$37,632
Avg. Salary
$13.36
Avg. Hourly Rate

Average additional compensation for this job:

Bonus

$1,110

Profit Sharing

$3,000

The average pay for a Customer Service Representative (CSR) in Oklahoma City, Oklahoma is $13.36 per hour.

The average pay for a Customer Service Representative (CSR) in Oklahoma City, Oklahoma is $37,632 per year.

$10
10%
$13
50%
$18
90%
MEDIAN $13
$25k
10%
$38k
50%
$49k
90%
MEDIAN $37,632
$25,169 - $49,191
$25K
$38K
$49K
MEDIAN: $37,632
10%
50%
90%

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$9.79 - $18.39
$9
$13
$18
MEDIAN: $13.36
10%
50%
90%

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$0$49K
Salary $25,169 - $49,191
Bonus $197 - $19,392
Profit Sharing $3,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,173 - $44,484
  • Country: United States
  • Currency: USD
  • Updated: 14 Oct 2018
  • Individuals Reporting: 20
Hourly Data $0$30
Hourly Rate $9.79 - $18.39
Hourly Tips $1.77
Overtime $5.75 - $30.38
Annual Data $0$44K
Bonus $197 - $19,392
Profit Sharing $3,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,173 - $44,484
  • Country: United States
  • Currency: USD
  • Updated: 14 Oct 2018
  • Individuals Reporting: 81

Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2018 PayScale.com)


Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

About Oklahoma City, Oklahoma

Oklahoma County, Oklahoma
631,263
Male:
309,227 (49.0%)
Female:
322,036 (51.0%)
Oklahoma City is the capital and largest city of the state of Oklahoma. The county seat of Oklahoma County, the city ranks 27th among United States cities in population. The population grew following the 2010 Census, with the population estimated to have increased to 631,346 as of July 2015. As of 2015, the Oklahoma City metropolitan area had a population of 1,358,452, and the Oklahoma City-Shawnee Combined Statistical Area had a population of 1,459,758 (Chamber of Commerce) residents, making it Oklahoma's largest metropolitan area. Oklahoma City's city-limits extend into Canadian, Cleveland, and Pottawatomie counties, though much of those areas outside of the core Oklahoma County area are suburban or rural (watershed). The city ranks as the eighth-largest city in the United States by land area (including consolidated city-counties; it is the largest city in the United States by land area whose government is not consolidated with that of a county or...
Oklahoma City:
$50,739
Oklahoma:
$48,568
$814
Oklahoma City:
$148,500
Oklahoma:
$126,800
2.9%

Customer Service Representative (CSR) Job Listings

Pay by Experience Level for Customer Service Representative (CSR)

Pay by Experience for a Customer Service Representative (CSR) has a positive trend. An entry-level Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of $26,000 based on 35 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $36,000 based on 12 salaries. An experienced Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $37,000 based on 13 salaries. A Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $36,000 based on 8 salaries.

Customer Service Representative (CSR) Reviews

Q: What is it like working in Oklahoma City?

Customer Service Representative (CSR) in Oklahoma City:
"Great City."
Pros: Diversity in work type and environment
Cons: Parking in midtown

Key Stats for Customer Service Representative (CSR)

Gender

Female
71 %
Male
29 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 18 votes.
Less than 1 year
9%
1-4 years
41%
5-9 years
21%
10-19 years
16%
20 years or more
14%

Experience Affects Customer Service Representative (CSR) Salaries

▲24%

Late-Career
▲20%

▲19%

National Average
$30,000

▼13%

Skills That Affect Customer Service Representative (CSR) Salaries

Phone Support
▲29%


Microsoft Office
▲21%



Customer Service
▲1%

Microsoft Excel
▼0%

National Average
$30,000

▼2%

Insurance
▼4%

Office Administration
▼7%

Computer Service
▼9%

Sales
▼11%


▼13%

Typing
▼13%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 18 votes.

Gender

Female
71 %
Male
29 %

Years of Experience

Less than 1 year
9%
1-4 years
41%
5-9 years
21%
10-19 years
16%
20 years or more
14%

Common Health Benefits

medical benefits
Medical: 81%
dental benefits
Dental: 72%
vision benefits
Vision: 62%
no benefits
None: 14%