$13.33
Avg. Hourly Rate
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$28,183 - $54,999
$28K
$36K
$55K
MEDIAN: $36,314
10%
50%
90%

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$9.88 - $16.37
$9
$13
$16
MEDIAN: $13.33
10%
50%
90%

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$0$54K
Salary $28,183 - $54,999
Bonus $507 - $6,904
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,081 - $47,077
  • Country: United States
  • Currency: USD
  • Updated: 12 Aug 2018
  • Individuals Reporting: 25
Hourly Data $0$29
Hourly Rate $9.88 - $16.37
Overtime $13.09 - $29.80
Annual Data $0$47K
Bonus $507 - $6,904
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,081 - $47,077
  • Country: United States
  • Currency: USD
  • Updated: 12 Aug 2018
  • Individuals Reporting: 52

How much does a Customer Service Representative (CSR) make in Birmingham, AL?

A Customer Service Representative (CSR) in Birmingham earns an average of $13.33 per hour. This is 1% less than the national average for a Customer Service Representative (CSR) which is $13.
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Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2018 PayScale.com)


Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

About Birmingham, Alabama

Jefferson County, Alabama
214,911
Male:
102,122 (47.5%)
Female:
112,789 (52.5%)
Birmingham (/ˈbɜːrmɪŋhæm/ BUR-ming-ham) is the most populous city in the U.S. state of Alabama and the county seat of Jefferson County. The city's population was 212,237 in the 2010 United States Census. The Birmingham-Hoover Metropolitan Statistical Area had a population of about 1,128,047 according to the 2010 Census, which is approximately one quarter of Alabama's population. Birmingham was founded in 1871, during the post-Civil War Reconstruction period, through the merger of three pre-existing farm towns, notably, former Elyton. It grew from there, annexing many more of its smaller neighbors, into an industrial and railroad transportation center with a focus on mining, the iron and steel industry, and railroading. Birmingham was named for Birmingham, England, one of the UK's major industrial cities. Most of the original settlers who founded Birmingham were of English ancestry. In one writer's view, the city was planned as a place where cheap, non-unionized, and African-American labor...
Birmingham:
$32,378
Alabama:
$44,765
$743
Birmingham:
$93,000
Alabama:
$134,100
6.2%

Customer Service Representative (CSR) Job Listings

Pay by Experience Level for Customer Service Representative (CSR)

Pay by Experience for a Customer Service Representative (CSR) has a positive trend. An entry-level Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of $29,000 based on 27 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $33,000 based on 13 salaries. An experienced Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $36,000 based on 9 salaries. A Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $37,000 based on 11 salaries.

Key Stats for Customer Service Representative (CSR)

Gender

Female
79 %
Male
21 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 11 votes.
Less than 1 year
1%
1-4 years
44%
5-9 years
26%
10-19 years
21%
20 years or more
8%

Experience Affects Customer Service Representative (CSR) Salaries

Late-Career
▲19%

▲15%

▲6%

National Average
$31,000

▼8%

Skills That Affect Customer Service Representative (CSR) Salaries

Microsoft Excel
▲11%

Customer Relationship Management (CRM)
▲8%

Insurance
▲6%


Data Processing
▲3%

National Average
$31,000


Call Center
▼2%

▼4%

Microsoft Word
▼5%

Phone Support
▼8%


Problem Solving
▼10%

Office Administration
▼10%

▼16%

Microsoft Office
▼31%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 11 votes.

Gender

Female
79 %
Male
21 %

Years of Experience

Less than 1 year
1%
1-4 years
44%
5-9 years
26%
10-19 years
21%
20 years or more
8%

Common Health Benefits

medical benefits
Medical: 67%
dental benefits
Dental: 54%
vision benefits
Vision: 46%
no benefits
None: 30%