Customer Service Representative (CSR) Reviews

3.6
(6,851)
Highly Satisfied
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Based on 6,851 responses, the job of Customer Service Representative (CSR) has received a job satisfaction rating of 3.65 out of 5. On average, Customer Service Representative (CSR)s are highly satisfied with their job.
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Q: What is it like working as a Customer Service Representative (CSR)?

January 2019
"Can be trying."
Customer Service Representative (CSR) in Streamwood:
Pros: Future opportunities
Cons: Strict rules regarding time off phones and adherence
September 2020
"Underpaid and Ignored."
Customer Service Representative (CSR) in Booneville:
Pros: Because I’m paid so little in relation to my experience, I have begun putting forth the level of effort they’ve purchased. (Not much)
Cons: None of the conditions I was given upon being hired have been acknowledged, much less met.
November 2013
Customer Service Representative (CSR):
Pros: You can develop good typing skills. Opportunities for multitasking.
Cons: Communication between management and employees need some work. Nothing new to learn.
November 2013
Customer Service Representative (CSR):
Pros: I like the environment of working with a team. To be successful in helping people know that they are looked after if a tragedy were to happen in their lives. The ones I work with are encouraging & building up my confidence.
December 2013
"Good listening skills."
Customer Service Representative (CSR):
Pros: Helping people solve their problems.
Cons: Rude people who call and do not listen to you.
December 2013
"Comparison."
Customer Service Representative (CSR):
Pros: The people.
Cons: The pay.
December 2013
"Gratitude of serving."
Customer Service Representative (CSR):
Pros: I am getting paid for that and nothing.
Cons: Working like a machine and making no sense.