The average hourly pay for a Front Desk Agent is $11.25.
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What Do Front Desk Agents Do?
Front desk agents may also be called receptionists, secretaries, clerks, etc. and they work in a wide range of industries. While the typical office receptionist works normal business hours in a professional setting, front desk agents for other types of businesses may be working at any hour of the day or night, in a wide variety of places. Hotel clerks, hospital receptionists and emergency service desk agents, for example, are available around the clock.
Regardless of the industry in which they …Read more
Front Desk Agent Tasks
- Assist clients with check-in, check-out, and other standard operations.
- Handle and document complaints, problems, and concerns.
- Explain pricing and room options over the phone and in person.
- Greet clients and walk-ins and provide information, assistance, and security.
- Create, deliver, and explain bills and collect payments.
Job Satisfaction for Front Desk Agent
Popular Employer Salaries for Front Desk Agent
The top respondents for the job title Front Desk Agent are from the companies Marriott International, Inc., Hampton Inn and Holiday Inn Express. Reported salaries are highest at Marriott International, Inc. where the average pay is $12.22. Other companies that offer high salaries for this role include Hilton Worldwide and Courtyard by Marriott, earning around $11.31 and $10.73, respectively. Holiday Inn Express pays the lowest at around $10.25. Best Western International, Inc. and Hampton Inn also pay on the lower end of the scale, paying $10.29 and $10.45, respectively.
Front Desk Agent Job Listings
What Are Popular Skills for Front Desk Agents?
Skills in Customer Relations, Systems Computer/Console Operations and Microsoft Office are correlated to pay that is above average. Skills that pay less than market rate include Phone Support and Customer Service.
What is the Pay by Experience Level for Front Desk Agents?
An entry-level Front Desk Agent with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $10.71 based on 232 salaries. An early career Front Desk Agent with 1-4 years of experience earns an average total compensation of $11.16 based on 1,285 salaries. A mid-career Front Desk Agent with 5-9 years of experience earns an average total compensation of $11.59 based on 322 salaries. An experienced Front Desk Agent with 10-19 years of experience earns an average total compensation of $11.75 based on 159 salaries. In their late career (20 years and higher), employees earn an average total compensation of $12.
Pay Difference by Location
Employees with Front Desk Agent in their job title in New York, New York earn an average of 55.5% more than the national average. These job titles also find higher than average salaries in Chicago, Illinois (37.9% more) and Los Angeles, California (26.0% more). The lowest salaries can be found in Houston, Texas (5.2% less), Orlando, Florida (4.4% less) and Atlanta, Georgia (1.4% less).
Years of Experience
This data is based on 2,040 survey responses.