$12.04
Avg. Hourly Rate
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$19,784 - $45,853
$20K
$36K
$46K
MEDIAN: $35,508
10%
50%
90%

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$9.67 - $15.88
$9
$12
$16
MEDIAN: $12.04
10%
50%
90%

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$0$45K
Salary $19,784 - $45,853
Bonus $325
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,378 - $38,867
  • Country: United States
  • Currency: USD
  • Updated: 12 Aug 2018
  • Individuals Reporting: 13
Hourly Data $0$20
Hourly Rate $9.67 - $15.88
Overtime $18.72
Annual Data $0$38K
Bonus $325
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,378 - $38,867
  • Country: United States
  • Currency: USD
  • Updated: 12 Aug 2018
  • Individuals Reporting: 38

How much does a Customer Service Representative (CSR) make in Knoxville, TN?

A Customer Service Representative (CSR) in Knoxville takes home an average of $12.04 per hour. This is 12% below the national average for a Customer Service Representative (CSR) which is $13.
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Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2018 PayScale.com)


Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

About Knoxville, Tennessee

Knox County, Tennessee
185,312
Male:
89,978 (48.6%)
Female:
95,334 (51.4%)
Knoxville is a city in the U.S. state of Tennessee, and the county seat of Knox County. The city had an estimated population of 185,291 in 2015 and a population of 178,874 as of the 2010 census, making it the state's third largest city after Nashville and Memphis. Knoxville is the principal city of the Knoxville Metropolitan Statistical Area, which, in 2013, had an estimated population of 852,715. The KMSA is, in turn, the central component of the Knoxville-Sevierville-La Follette Combined Statistical Area, which, in 2013, had a population of 1,096,961. First settled in 1786, Knoxville was the first capital of Tennessee. The city struggled with geographic isolation throughout the early 19th century. The arrival of the railroad in 1855 led to an economic boom. During the Civil War, the city was bitterly divided over the secession issue, and was occupied alternately by both Confederate and Union armies. Following the war,...
Knoxville:
$37,200
Tennessee:
$47,275
$772
Knoxville:
$125,900
Tennessee:
$150,600
4.3%

Customer Service Representative (CSR) Job Listings

Key Stats for Customer Service Representative (CSR)

Gender

Female
71 %
Male
29 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 8 votes.
Less than 1 year
4%
1-4 years
25%
5-9 years
25%
10-19 years
39%
20 years or more
6%

Experience Affects Customer Service Representative (CSR) Salaries

▲12%

Mid-Career
▲1%

National Average
$27,000

▼5%

Skills That Affect Customer Service Representative (CSR) Salaries

Customer Relations
▲16%

Phone Support
▲16%

Sales
▲15%

Typing
▲6%


Microsoft Office
▲3%

Computer Service
▲3%


National Average
$27,000

Microsoft Excel
▼3%

Call center operations
▼7%

Call Center
▼8%

Data Entry
▼10%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 8 votes.

Gender

Female
71 %
Male
29 %

Years of Experience

Less than 1 year
4%
1-4 years
25%
5-9 years
25%
10-19 years
39%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 68%
dental benefits
Dental: 71%
vision benefits
Vision: 61%
no benefits
None: 26%