Customer Service Representative (CSR) in Kansas City, Missouri Salary

How much does a Customer Service Representative (CSR) make in Kansas City, MO? The average hourly rate for a Customer Service Representative (CSR) in Kansas City is $14.85 per hour. This is 9% higher than the national average for a Customer Service Representative (CSR) which is $13.52 per hour. Wages for a Customer Service Representative (CSR) in Kansas City range from $10.00 per hour to $19.92 per hour. Total Annual Compensation, which includes hourly rate, bonus, commission, and overtime for a Customer Service Representative (CSR) in Kansas City ranges from $21,513 to $43,812 annually. Among those reporting, there is an average job satisfaction rating of 4 out of 5 stars. In Kansas City, women make up the majority of the workforce (77 percent). In Kansas City, a Customer Service Representative (CSR) often enjoys medical, dental, and vision benefits provided by their employer.

$29,500 - $39,531
$37K
MEDIAN: $36,648
50%

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$10.00 - $19.92
$10
$15
$20
MEDIAN: $14.85
10%
50%
90%

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$0$43K
Salary $36,648
Bonus $400
Commission $3,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,513 - $43,812
  • Country: United States
  • Currency: USD
  • Updated: 16 Nov 2017
  • Individuals Reporting: 9
Hourly Data $0$25
Hourly Rate $10.00 - $19.92
Overtime $14.99 - $25.87
Annual Data $0$43K
Bonus $400
Commission $3,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,513 - $43,812
  • Country: United States
  • Currency: USD
  • Updated: 16 Nov 2017
  • Individuals Reporting: 49

Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2017 PayScale.com)


Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

About Kansas City, Missouri

Jackson County, Missouri
475,361
Male:
228,430 (48.1%)
Female:
246,931 (51.9%)
Kansas City is the largest city in the U.S. state of Missouri and the sixth largest city in the Midwest. According to the U.S. Census Bureau, the city had an estimated population of 475,378 in 2015, making it the 36th largest city by population in the United States. It is the anchor city of the Kansas City metropolitan area, which straddles the Kansas–Missouri border. Kansas City was founded in the 1830s as a Missouri River port at its confluence with the Kansas River coming in from the west. On June 1, 1850 the town of Kansas was incorporated; shortly after came the establishment of the Kansas Territory. Confusion between the two ensued and the name Kansas City was assigned to distinguish them soon thereafter. Sitting on Missouri's western border, with Downtown near the confluence of the Kansas and Missouri rivers, the modern city encompasses some 319.03 square miles (826.3 km2), making it...
Kansas City:
$50,259
Missouri:
$50,238
$833
Kansas City:
$138,400
Missouri:
$147,800
3.5%

Customer Service Representative (CSR) Job Listings

Pay by Experience Level for Customer Service Representative (CSR)

Pay by Experience for a Customer Service Representative (CSR) has a positive trend. An entry-level Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of $32,000 based on 31 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $28,000 based on 13 salaries. An experienced Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $32,000 based on 14 salaries. A Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $41,000 based on 8 salaries.

Key Stats for Customer Service Representative (CSR)

Gender

Female
77 %
Male
23 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 17 votes.
Less than 1 year
5%
1-4 years
50%
5-9 years
16%
10-19 years
16%
20 years or more
14%

Experience Affects Customer Service Representative (CSR) Salaries

Late-Career
▲27%

National Average
$33,000

▼1%

▼2%

Mid-Career
▼13%

Skills That Affect Customer Service Representative (CSR) Salaries

Microsoft Office
▲13%

Problem Solving
▲8%

Microsoft Word
▲8%

Sales
▲8%

Typing
▲6%

Office Administration
▲6%

▲1%

National Average
$33,000



Phone Support
▼4%

Data Processing
▼4%

▼10%

Call center operations
▼11%

Computer Service
▼11%

Customer Relationship Management (CRM)
▼19%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 17 votes.

Gender

Female
77 %
Male
23 %

Years of Experience

Less than 1 year
5%
1-4 years
50%
5-9 years
16%
10-19 years
16%
20 years or more
14%

Common Health Benefits

medical benefits
Medical: 76%
dental benefits
Dental: 78%
vision benefits
Vision: 63%
no benefits
None: 17%