is the largest city in the U.S. state of Oregon and the seat of Multnomah County. It is located in the Willamette Valley region of the Pacific Northwest, at the confluence of the Willamette and Columbia Rivers. The city covers 145 square miles (380 square kilometers) and had an estimated population of 632,309 in 2015, making it the 26th most populous city in the United States. Approximately 2,389,228 people live in the Portland metropolitan statistical area (MSA), the 23rd most populous MSA in the United States. Its Combined Statistical Area (CSA) ranks 17th with a population of 3,022,178. Roughly 60% of Oregon's population resides within the Portland metropolitan area. Named after the city on the coast of Maine, the Oregon settlement began to be populated in the 1830s near the end of the Oregon Trail. Its water access provided convenient transportation of goods, and the timber industry was a...
Portland:
$60,892
Oregon:
$54,148
$1,047
Portland:
$348,300
Oregon:
$264,100
4.5%

Customer Service Representative (CSR) Job Listings

Pay by Experience Level for Customer Service Representative (CSR)

Pay by Experience for a Customer Service Representative (CSR) has a positive trend. An entry-level Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of $29,000 based on 55 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $30,000 based on 35 salaries. An experienced Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $33,000 based on 28 salaries. A Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $37,000 based on 7 salaries.

More Cities for Customer Service Representative (CSR)

Key Stats for Customer Service Representative (CSR)

Gender

Female
63 %
Male
37 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 28 votes.
Less than 1 year
7%
1-4 years
41%
5-9 years
19%
10-19 years
25%
20 years or more
8%

Experience Affects Customer Service Representative (CSR) Salaries

Late-Career
▲17%

▲5%

National Average
$31,000

▼4%

▼7%

Skills That Affect Customer Service Representative (CSR) Salaries

Customer Relationship Management (CRM)
▲5%

Data Processing
▲3%



National Average
$31,000

▼1%

Customer Service
▼3%

Data Entry
▼3%


Office Administration
▼3%

Microsoft Office
▼3%

Typing
▼5%


Sales
▼6%


Microsoft Excel
▼7%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 28 votes.

Gender

Female
63 %
Male
37 %

Years of Experience

Less than 1 year
7%
1-4 years
41%
5-9 years
19%
10-19 years
25%
20 years or more
8%

Common Health Benefits

medical benefits
Medical: 76%
dental benefits
Dental: 61%
vision benefits
Vision: 41%
no benefits
None: 23%