Customer Service Trainer, Call Center in Dallas, Texas Salary

How much does a Customer Service Trainer, Call Center make in Dallas, TX? In Dallas, a Customer Service Trainer, Call Center earns approximately $37,494 per year on average. This is 11% below the national average for a Customer Service Trainer, Call Center which is $41,528 annually. Salaries for a Customer Service Trainer, Call Center in Dallas range from $35,287 annually to $45,000 per year. Total Annual Compensation, which includes salary and bonus for a Customer Service Trainer, Call Center in Dallas ranges from $27,544 to $48,671 annually. Among those reporting, there is an average job satisfaction rating of 0 out of 5 stars. Women make up 86% of the Customer Service Trainer, Call Center workforce in Dallas among those reporting. In Dallas, a Customer Service Trainer, Call Center often enjoys medical, dental, and vision benefits provided by their employer.

$35,287 - $45,000
$37K
MEDIAN: $37,494
50%

Add this chart to your site: 640px    300px

$13.25 - $16.22
$16
MEDIAN: $15.65
50%

Add this chart to your site: 640px    300px

$0$48K
Salary $37,494
Bonus $1,700
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,544 - $48,671
  • Country: United States
  • Currency: USD
  • Updated: 9 Nov 2017
  • Individuals Reporting: 5
Hourly Data $0$16
Hourly Rate $15.65
Annual Data $0$48K
Bonus $1,700
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,544 - $48,671
  • Country: United States
  • Currency: USD
  • Updated: 9 Nov 2017
  • Individuals Reporting: 5

Job Description for Customer Service Trainer, Call Center

Customer service trainers for call centers are responsible for ensuring their company provides the highest possible quality of customer service for employees. A call center is a bank of workers who either take inbound calls or make outbound calls; they may work in sales, customer support, and/or other areas. The customer service trainer is responsible for ensuring that the staff is knowledgeable in all aspects of the company's offerings and that there is a high level of quality control. Designing competency tests, teaching phone communication skills, and reporting results to superiors is all a required part of the job. Trainers are also responsible for implementing new teaching and training techniques, as well as evaluating existing techniques.

Read More...

Customer Service Trainer, Call Center Tasks

  • Assist in program development with new products and/or services.
  • Reports individuals' progress and identifies additional training needs.
  • Develops, implements and modifies training program to ensure effectiveness of programs delivered to call center/customer service personnel.

About Dallas, Texas

Dallas County, Texas
1,300,082
Male:
639,019 (49.2%)
Female:
661,063 (50.8%)
Dallas (/ˈdæləs/) is a major city in the state of Texas and is the largest urban center of the fourth most populous metropolitan area in the United States. The city proper ranks ninth in the U.S. and third in Texas after Houston and San Antonio. The city's prominence arose from its historical importance as a center for the oil and cotton industries, and its position along numerous railroad lines. The bulk of the city is in Dallas County, of which it is the county seat; however, sections of the city are located in Collin, Denton, Kaufman, and Rockwall counties. According to the 2010 United States Census, the city had a population of 1,197,816. The United States Census Bureau's estimate for the city's population increased to 1,300,092 as of July 1, 2015. The city is the largest economic center of the 12-county Dallas–Fort Worth–Arlington metropolitan area (commonly referred to as DFW), which...
Dallas:
$45,918
Texas:
$55,653
$903
Dallas:
$152,400
Texas:
$152,000
3.5%

Customer Service Trainer, Call Center Job Listings

Key Stats for Customer Service Trainer, Call Center

Gender

Female
86 %
Male
14 %
1-4 years
70%
10-19 years
20%
20 years or more
10%

Skills That Affect Customer Service Trainer, Call Center Salaries

National Average
$34,000

Training Program Development
▼1%

Training
▼3%

Customer Service
▼3%

Gender

Female
86 %
Male
14 %

Years of Experience

1-4 years
70%
10-19 years
20%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 88%
dental benefits
Dental: 75%
vision benefits
Vision: 75%
no benefits
None: 13%