Customer Service Representative (CSR) Reviews

Q: What is it like working as a Customer Service Representative (CSR)?

April 2014
"Insty-Prints of South Bend."
Customer Service Representative (CSR):
Pros: This is a job that teaches me what I can expect when I own my own business in the printing industry.
Cons: Owner and other employees act knowledgeable with all of the print industry and what it has to offer, but they are often wrong. Fulltime and raises are rarely discussed. Owner is indecisive with upgrading equipment, adding services and adding products. Franchise and owner are open to giving jobs to out-of-country sub-contractors and not to Americans.
April 2014
Customer Service Representative (CSR):
Pros: Love the people I work with and interacting with most of the customers. It is a great team environment.
Cons: CSR's make way too little money for how much they have to know and for what they have to sometimes put up with from customers. Can become very stressful when the bank is busy.
April 2014
"Perks."
Customer Service Representative (CSR):
Pros: I only work 6 hour shifts.
Cons: Work is not consistent.
April 2014
"Ugh."
Customer Service Representative (CSR):
Pros: The pay is nice. And the people are cheerful.
Cons: Mostly everything, the hours, the pay is low, the supervisors are rude, and I never get any PTO!
May 2014
"Csr."
Customer Service Representative (CSR):
Pros: Its not very hard at all its ok.
Cons: People at my work stink bad the men are ugly and the women are too.
May 2014
Customer Service Representative (CSR):
You are the face of the company. Make sure the customer has a good experience.
May 2014
"Lack Of Advancement/Options."
Customer Service Representative (CSR):
Often have same salary as people without a second language but end up doing more work because of dual language support. Depending on company size there are often no options for advancement. Salary increases are often minimal. Overtime often expected but not paid. Working on bank holidays. Stuff that no other department wants to deal with lands on your desk and there is no one else you can give it to.
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