Customer Service Technician Salary

For Customer Service Technicians, hourly average wages total $16.47 per hour. Career length is the biggest factor affecting pay for this group, followed by geography. The vast majority of Customer Service Technicians (83 percent) who took the survey are men. Although around one in four lack health benefits of any kind, the greater part do enjoy medical insurance, and the larger part get dental coverage, too. Job satisfaction is reported as high by the vast majority of workers. This snapshot results from replies to PayScale's salary survey.

$30,410 - $64,111
$30K
$42K
$64K
MEDIAN: $41,776
10%
50%
90%

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$12.48 - $28.00
$12
$16
$28
MEDIAN: $16.38
10%
50%
90%

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$0$66K
Salary $30,410 - $64,111
Bonus $1,750
Profit Sharing $700
Commission $200.00
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,039 - $66,299
  • Country: United States
  • Currency: USD
  • Updated: 21 Sep 2017
  • Individuals Reporting: 21
Hourly Data $0$54
Hourly Rate $12.48 - $28.00
Overtime $19.11 - $54.36
Annual Data $0$66K
Bonus $1,750
Commission $200.00
Profit Sharing $700
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,039 - $66,299
  • Country: United States
  • Currency: USD
  • Updated: 21 Sep 2017
  • Individuals Reporting: 59

Find Out Exactly What You Should Be Paid

United States (change)

Job Description for Customer Service Technician

Customer service technicians interact with customers on behalf of their organizations. For example, those who work for computer companies must be able to explain computer issues and problems to consumers and serve them via phone, in-person, by email, or online chat platforms. They may serve as liaisons between customers and the company's mechanics who perform the actual repairs, and strong verbal and written communication skills are important in this position. Patience and customer service skills are also important to guide customers in troubleshooting computer problems.

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Customer Service Technician Tasks

  • Perform installations, maintenance, and repairs on equipment or facilities.
  • Troubleshoot LAN issues, utilize recovery software, and document all work.
  • Upgrade computer platforms, train office staff, and maintain inventory of equipment and repairs.
  • Monitor and perform maintenance on computers, software, and personal networks.
  • Promote key products and provide direct support for customers across all information technology (IT) issues.

Customer Service Technician Job Listings

Pay by Experience Level for Customer Service Technician

Pay by Experience for a Customer Service Technician has a positive trend. An entry-level Customer Service Technician with less than 5 years of experience can expect to earn an average total compensation of $35,000 based on 60 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Technician with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $39,000 based on 28 salaries. An experienced Customer Service Technician which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $46,000 based on 31 salaries. A Customer Service Technician with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $56,000 based on 12 salaries.

Customer Service Technician Reviews

Q: What is it like working as a Customer Service Technician?

Customer Service Technician in Weatherford:
"New Technology."
Pros: Putting a project in motion and observing the finished product.
Cons: Over bearing customers with outrageous expectations.

Related Job Salaries

Key Stats for Customer Service Technician

Gender

Female
24 %
Male
76 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 17 votes.
Less than 1 year
1%
1-4 years
48%
5-9 years
11%
10-19 years
26%
20 years or more
14%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Technician Salaries

▲45%

▲20%

▼0%

National Average
$39,000

▼9%

Skills That Affect Customer Service Technician Salaries



National Average
$39,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 17 votes.

Gender

Female
24 %
Male
76 %

Years of Experience

Less than 1 year
1%
1-4 years
48%
5-9 years
11%
10-19 years
26%
20 years or more
14%

Common Health Benefits

medical benefits
Medical: 70%
dental benefits
Dental: 60%
vision benefits
Vision: 48%
no benefits
None: 27%
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