Front Desk Agent in San Diego, California Salary
How much does a Front Desk Agent make in San Diego, CA? In San Diego, a Front Desk Agent earns an average of $11.87 per hour. This is 10% higher than the national average for a Front Desk Agent which is $10.65 per hour. Wages for a Front Desk Agent in San Diego range from $10.28 per hour to $12.37 per hour. Total Annual Pay, which includes hourly rate and overtime for a Front Desk Agent in San Diego ranges from $21,380 to $28,325 annually. Among those reporting, there is an average job satisfaction rating of 0 out of 5 stars. Men make up a majority of the Front Desk Agent workforce in San Diego among those reporting — 67 percent to be exact. In San Diego, a Front Desk Agent often enjoys benefits provided by their employer.
Job Description for Front Desk Agent
Front desk agents may also be called receptionists, secretaries, clerks, etc. and they work in a wide range of industries. While the typical office receptionist works normal business hours in a professional setting, front desk agents for other types of businesses may be working at any hour of the day or night, in a wide variety of places. Hotel clerks, hospital receptionists and emergency service desk agents, for example, are available around the clock.Read More...
Regardless of the industry in which they work, however, front desk agents are the first point of contact between a business, clients and the public. When people first walk into a business, front desk agents greet them, answer any questions they may have, and direct them to their destination within the business. Front desk agents can often conduct routine transactions as well: for example, a desk clerk at a hotel can check guests in and out, and process payments. If customers needs are more involved, the front desk agents can help them get in touch with the appropriate manager or supervisor.
Front desk agents must be flexible and patient. They encounter many different types of customers and clients, some of whom may be difficult to please. When they’re not helping people, they may be asked to perform other duties, such as typing, filing, data entry, bookkeeping, inventory tracking or even light janitorial work. Because of the many different tasks they could be expected to do, the educational requirements can vary widely, but usually an associate's or bachelor's degree is required. Regardless of the degree requirement, the one universal trait that all front desk agents need is a good attitude. Because they are responsible for the public’s first impression of their business, they must be able to work efficiently while making every customer or client feel welcome. (Copyright 2017 PayScale.com)
Front Desk Agent Tasks
- Assist clients with check-in, check-out, and other standard operations.
- Handle and document complaints, problems, and concerns.
- Explain pricing and room options over the phone and in person.
- Greet clients and walk-ins and provide information, assistance, and security.
- Create, deliver, and explain bills and collect payments.
Front Desk Agent Job Listings
Key Stats for Front Desk Agent