$34,181
Avg. Salary
$13.20
Avg. Hourly Rate
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The average pay for a Customer Service Representative (CSR) in Fort Lauderdale, Florida is $13.20 per hour.

The average pay for a Customer Service Representative (CSR) in Fort Lauderdale, Florida is $34,181 per year.

$10
10%
$13
50%
$17
90%
MEDIAN $13
$29k
10%
$34k
50%
$55k
90%
MEDIAN $34,181
$28,706 - $54,684
$29K
$34K
$55K
MEDIAN: $34,181
10%
50%
90%

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$9.54 - $16.52
$9
$13
$17
MEDIAN: $13.20
10%
50%
90%

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$0$54K
Salary $28,706 - $54,684
Bonus $1,100
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,427 - $40,170
  • Country: United States
  • Currency: USD
  • Updated: 15 Nov 2018
  • Individuals Reporting: 23
Hourly Data $0$28
Hourly Rate $9.54 - $16.52
Overtime $12.88 - $28.46
Annual Data $0$40K
Bonus $1,100
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,427 - $40,170
  • Country: United States
  • Currency: USD
  • Updated: 15 Nov 2018
  • Individuals Reporting: 81

Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2018 PayScale.com)


Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

About Fort Lauderdale, Florida

Broward County, Florida
178,587
Male:
93,948 (52.6%)
Female:
84,639 (47.4%)
Fort Lauderdale /ˌfɔərt ˈlɔːdərdeɪl/ (frequently abbreviated as Ft. Lauderdale) is a city in the U.S. state of Florida, 28 miles (45 km) north of Miami. It is the county seat of Broward County. As of the 2010 census, the city had a population of 165,521. It is a principal city of the Miami metropolitan area, which was home to an estimated 6,012,331 people at the 2015 census. The city is a popular tourist destination, with an average year-round temperature of 75.5 °F (24.2 °C), and 3,000 hours of sunshine per year. Greater Fort Lauderdale which takes in all of Broward County hosted 12 million visitors in 2012, including 2.8 million international visitors. The city and county in 2012 collected $43.9 million from the 5% bed tax it charges, after hotels in the area recorded an occupancy rate for the year of 72.7 percent and an average daily rate of $114.48. The district has 561...
Fort Lauderdale:
$51,247
Florida:
$49,426
$1,204
Fort Lauderdale:
$308,200
Florida:
$179,800
6.0%

Customer Service Representative (CSR) Job Listings

Pay by Experience Level for Customer Service Representative (CSR)

Pay by Experience for a Customer Service Representative (CSR) has a positive trend. An entry-level Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of $28,000 based on 34 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $29,000 based on 29 salaries. An experienced Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $29,000 based on 23 salaries. A Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $40,000 based on 5 salaries.

Key Stats for Customer Service Representative (CSR)

Gender

Female
70 %
Male
30 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 16 votes.
Less than 1 year
2%
1-4 years
36%
5-9 years
32%
10-19 years
24%
20 years or more
6%

Experience Affects Customer Service Representative (CSR) Salaries

Late-Career
▲37%

▲1%

▼0%

National Average
$29,000

▼4%

Skills That Affect Customer Service Representative (CSR) Salaries

Microsoft Excel
▲28%

Microsoft Office
▲13%

Customer Relations
▲5%

Customer Relationship Management (CRM)
▲5%

Sales
▲3%

Data Processing
▲3%

Office Administration
▲3%



▼0%

National Average
$29,000

Call Center
▼3%

Call center operations
▼3%

Computer Service
▼5%

Typing
▼7%

Phone Support
▼7%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 16 votes.

Gender

Female
70 %
Male
30 %

Years of Experience

Less than 1 year
2%
1-4 years
36%
5-9 years
32%
10-19 years
24%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 69%
dental benefits
Dental: 61%
vision benefits
Vision: 57%
no benefits
None: 31%