The average salary for a Customer Support Manager is $65,042.
Customer Support Manager by
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What Do Customer Support Managers Do?
Customer support managers generally work directly with customers with the main goal of ensuring the customer is satisfied. They work at various managerial levels within an organization, from the head of an office or store to a team leader managing customer service staff. Their roles vary widely, but some typical job duties are creating and accomplishing customer service goals, meeting financial goals, leading a customer service team, learning about the company products or services and keeping up…Read more
Customer Support Manager Tasks
- Oversee and evaluate customer service team and set quality standards and goals.
- Liaise with customers and ensure that expectations and quality goals are met.
- Collect, validate, and analyze data on performance metrics and customer support.
- Coordinate inter-department and external activities and projects.
Job Satisfaction for Customer Support Manager
Popular Employer Salaries for Customer Support Manager
The top respondents for the job title Customer Support Manager are from the companies International Sos.Reported salaries are highest at International Sos where the average pay is $72,494. International Sos pays the lowest at around $72,494.
Customer Support Manager Job Listings
What Are Popular Skills for Customer Support Managers?
Skills in People Management, Team Leadership, Customer Relationship Management (CRM) and Product Support are correlated to pay that is above average. Skills that pay less than market rate include Customer Service.
What is the Pay by Experience Level for Customer Support Managers?
An entry-level Customer Support Manager with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $55,743 based on 10 salaries. An early career Customer Support Manager with 1-4 years of experience earns an average total compensation of $59,622 based on 403 salaries. A mid-career Customer Support Manager with 5-9 years of experience earns an average total compensation of $65,843 based on 315 salaries. An experienced Customer Support Manager with 10-19 years of experience earns an average total compensation of $73,984 based on 257 salaries. In their late career (20 years and higher), employees earn an average total compensation of $81,616.
Pay Difference by Location
Employees with Customer Support Manager in their job title in San Francisco, California earn an average of 22.3% more than the national average. These job titles also find higher than average salaries in Seattle, Washington (10.5% more) and Austin, Texas (2.9% more). The lowest salaries can be found in Dallas, Texas (7.5% less) and Los Angeles, California (0.3% less).
Years of Experience
This data is based on 1,089 survey responses.