Customer Service Representative (CSR) Reviews
Q: What is it like working as a Customer Service Representative (CSR)?
Customer Service Representative (CSR) in Philippines country:
"I had a great experience."
Pros: They offer a high salary good benefits.
Cons: You have to work even youre sick.
Customer Service Representative (CSR) in Clark:
Pros: Ability to make decisions, nice people, positive environment most of the time. Feeling of accomplishment.
Cons: Always working past five o clock, no compensation for it, mental exhaustion, long commute, dealing with customers and phone calls.
Customer Service Representative (CSR) in Baton Rouge:
Pros: The people that I work with.
Cons: The level of stress and the pay and limited opportunity for advancement.
Customer Service Representative (CSR) in McDonough:
Pros: I love the fact that I can interact with people on a daily basis. I'm able to coach my peers and evaluate their progress on a weekly basis. Most of all, I get to share what I've learned and make a difference on my team.
Cons: I don't like that I'm a bit overworked and underpaid. I've taken on a lot of responsibilities and tasks but my pay has remained the same. I even relocated and I have a degree. I wish they would pay me more.
Customer Service Representative (CSR) in Hillsboro:
Pros: When I don't communicate over the phone and just over email.
Cons: Customers that get free orders because they werent smart enough to plan ahead. Also, the needy customers.
Customer Service Representative (CSR) in Westerville:
Pros: How fast the day goes. Between calls and side projects, the only real down time is your scheduled breaks and lunch. Also, no weekends or Holidays...EVER! As a former retail employee, M-F regular hours are wonderful. Diversity in the workplace, we have all ages from 23 yr olds to a 68 who just retired. Men, women, gay, international, everything...and we're all a team. Lastly, internal hiring...5+ promotions within a year.
Cons: Scheduled breaks...due to the phone lines always needing coverage...they have to schedule everyones breaks. You have a call that runs 5 mins over your scheduled break time and you have to ask permission to go. Cliques that form....due to certain team sections, the natural playground/middle school drama forms.
Customer Service Representative (CSR) in Greensburg:
"Perks and draw backs."
Pros: Flex time so I can still be there for my family.
Cons: Co-worker drama.