Entry-Level Customer Service Representative (CSR) in Boston, Massachusetts Salary

An Entry-Level Customer Service Representative (CSR) in Boston, Massachusetts earns an average wage of $14.46 per hour.

$32,423 - $51,481
$32K
$37K
$51K
MEDIAN: $37,048
10%
50%
90%

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$11.11 - $19.48
$11
$15
$19
MEDIAN: $15.03
10%
50%
90%

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$0$51K
Salary $32,423 - $51,481
Bonus $298 - $5,034
Commission $1,513
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,972 - $45,780
  • Country: United States
  • Currency: USD
  • Updated: 9 Jan 2018
  • Individuals Reporting: 48
Hourly Data $0$35
Hourly Rate $11.11 - $19.48
Hourly Tips $1.00
Overtime $17.72 - $35.36
Annual Data $0$45K
Bonus $298 - $5,034
Commission $1,513
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,972 - $45,780
  • Country: United States
  • Currency: USD
  • Updated: 9 Jan 2018
  • Individuals Reporting: 57

Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2018 PayScale.com)


Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

About Boston, Massachusetts

Suffolk County, Massachusetts
669,469
Male:
322,149 (48.1%)
Female:
347,320 (51.9%)
Boston (pronounced /ˈbɒstən/ BOSS-tən) is the capital and most populous city of the Commonwealth of Massachusetts in the United States. Boston is also the seat of Suffolk County, although the county government was disbanded on July 1, 1999. The city proper covers 48 square miles (124 km2) with an estimated population of 667,137 in 2015, making it the largest city in New England and the 23rd most populous city in the United States. The city is the economic and cultural anchor of a substantially larger metropolitan area called Greater Boston, home to 4.7 million people and the tenth-largest metropolitan statistical area in the country. Greater Boston as a commuting region is home to 8.1 million people, making it the sixth-largest combined statistical area in the United States. One of the oldest cities in the United States, Boston was founded on the Shawmut Peninsula in 1630 by Puritan settlers from England. It was the scene...
Boston:
$58,263
Massachusetts:
$70,628
$1,423
Boston:
$453,000
Massachusetts:
$352,100
4.6%

Customer Service Representative (CSR) Job Listings

Key Stats for Customer Service Representative (CSR)

Gender

Female
54 %
Male
46 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 16 votes.
Less than 1 year
10%
1-4 years
80%
5-9 years
10%

Skills That Affect Customer Service Representative (CSR) Salaries

Windows Operating System General Use
▲5%

Customer Relationship Management (CRM)
▲3%

Microsoft Word
▲3%

Customer Service
▲1%

Problem Solving
▲1%

Phone Support
▲1%

Microsoft Office
▲1%

Customer Relations
▼0%

Data Entry
▼0%

National Average
$36,000

Call center operations
▼5%

Call Center
▼19%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 16 votes.

Gender

Female
54 %
Male
46 %

Common Health Benefits

medical benefits
Medical: 77%
dental benefits
Dental: 66%
vision benefits
Vision: 39%
no benefits
None: 21%