Customer Service Representative (CSR) in Oklahoma City Salary

How much does a Customer Service Representative (CSR) make in Oklahoma City, OK? A Customer Service Representative (CSR) in Oklahoma City takes home an average of $13.67 per hour. This is 1% higher than the national average for a Customer Service Representative (CSR) which is $13.52 per hour. Wages for a Customer Service Representative (CSR) in Oklahoma City range from $9.79 per hour to $18.37 per hour. Total Annual Compensation, which includes hourly rate, bonus, profit sharing, and overtime for a Customer Service Representative (CSR) in Oklahoma City ranges from $21,243 to $44,688 annually. Among those reporting, there is an average job satisfaction rating of 5 out of 5 stars. In Oklahoma City, women make up the majority of the workforce (67 percent). Many report receiving medical, dental, and vision benefits from their employer.

$24,511 - $48,004
$25K
$38K
$48K
MEDIAN: $38,378
10%
50%
90%

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$9.79 - $18.37
$9
$14
$18
MEDIAN: $13.67
10%
50%
90%

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$0$48K
Salary $24,511 - $48,004
Bonus $197 - $3,973
Profit Sharing $3,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,243 - $44,688
  • Country: United States
  • Currency: USD
  • Updated: 16 Nov 2017
  • Individuals Reporting: 12
Hourly Data $0$26
Hourly Rate $9.79 - $18.37
Overtime $22.63
Annual Data $0$44K
Bonus $197 - $3,973
Profit Sharing $3,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,243 - $44,688
  • Country: United States
  • Currency: USD
  • Updated: 16 Nov 2017
  • Individuals Reporting: 48

Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2017 PayScale.com)


Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

About Oklahoma City, Oklahoma

Oklahoma County, Oklahoma
631,263
Male:
309,227 (49.0%)
Female:
322,036 (51.0%)
Oklahoma City is the capital and largest city of the state of Oklahoma. The county seat of Oklahoma County, the city ranks 27th among United States cities in population. The population grew following the 2010 Census, with the population estimated to have increased to 631,346 as of July 2015. As of 2015, the Oklahoma City metropolitan area had a population of 1,358,452, and the Oklahoma City-Shawnee Combined Statistical Area had a population of 1,459,758 (Chamber of Commerce) residents, making it Oklahoma's largest metropolitan area. Oklahoma City's city-limits extend into Canadian, Cleveland, and Pottawatomie counties, though much of those areas outside of the core Oklahoma County area are suburban or rural (watershed). The city ranks as the eighth-largest city in the United States by land area (including consolidated city-counties; it is the largest city in the United States by land area whose government is not consolidated with that of a county or...
Oklahoma City:
$50,739
Oklahoma:
$48,568
$814
Oklahoma City:
$148,500
Oklahoma:
$126,800
2.9%

Customer Service Representative (CSR) Job Listings

Pay by Experience Level for Customer Service Representative (CSR)

Pay by Experience for a Customer Service Representative (CSR) has a positive trend. An entry-level Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of $26,000 based on 35 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $36,000 based on 12 salaries. An experienced Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $37,000 based on 13 salaries. A Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $36,000 based on 8 salaries.

Key Stats for Customer Service Representative (CSR)

Gender

Female
67 %
Male
33 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 12 votes.
Less than 1 year
7%
1-4 years
42%
5-9 years
22%
10-19 years
17%
20 years or more
13%

Experience Affects Customer Service Representative (CSR) Salaries

▲23%

Late-Career
▲19%

▲18%

National Average
$31,000

▼13%

Skills That Affect Customer Service Representative (CSR) Salaries

Phone Support
▲28%

Microsoft Office
▲20%




Customer Service
▼0%

National Average
$31,000

Microsoft Excel
▼1%

▼3%

Insurance
▼5%

Office Administration
▼8%

Computer Service
▼10%

Sales
▼11%


▼14%

Typing
▼14%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 12 votes.

Gender

Female
67 %
Male
33 %

Years of Experience

Less than 1 year
7%
1-4 years
42%
5-9 years
22%
10-19 years
17%
20 years or more
13%

Common Health Benefits

medical benefits
Medical: 83%
dental benefits
Dental: 73%
vision benefits
Vision: 71%
no benefits
None: 12%