Customer Service Representative (CSR) in Alpharetta Salary

How much does a Customer Service Representative (CSR) make in Alpharetta, GA? In Alpharetta, a Customer Service Representative (CSR) earns approximately $14.13 per hour on average. This is 4% higher than the national average for a Customer Service Representative (CSR) which is $13.52 per hour. Wages for a Customer Service Representative (CSR) in Alpharetta range from $10.34 per hour to $18.67 per hour. Total Annual Pay, which includes hourly rate, bonus, and overtime for a Customer Service Representative (CSR) in Alpharetta ranges from $22,363 to $50,932 annually. Job satisfaction is reported as 4 out of 5 stars. Women make up 71% of the Customer Service Representative (CSR) workforce in Alpharetta among those reporting. Many report receiving medical, dental, and vision benefits from their employer.

$30,201 - $62,577
$30K
$38K
$63K
MEDIAN: $38,000
10%
50%
90%

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$10.34 - $18.67
$10
$14
$19
MEDIAN: $14.13
10%
50%
90%

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$0$62K
Salary $30,201 - $62,577
Bonus $1,250
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,363 - $50,932
  • Country: United States
  • Currency: USD
  • Updated: 19 Nov 2017
  • Individuals Reporting: 10
Hourly Data $0$21
Hourly Rate $10.34 - $18.67
Overtime $21.31
Annual Data $0$50K
Bonus $1,250
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,363 - $50,932
  • Country: United States
  • Currency: USD
  • Updated: 19 Nov 2017
  • Individuals Reporting: 16

Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2017 PayScale.com)


Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

About Alpharetta, Georgia

Fulton County, Georgia
60,903
Male:
30,377 (49.9%)
Female:
30,526 (50.1%)
Alpharetta is an affluent city and suburb of Atlanta located in north Fulton County, Georgia, United States. As of the 2010 census, Alpharetta's population was 57,551. The estimated population in 2014 was 63,038. In the 1830s, the Cherokee people in Georgia and elsewhere in the South were forcibly relocated to the Indian Territory (present-day Oklahoma) under the Indian Removal Act. Pioneers and farmers later settled on the newly vacated land, situated along a former Cherokee trail stretching from the North Georgia mountains to the Chattahoochee River. One of the first permanent landmarks in the area was the New Prospect Camp Ground (also known as the Methodist Camp Ground), located beside a natural spring near what is now downtown Alpharetta. It later served as a trading post for the exchanging of goods among settlers. Known as the town of Milton through July 1858, the city of Alpharetta was chartered on December 11, 1858, with...
Alpharetta:
$87,837
Georgia:
$49,342
$1,142
Alpharetta:
$316,800
Georgia:
$148,000
4.1%

Customer Service Representative (CSR) Job Listings

Key Stats for Customer Service Representative (CSR)

Gender

Female
71 %
Male
29 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.
Less than 1 year
8%
1-4 years
27%
5-9 years
35%
10-19 years
15%
20 years or more
15%

Experience Affects Customer Service Representative (CSR) Salaries

Mid-Career
▲4%

National Average
$32,000

Entry-Level
▼2%

Experienced
▼4%

Skills That Affect Customer Service Representative (CSR) Salaries

Phone Support
▲3%

Typing
▲3%

Problem Solving
▲3%

Customer Service
▼0%

National Average
$32,000

Customer Relations
▼3%

Data Entry
▼3%

Call center operations
▼6%

Microsoft Office
▼11%

Call Center
▼13%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.

Gender

Female
71 %
Male
29 %

Years of Experience

Less than 1 year
8%
1-4 years
27%
5-9 years
35%
10-19 years
15%
20 years or more
15%

Common Health Benefits

medical benefits
Medical: 80%
dental benefits
Dental: 90%
vision benefits
Vision: 75%
no benefits
None: 5%