Customer Service Representative (CSR) in Salt Lake City Salary

The average rate for a Customer Service Representative (CSR) in Salt Lake City, Utah is $13.14 per hour.

$20,679 - $44,385
$21K
$30K
$44K
MEDIAN: $30,000
10%
50%
90%

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$10.82 - $18.57
$11
$14
$19
MEDIAN: $13.91
10%
50%
90%

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$0$44K
Salary $20,679 - $44,385
Bonus $152.05 - $9,469
Profit Sharing $700
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,986 - $39,925
  • Country: United States
  • Currency: USD
  • Updated: 8 Nov 2017
  • Individuals Reporting: 11
Hourly Data $0$31
Hourly Rate $10.82 - $18.57
Overtime $14.74 - $31.09
Annual Data $0$39K
Bonus $152.05 - $9,469
Profit Sharing $700
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,986 - $39,925
  • Country: United States
  • Currency: USD
  • Updated: 8 Nov 2017
  • Individuals Reporting: 72

Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2017 PayScale.com)


Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

About Salt Lake City, Utah

Salt Lake County, Utah
192,660
Male:
98,364 (51.1%)
Female:
94,296 (48.9%)
Salt Lake City, often shortened to Salt Lake or SLC, is the capital and the most populous municipality of the U.S. state of Utah. With an estimated population of 190,884 in 2014, the city lies at the core of the Salt Lake City metropolitan area, which has a total population of 1,153,340 (2014 estimate). Salt Lake City is further situated within a larger metropolis known as the Salt Lake City-Ogden-Provo Combined Statistical Area. This region is a corridor of contiguous urban and suburban development stretched along an approximately 120-mile (190 km) segment of the Wasatch Front, comprising a total population of 2,423,912 as of 2014. It is one of only two major urban areas in the Great Basin (the other is Reno, Nevada), and the largest in the Intermountain West. The city was founded in 1847 by Brigham Young, Isaac Morley, George Washington Bradley and numerous other Mormon followers, who extensively irrigated...
Salt Lake City:
$48,761
Utah:
$62,912
$840
Salt Lake City:
$262,400
Utah:
$234,600
3.3%

Customer Service Representative (CSR) Job Listings

Pay by Experience Level for Customer Service Representative (CSR)

Pay by Experience for a Customer Service Representative (CSR) has a positive trend. An entry-level Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of $29,000 based on 50 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $32,000 based on 11 salaries. An experienced Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $27,000 based on 12 salaries. A Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $34,000 based on 8 salaries.

Customer Service Representative (CSR) Reviews

Q: What is it like working in Salt Lake City?

Customer Service Representative (CSR) in Salt Lake City:
Pros: Comfortable here, Everything is close, Family friendly.
Cons: Long winters & driving in snow, Trying to get to work on time but being blocked by unplowed streets or road construction, Big city stress, Ever increasing traffic congestion.

Key Stats for Customer Service Representative (CSR)

Gender

Female
63 %
Male
38 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 11 votes.
Less than 1 year
7%
1-4 years
63%
5-9 years
7%
10-19 years
14%
20 years or more
8%

Experience Affects Customer Service Representative (CSR) Salaries

Late-Career
▲13%

▲4%

National Average
$30,000

▼4%

▼10%

Skills That Affect Customer Service Representative (CSR) Salaries

Customer Relationship Management (CRM)
▲3%

Windows Operating System General Use
▲2%

Microsoft Office
▲1%

Customer Relations
▼0%

National Average
$30,000

Microsoft Excel
▼3%

Computer Service
▼7%

Insurance
▼8%


Call center operations
▼9%

Typing
▼9%

▼9%

▼10%

Problem Solving
▼10%

Phone Support
▼10%

Microsoft Word
▼20%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 11 votes.

Gender

Female
63 %
Male
38 %

Years of Experience

Less than 1 year
7%
1-4 years
63%
5-9 years
7%
10-19 years
14%
20 years or more
8%

Common Health Benefits

medical benefits
Medical: 77%
dental benefits
Dental: 67%
vision benefits
Vision: 58%
no benefits
None: 23%