$59,322
Avg. Salary
$20.00
Avg. Hourly Rate
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The average pay for a Customer Service Representative (CSR) in Palo Alto, California is $20.00 per hour.

The average pay for a Customer Service Representative (CSR) in Palo Alto, California is $59,322 per year.

$13
10%
$20
50%
$26
90%
MEDIAN $20
$0
10%
$59k
50%
$0
90%
MEDIAN $59,322
$13.09 - $25.53
$13
$20
$26
MEDIAN: $20.00
10%
50%
90%

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Hourly Data $0$37
Hourly Rate $13.09 - $25.53
Overtime $37.50
Annual Data $0$60K
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,504 - $60,678
  • Country: United States
  • Currency: USD
  • Updated: 21 Oct 2018
  • Individuals Reporting: 10

Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2018 PayScale.com)


Customer Service Representative (CSR) Tasks

  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.

About Palo Alto, California

Santa Clara County, California
66,848
Male:
31,451 (47.0%)
Female:
35,397 (53.0%)
Palo Alto (/ˌpæloʊˈæltoʊ/; Spanish: [ˈpalo ˈalto]; from palo, literally "stick", colloquially "tree", and alto "tall"; meaning: "tall tree") is a charter city located in the northwest corner of Santa Clara County, California, in the San Francisco Bay Area of the United States. The city shares its borders with East Palo Alto, Mountain View, Los Altos, Los Altos Hills, Stanford, Portola Valley, and Menlo Park. It is named after a coast redwood tree called El Palo Alto. Palo Alto was established by Leland Stanford Sr. when he founded Stanford University, following the death of his son, Leland Stanford Jr. The city includes portions of Stanford and is headquarters to a number of high-technology companies, including Hewlett-Packard (HP), Space Systems/Loral, VMware, Tesla Motors, Ford Research and Innovation Center, PARC, Ning, IDEO, Skype, and Palantir Technologies. It has also served as an incubator to several other high-technology companies such as Google, Facebook, Logitech, Intuit, Pinterest,...
Palo Alto:
$147,737
California:
$64,500
$2,337
Palo Alto:
$0
California:
$449,100
1.6%

Customer Service Representative (CSR) Job Listings

Key Stats for Customer Service Representative (CSR)

Gender

Female
83 %
Male
17 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.
Less than 1 year
14%
1-4 years
43%
5-9 years
29%
20 years or more
14%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.

Gender

Female
83 %
Male
17 %

Years of Experience

Less than 1 year
14%
1-4 years
43%
5-9 years
29%
20 years or more
14%

Common Health Benefits

medical benefits
Medical: 83%
dental benefits
Dental: 75%
vision benefits
Vision: 58%
no benefits
None: 17%