Floor Manager Salary
Commissions form a big slice (over a third) of total compensation for Floor Managers. The median income in this area hovers around $37K. Residence is the biggest factor affecting pay for this group, followed by years of experience. Unfortunately, some people in this line of work are without benefits — just under one-half lack coverage. On the flip side, a little over a half have medical insurance and nearly two in five receive dental plans. Job satisfaction for Floor Managers is high. Male Floor Managers are just a bit more common among those who completed the questionnaire than females ones, with male workers composing 53 percent of the field. The figures in this rundown are based on the results of PayScale's salary questionnaire.
|Salary||$27,299 - $73,909|
|Bonus||$204.26 - $6,851|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$23,202 - $60,438|
|Hourly Rate||$9.82 - $19.42|
|Hourly Tips||$0.00 - $13.22|
|Overtime||$8.36 - $29.59|
|Bonus||$204.26 - $6,851|
|Total Pay (||$23,202 - $60,438|
Job Description for Floor Manager
Businesses that depend on personnel that actively assist customers are typical employers of floor managers; these businesses include retail stores, restaurants, hotels, and others. The floor manager works in the retail sales area and similar areas (usually called “the floor”) to ensure that prospective customers and paying guests are provided with customer service consistent with the goals of the business. While he or she should expect to have frequent direct interactions with customers, it is essential that floor managers effectively delegate to and direct their associates in the course of normal operations. The floor manager is usually expected to oversee training for all team employees regarding products and sales and service techniques. Floor managers also typically have hiring and scheduling responsibilities. The floor manager generally oversees the upkeep, maintenance, and attractiveness of the sales floor. They also supervise product rotations and restocks, as well as the proper placement of promotional and sales materials. Floor managers typically work in a retail or restaurant environment, with hours that often extend before and after the operating hours for the business.Read More...
The education requirements to be a floor manager vary greatly. Smaller retail stores or restaurants typically favor practical experience over education. Larger organizations may require or prefer some vocational or collegiate education in business, hospitality management, or a related field. The manager needs excellent customer service and communication skills for both direct customer interactions, as well as training and developing team members. (Copyright 2017 PayScale.com)
Floor Manager Tasks
- Ensure balance of inventory counts, usage reports, and cash drawers.
- Train and schedule front of house employees.
- Handle customer complaints and requests.
Floor Manager Job Listings
Popular Skills for Floor Manager
Survey results suggest that Floor Managers put a wide range of professional skills to use. Most notably, facility with Customer Relationship Management, Operations Management, and Oral / Verbal Communication are correlated to pay that is significantly above average, leading to increases of 20 percent, 11 percent, and 10 percent, respectively. Skills that seem to negatively impact pay include Training and Sales Management. Most people familiar with Customer Service also know Operations Management.
Pay by Experience Level for Floor Manager
Pay by Experience for a Floor Manager has a positive trend. An entry-level Floor Manager with less than 5 years of experience can expect to earn an average total compensation of $34,000 based on 192 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Floor Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $43,000 based on 87 salaries. An experienced Floor Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $44,000 based on 65 salaries. A Floor Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $44,000 based on 36 salaries.
Pay Difference by Location
For Floor Managers, busy New York offers a higher-than-average pay rate, 30 percent above the national average. Floor Managers will also find cushy salaries in San Diego (+12 percent) and Miami (+7 percent). Place of residence plays a huge part in a Floor Manager's salary, with Los Angeles Floor Managers earning salaries that are 30 percent less than the national average. A couple other locations with smaller-than-average paychecks include Pittsburgh (20 percent lower) and Chicago (10 percent lower).
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Key Stats for Floor Manager
Rated 4 out of 5
based on 52 votes.