$42,414
Avg. Salary
$14.62
Avg. Hourly Rate

Average additional compensation:

$1,048

Bonus

$4,025

Commission

What am I worth?
How should I pay?

The average pay for a Customer Service Representative (CSR) in St. Paul, Minnesota is $14.62 per hour.

The average pay for a Customer Service Representative (CSR) in St. Paul, Minnesota is $42,414 per year.

$10.50
10%
$14.62
50%
$19.62
90%
MEDIAN $14.62
$30k
10%
$42k
50%
$90k
90%
MEDIAN $42,414
$30,410 - $90,249
$30K
$42K
$90K
MEDIAN: $42,414
10%
50%
90%

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$10.50 - $19.62
$10
$15
$20
MEDIAN: $14.62
10%
50%
90%

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$0$90K
Salary $30,410 - $90,249
Bonus $1,048
Commission $4,025
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,033 - $47,086
  • Country: United States
  • Currency: USD
  • Updated: 10 Dec 2018
  • Individuals Reporting: 11
Hourly Data $0$27
Hourly Rate $10.50 - $19.62
Overtime $15.10 - $27.32
Annual Data $0$47K
Bonus $1,048
Commission $4,025
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,033 - $47,086
  • Country: United States
  • Currency: USD
  • Updated: 10 Dec 2018
  • Individuals Reporting: 39

Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2018 PayScale.com)


Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

About St. Paul, Minnesota

Hennepin County, Minnesota
300,840
Male:
149,547 (49.7%)
Female:
151,293 (50.3%)
Saint Paul (/ˌseɪnt ˈpɔːl/; abbreviated St. Paul) is the capital and second-most populous city of the U.S. state of Minnesota. As of 2015, the city's estimated population was 300,851. Saint Paul is the county seat of Ramsey County, the smallest and most densely populated county in Minnesota. The city lies mostly on the east bank of the Mississippi River in the area surrounding its point of confluence with the Minnesota River, and adjoins Minneapolis, the state's largest city. Known as the "Twin Cities", the two form the core of Minneapolis–Saint Paul, the 16th-largest metropolitan area in the United States, with about 3.52 million residents. Founded near historic Native American settlements as a trading and transportation center, the city rose to prominence when it was named the capital of the Minnesota Territory in 1849. The Dakota name for Saint Paul is "Imnizaska". Though Minneapolis (Bdeota) is better-known nationally, Saint Paul contains the...
St. Paul:
$50,267
Minnesota:
$63,488
$874
St. Paul:
$186,800
Minnesota:
$200,000
4.8%

Customer Service Representative (CSR) Job Listings

Pay by Experience Level for Customer Service Representative (CSR)

Pay by Experience for a Customer Service Representative (CSR) has a positive trend. An entry-level Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of $29,000 based on 15 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $29,000 based on 6 salaries. An experienced Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $34,000 based on 10 salaries. A Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $42,000 based on 6 salaries.

Key Stats for Customer Service Representative (CSR)

Gender

Female
89 %
Male
11 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 10 votes.
Less than 1 year
2%
1-4 years
44%
5-9 years
18%
10-19 years
20%
20 years or more
16%

Experience Affects Customer Service Representative (CSR) Salaries

Late-Career
▲27%

Experienced
▲1%

National Average
$33,000

▼13%

Mid-Career
▼14%

Skills That Affect Customer Service Representative (CSR) Salaries

Customer Relationship Management (CRM)
▲32%

Customer Service
▲8%

Customer Relations
▲8%

Typing
▲8%

Problem Solving
▲6%

National Average
$33,000

Data Entry
▼2%

Microsoft Office
▼4%

Call Center
▼14%

Call center operations
▼16%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 10 votes.

Gender

Female
89 %
Male
11 %

Years of Experience

Less than 1 year
2%
1-4 years
44%
5-9 years
18%
10-19 years
20%
20 years or more
16%

Common Health Benefits

medical benefits
Medical: 67%
dental benefits
Dental: 53%
vision benefits
Vision: 39%
no benefits
None: 31%