$32,000
Avg. Salary
$12.96
Avg. Hourly Rate

Average additional compensation for this job:

Bonus

$950

Profit Sharing

$875

Commission

$2,300

The average pay for a Customer Service Representative (CSR) in Fort Wayne, Indiana is $12.96 per hour.

The average pay for a Customer Service Representative (CSR) in Fort Wayne, Indiana is $32,000 per year.

$8
10%
$13
50%
$16
90%
MEDIAN $13
$25k
10%
$32k
50%
$41k
90%
MEDIAN $32,000
$25,052 - $40,707
$25K
$32K
$41K
MEDIAN: $32,000
10%
50%
90%

Add this chart to your site: 640px    300px

$8.39 - $16.00
$8
$13
$16
MEDIAN: $12.96
10%
50%
90%

Add this chart to your site: 640px    300px

$0$40K
Salary $25,052 - $40,707
Bonus $950
Profit Sharing $875
Commission $2,300
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,357 - $39,423
  • Country: United States
  • Currency: USD
  • Updated: 14 Oct 2018
  • Individuals Reporting: 15
Hourly Data $0$21
Hourly Rate $8.39 - $16.00
Overtime $20.11
Annual Data $0$39K
Bonus $950
Commission $2,300
Profit Sharing $875
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,357 - $39,423
  • Country: United States
  • Currency: USD
  • Updated: 14 Oct 2018
  • Individuals Reporting: 33

Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2018 PayScale.com)


Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

About Fort Wayne, Indiana

Allen County, Indiana
258,144
Male:
124,815 (48.4%)
Female:
133,329 (51.6%)
Fort Wayne is a city in the U.S. state of Indiana and the seat of Allen County. Located in northeastern Indiana, the city is 18 miles (29 km) west of the Ohio border and 50 miles (80 km) south of the Michigan border. With an estimated population of 260,326 in 2015, Fort Wayne is the 77th most populous city in the United States and the second largest in Indiana, after Indianapolis. It is the principal city of the Fort Wayne metropolitan area, consisting of Allen, Wells, and Whitley counties, a combined population of 419,453 as of 2011. In addition to the three core counties, the combined statistical area (CSA) includes Adams, DeKalb, Huntington, Noble, and Steuben counties, with an estimated population of 615,077. Under the direction of American Revolutionary War statesman Anthony Wayne, the United States Army built Fort Wayne last in a series of forts near the Miami tribe village of Kekionga...
Fort Wayne:
$44,977
Indiana:
$50,532
$716
Fort Wayne:
$105,900
Indiana:
$131,000
4.0%

Customer Service Representative (CSR) Job Listings

Key Stats for Customer Service Representative (CSR)

Gender

Female
67 %
Male
33 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 13 votes.
Less than 1 year
8%
1-4 years
46%
5-9 years
21%
10-19 years
13%
20 years or more
13%

Experience Affects Customer Service Representative (CSR) Salaries

Experienced
▲16%

Mid-Career
▲6%

National Average
$29,000

▼3%

Skills That Affect Customer Service Representative (CSR) Salaries

Customer Relations
▲17%

Data Entry
▲7%

Customer Service
▲6%

Phone Support
▲5%

Call center operations
▲4%

Typing
▲4%

Sales
▲4%

Computer Service
▲3%


Call Center
▲1%

National Average
$29,000

Windows Operating System General Use
▼1%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 13 votes.

Gender

Female
67 %
Male
33 %

Years of Experience

Less than 1 year
8%
1-4 years
46%
5-9 years
21%
10-19 years
13%
20 years or more
13%

Common Health Benefits

medical benefits
Medical: 79%
dental benefits
Dental: 67%
vision benefits
Vision: 48%
no benefits
None: 15%