$39,023
Avg. Salary
$15.12
Avg. Hourly Rate
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The average pay for a Customer Service Representative (CSR) in Providence, Rhode Island is $15.12 per hour.

The average pay for a Customer Service Representative (CSR) in Providence, Rhode Island is $39,023 per year.

$13
10%
$15
50%
$19
90%
MEDIAN $15
$37k
10%
$39k
50%
$41k
90%
MEDIAN $39,023
$37,360 - $41,116
$39K
MEDIAN: $39,023
50%

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$12.70 - $18.74
$13
$15
$19
MEDIAN: $15.12
10%
50%
90%

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$0$41K
Salary $39,023
Bonus $650
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,855 - $40,461
  • Country: United States
  • Currency: USD
  • Updated: 14 Oct 2018
  • Individuals Reporting: 6
Hourly Data $0$23
Hourly Rate $12.70 - $18.74
Overtime $22.21
Annual Data $0$40K
Bonus $650
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,855 - $40,461
  • Country: United States
  • Currency: USD
  • Updated: 14 Oct 2018
  • Individuals Reporting: 28

Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2018 PayScale.com)


Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

About Providence, Rhode Island

Providence County, Rhode Island
179,204
Male:
89,090 (49.7%)
Female:
90,114 (50.3%)
Providence is the capital and most populous city in the U.S. state of Rhode Island, founded in 1636, and one of the oldest cities in the United States. It is located in Providence County and is the third most populous city in the New England region, after Boston and Worcester. Providence has a city population of 179,154; it is also part of the Providence metropolitan area which extends into southern Massachusetts. The Providence metropolitan area has an estimated population of 1,604,291, which exceeds that of Rhode Island as a whole by about 60%. This can be considered, in turn, to be part of the Greater Boston commuting area, which contains 7.6 million people. Providence was founded by Roger Williams, a religious exile from the Massachusetts Bay Colony. He named the area in honor of "God's merciful Providence", which he believed was responsible for revealing such a haven for him and his...
Providence:
$39,015
Rhode Island:
$58,073
$943
Providence:
$177,400
Rhode Island:
$241,000
5.6%

Customer Service Representative (CSR) Job Listings

Key Stats for Customer Service Representative (CSR)

Gender

Female
58 %
Male
42 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 9 votes.
1-4 years
41%
5-9 years
21%
10-19 years
21%
20 years or more
18%

Experience Affects Customer Service Representative (CSR) Salaries

Entry-Level
▲3%

Mid-Career
▲1%

National Average
$34,000

Skills That Affect Customer Service Representative (CSR) Salaries

Inside Sales
▲7%

Customer Relations
▲4%

National Average
$34,000

Problem Solving
▼2%


Call center operations
▼6%

Microsoft Office
▼9%

Data Entry
▼10%

Office Administration
▼12%

Typing
▼14%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 9 votes.

Gender

Female
58 %
Male
42 %

Years of Experience

1-4 years
41%
5-9 years
21%
10-19 years
21%
20 years or more
18%

Common Health Benefits

medical benefits
Medical: 67%
dental benefits
Dental: 63%
vision benefits
Vision: 42%
no benefits
None: 29%