The average hourly pay for a Customer Service Technician is $17.80.
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$13 - $29
$206 - $7,757
$0 - $688
$27,777 - $66,302
Your Market Worth Over Time
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Job Description for Customer Service Technician
Customer service technicians interact with customers on behalf of their organizations. For example, those who work for computer companies must be able to explain computer issues and problems to consumers and serve them via phone, in-person, by email, or online chat platforms. They may serve as liaisons between customers and the company's mechanics who perform the actual repairs, and strong verbal and written communication skills are important in this position. Patience and customer service skill…Read more
Customer Service Technician Tasks
- Perform installations, maintenance, and repairs on equipment or facilities.
- Troubleshoot LAN issues, utilize recovery software, and document all work.
- Upgrade computer platforms, train office staff, and maintain inventory of equipment and repairs.
- Monitor and perform maintenance on computers, software, and personal networks.
- Promote key products and provide direct support for customers across all information technology (IT) issues.
Customer Service Technician Job Listings
Popular Skills for Customer Service Technician
Avg. Hourly Rate
Skills in Telecommunications and Troubleshooting are correlated to pay that is above average. Skills that pay less than market rate include Computer Hardware Technician, Electronic Troubleshooting and Customer Service.
Pay by Experience Level for Customer Service Technician
An entry-level Customer Service Technician with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $14.59 based on 39 salaries. An early career Customer Service Technician with 1-4 years of experience earns an average total compensation of $15.53 based on 84 salaries. A mid-career Customer Service Technician with 5-9 years of experience earns an average total compensation of $19.08 based on 45 salaries. An experienced Customer Service Technician with 10-19 years of experience earns an average total compensation of $21.29 based on 48 salaries. In their late career (20 years and higher), employees earn an average total compensation of $25.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Customer Service Technician in their job title in San Jose, California earn an average of 38.0% more than the national average. These job titles also find higher than average salaries in Phoenix, Arizona (15.2% more) and Houston, Texas (6.3% more).
Years of Experience
This data is based on 232 survey responses.