Customer Service Representative (CSR) Reviews - Page 6

3.6
(6,851)
Highly Satisfied
What am I worth?
Get pay report
How should I pay?
Price a job
Based on 6,851 responses, the job of Customer Service Representative (CSR) has received a job satisfaction rating of 3.65 out of 5. On average, Customer Service Representative (CSR)s are highly satisfied with their job.
Find out what you should be paid
Use our tool to get a personalized report on your market worth.What's this?
United States (change)
How it works:
1
Enter city & years of experience
2
Add pay factors like skills & education
3
Find your market worth with a report tailored to you

Q: What is it like working as a Customer Service Representative (CSR)?

September 2014
"To Be The Best Customer Service Representative."
Customer Service Representative (CSR):
Always stay positive. Follow up frequently - even when you don't have an answer. Do not tell the customer you cannot help - find the answer. Go outside the box or go the extra mile. LISTEN TO THE CUSTOMER. Check your work - mistakes not acceptable. Always know who you are speaking to, to follow up or later verification. Keep all communication trails. KNOW YOUR PRODUCTS. YOU'RE THE FIRST CUSTOMER CONTACT-MAKE A GOOD IMPRESSION.
September 2014
"Not good but also no bad."
Customer Service Representative (CSR):
Pros: It's a desk job, working in an air conditioned office.
Cons: Back pain ,neck pain, stressand and a whooping 9 hrs.
October 2014
Customer Service Representative (CSR):
Pros: People I work with are smart and are team players. Variety of work. Low stress level.
Cons: None.
November 2014
"Learn and Grow."
Customer Service Representative (CSR):
Take every opportunity to learn and grow with the challenges you face everyday. Do not be afraid to fail.
November 2014
"Coproate culture."
Customer Service Representative (CSR):
Pros: Helping people and taking orders.
Cons: Building trucks for deliveries.
November 2014
"Flexible."
Customer Service Representative (CSR):
Pros: Flexible hours, hour lunches.
Cons: Sitting for 8 hrs a day, have to work some holidays, not moving around.
November 2014
"Boring, stressful."
Customer Service Representative (CSR):
Pros: Helping customers and talking to coworkers.
Cons: Working outside and no consistency.