Field Service Technician in Grand Rapids, Michigan Salary

The average rate for a Field Service Technician in Grand Rapids, Michigan is $18.44 per hour. The skills that increase pay for this job the most are Electronic Equipment Installation and Maintenance.

$39,343 - $50,615
$45K
MEDIAN: $45,000
50%

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$13.91 - $24.17
$14
$19
$24
MEDIAN: $19.20
10%
50%
90%

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$0$66K
Salary $45,000
Bonus $0.00 - $9,863
Profit Sharing $100.00
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,401 - $66,257
  • Country: United States
  • Currency: USD
  • Updated: 9 Nov 2017
  • Individuals Reporting: 7
Hourly Data $0$35
Hourly Rate $13.91 - $24.17
Hourly Tips $5.45
Overtime $21.11 - $35.89
Annual Data $0$66K
Bonus $0.00 - $9,863
Profit Sharing $100.00
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,401 - $66,257
  • Country: United States
  • Currency: USD
  • Updated: 9 Nov 2017
  • Individuals Reporting: 28

Job Description for Field Service Technician

The field service technician performs different types of support at the customer’s location, such as troubleshooting, setup, and installation of systems and equipment. Daily work logs and service tickets must be filled out and accurate, and there is an element of end user and owner training to the position. Technicians must be able to work face to face with customers on a regular basis, providing training and product support. There is some physical labor involved in being a field technician, and some lifting of equipment.

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Field Service Technician Tasks

  • Troubleshoot, diagnose, and repair units while in the field.
  • Maintain records of service calls, training, and expenses.
  • Provide on-call emergency service as required and maintain communication with the department manager while in the field.
  • Educate customers on preventive maintenance and safety regulations, and provide general customer service on the phone and in person.

About Grand Rapids, Michigan

Kent County, Michigan
195,099
Male:
95,669 (49.0%)
Female:
99,430 (51.0%)
Grand Rapids is the second-largest city in Michigan, and the largest city in West Michigan. It is on the Grand River about 30 miles (48 km) east of Lake Michigan. As of the 2010 census, the city population was 188,040. In 2010, the Grand Rapids metropolitan area had a population of 1,005,648, and the combined statistical area of Grand Rapids-Muskegon-Holland had a population of 1,321,557. Grand Rapids is the county seat of Kent County, Michigan. A historic furniture-manufacturing center, Grand Rapids is home to five of the world's leading office furniture companies, and is nicknamed Furniture City. Its more common modern nickname of River City refers to the landmark river for which it was named. The city and surrounding communities are economically diverse, based in the health care, information technology, automotive, aviation, and consumer goods manufacturing industries, among others. Grand Rapids is the hometown of U.S. President Gerald Ford, who is buried with...
Grand Rapids:
$41,857
Michigan:
$51,084
$830
Grand Rapids:
$122,000
Michigan:
$137,500
4.6%

Field Service Technician Job Listings

Pay by Experience Level for Field Service Technician

Pay by Experience for a Field Service Technician has a positive trend. An entry-level Field Service Technician with less than 5 years of experience can expect to earn an average total compensation of $43,000 based on 17 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Field Service Technician with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $40,000 based on 7 salaries. An experienced Field Service Technician which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $46,000 based on 8 salaries. A Field Service Technician with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $48,000 based on 7 salaries.

Key Stats for Field Service Technician

Gender

Female
5 %
Male
95 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 14 votes.
Less than 1 year
3%
1-4 years
37%
5-9 years
20%
10-19 years
23%
20 years or more
17%

Experience Affects Field Service Technician Salaries

Late-Career
▲1%

National Average
$47,000

Experienced
▼1%

▼9%

Mid-Career
▼14%

Skills That Affect Field Service Technician Salaries

Electronic Equipment Installation
▲10%

Maintenance
▲6%

Troubleshooting
▲3%

Electronic Troubleshooting
▲2%

Industrial Hydraulics
▲2%

Programmable Logic Controllers (PLC) / Automation
▲1%

Customer Service
▼0%

Software Installation & Upgrade
▼0%

National Average
$47,000

Computer Service
▼3%

System Repair
▼5%


Technical Services
▼14%

Systems Troubleshooting
▼14%

Computer Hardware Technician
▼20%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 14 votes.

Gender

Female
5 %
Male
95 %

Years of Experience

Less than 1 year
3%
1-4 years
37%
5-9 years
20%
10-19 years
23%
20 years or more
17%

Common Health Benefits

medical benefits
Medical: 75%
dental benefits
Dental: 61%
vision benefits
Vision: 43%
no benefits
None: 21%