Customer Service Representative (CSR) in Tacoma Salary

How much does a Customer Service Representative (CSR) make in Tacoma, WA? The average hourly rate for a Customer Service Representative (CSR) in Tacoma is $15.25 per hour. This is 11% above the national average for a Customer Service Representative (CSR) which is $13.52 per hour. Wages for a Customer Service Representative (CSR) in Tacoma range from $11.79 per hour to $21.00 per hour. Total Annual Compensation, which includes hourly rate, tips, and overtime for a Customer Service Representative (CSR) in Tacoma ranges from $24,732 to $48,479 annually. Job satisfaction is reported as 0 out of 5 stars. Women make up 82% of the Customer Service Representative (CSR) workforce in Tacoma among those reporting. Many report receiving medical, dental, and vision benefits from their employer.

$11.79 - $21.00
$12
$15
$21
MEDIAN: $15.25
10%
50%
90%

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Hourly Data $0$22
Hourly Rate $11.79 - $21.00
Hourly Tips $1.80
Overtime $22.25
Annual Data $0$48K
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,732 - $48,479
  • Country: United States
  • Currency: USD
  • Updated: 18 Nov 2017
  • Individuals Reporting: 19

Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2017 PayScale.com)


Customer Service Representative (CSR) Tasks

  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.

About Tacoma, Washington

Pierce County, Washington
207,950
Male:
100,914 (48.5%)
Female:
107,036 (51.5%)
Tacoma (/təˈkoʊmə/, US dict: tə·kō′·mə) is a mid-sized urban port city in and the county seat of Pierce County, Washington, United States. The city is on Washington's Puget Sound, 32 miles (51 km) southwest of Seattle, 31 miles (50 km) northeast of the state capital, Olympia, and 58 miles (93 km) northwest of Mount Rainier National Park. The population was 198,397, according to the 2010 census. Tacoma is the second-largest city in the Puget Sound area and the third largest in the state. Tacoma also serves as the center of business activity for the South Sound region, which has a population of around 1 million people. Tacoma adopted its name after the nearby Mount Rainier, originally called Takhoma or Tahoma. It is locally known as the "City of Destiny" because the area was chosen to be the western terminus of the Northern Pacific Railroad in the late 19th century. The decision of the railroad was influenced...
Tacoma:
$52,437
Washington:
$64,129
$987
Tacoma:
$218,900
Washington:
$284,000
3.9%

Customer Service Representative (CSR) Job Listings

Key Stats for Customer Service Representative (CSR)

Gender

Female
82 %
Male
18 %
Less than 1 year
9%
1-4 years
22%
5-9 years
13%
10-19 years
39%
20 years or more
17%

Experience Affects Customer Service Representative (CSR) Salaries

Late-Career
▲4%

Entry-Level
▲2%

National Average
$33,000

▼1%

Skills That Affect Customer Service Representative (CSR) Salaries

Customer Relationship Management (CRM)
▲12%

Customer Relations
▲4%


National Average
$33,000

Problem Solving
▼1%

Data Entry
▼1%

Call center operations
▼1%

Phone Support
▼2%

Windows Operating System General Use
▼2%

Call Center
▼6%

Microsoft Office
▼11%

Gender

Female
82 %
Male
18 %

Years of Experience

Less than 1 year
9%
1-4 years
22%
5-9 years
13%
10-19 years
39%
20 years or more
17%

Common Health Benefits

medical benefits
Medical: 85%
dental benefits
Dental: 77%
vision benefits
Vision: 62%
no benefits
None: 15%