Average Customer Service Technician Hourly Pay

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The average hourly pay for a Customer Service Technician is $17.80.
MEDIAN $17.80
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United States (change)
Hourly Rate
$13 - $29
$206 - $7,757
Profit Sharing
$0 - $688
Total Pay
$27,777 - $66,302

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Job Description for Customer Service Technician

Customer Service Technician Tasks
  • Perform installations, maintenance, and repairs on equipment or facilities.
  • Troubleshoot LAN issues, utilize recovery software, and document all work.
  • Upgrade computer platforms, train office staff, and maintain inventory of equipment and repairs.
  • Monitor and perform maintenance on computers, software, and personal networks.
  • Promote key products and provide direct support for customers across all information technology (IT) issues.

Customer Service Technician Job Listings

Popular Skills for Customer Service Technician

Skills in Telecommunications and Troubleshooting are correlated to pay that is above average. Skills that pay less than market rate include Computer Hardware Technician, Electronic Troubleshooting and Customer Service.

Pay by Experience Level for Customer Service Technician

An entry-level Customer Service Technician with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $14.59 based on 39 salaries. An early career Customer Service Technician with 1-4 years of experience earns an average total compensation of $15.53 based on 84 salaries. A mid-career Customer Service Technician with 5-9 years of experience earns an average total compensation of $19.08 based on 45 salaries. An experienced Customer Service Technician with 10-19 years of experience earns an average total compensation of $21.29 based on 48 salaries. In their late career (20 years and higher), employees earn an average total compensation of $25.

Pay Difference by Location

Learn more about cost of living by city.
Employees with Customer Service Technician in their job title in San Jose, California earn an average of 38.0% more than the national average. These job titles also find higher than average salaries in Phoenix, Arizona (15.2% more) and Houston, Texas (6.3% more).

Years of Experience

This data is based on 232 survey responses.
Entry Level
Early Career
Mid Career
Late Career