Customer Service Representative (CSR) in Long Beach, California Salary

How much does a Customer Service Representative (CSR) make in Long Beach, CA? In Long Beach, a Customer Service Representative (CSR) takes home approximately $15.61 per hour on average. This is 13% above the national average for a Customer Service Representative (CSR) which is $13.52 per hour. Wages for a Customer Service Representative (CSR) in Long Beach range from $10.12 per hour to $20.40 per hour. Total Annual Pay, which includes hourly rate and overtime for a Customer Service Representative (CSR) in Long Beach ranges from $21,319 to $45,572 annually. Job satisfaction is reported as 4 out of 5 stars. In Long Beach, women make up the majority of the workforce (80 percent). Many report receiving medical and vision benefits from their employer.

$40,719 - $61,042
$43K
MEDIAN: $42,560
50%

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$10.12 - $20.40
$10
$16
$20
MEDIAN: $15.61
10%
50%
90%

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$0$61K
Salary $42,560
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,319 - $45,572
  • Country: United States
  • Currency: USD
  • Updated: 17 Nov 2017
  • Individuals Reporting: 6
Hourly Data $0$30
Hourly Rate $10.12 - $20.40
Overtime $25.88
Annual Data $0$45K
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,319 - $45,572
  • Country: United States
  • Currency: USD
  • Updated: 17 Nov 2017
  • Individuals Reporting: 25

Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2017 PayScale.com)


Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

About Long Beach, California

Los Angeles County, California
474,172
Male:
238,159 (50.2%)
Female:
236,013 (49.8%)
Long Beach is the 36th most populous city in the United States and the 7th most populated city in California. It is located on the Pacific Coast of the United States, within the Greater Los Angeles area of Southern California. As of 2010, its population was 462,257. Long Beach is the second largest city in the Los Angeles metropolitan area, and the third largest city in Southern California behind Los Angeles and San Diego. The Port of Long Beach is the second busiest container port in the United States and is among the world's largest shipping ports. The city also maintains a robust oil industry with wells located both directly underneath the city as well as offshore. Manufacturing sectors include those in aircraft, automotive parts, electronic equipment, audiovisual equipment, and home furnishings. Long Beach is located in the southeastern corner of Los Angeles County and borders Orange County. Downtown Long Beach is...
Long Beach:
$54,971
California:
$64,500
$1,145
Long Beach:
$483,700
California:
$449,100
3.8%

Customer Service Representative (CSR) Job Listings

Customer Service Representative (CSR) Reviews

Q: What is it like working in Long Beach?

Customer Service Representative (CSR) in Long Beach:
"Cost of living."
Pros: Close to home.
Cons: Na.

Key Stats for Customer Service Representative (CSR)

Gender

Female
80 %
Male
20 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 10 votes.
Less than 1 year
3%
1-4 years
26%
5-9 years
23%
10-19 years
39%
20 years or more
10%

Experience Affects Customer Service Representative (CSR) Salaries

▲3%

National Average
$35,000

Mid-Career
▼7%

Entry-Level
▼12%

Skills That Affect Customer Service Representative (CSR) Salaries

Data Entry
▲7%

Call center operations
▲7%

Typing
▲7%

Call Center
▲5%

Customer Service
▲3%

Spanish Language
▲3%

Problem Solving
▲2%

Customer Relations
▲2%

National Average
$35,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 10 votes.

Gender

Female
80 %
Male
20 %

Years of Experience

Less than 1 year
3%
1-4 years
26%
5-9 years
23%
10-19 years
39%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 65%
dental benefits
Dental: 50%
vision benefits
Vision: 55%
no benefits
None: 25%