$29,925
Avg. Salary
$10.99
Avg. Hourly Rate

Average additional compensation:

$900

Bonus

$1,221

Commission

What am I worth?
How should I pay?

The average pay for a Guest Services Agent is $10.99 per hour.

The average pay for a Guest Services Agent is $29,925 per year.

10%
$8.72
10%
$10.99
50%
$16.10
90%
90%
MEDIAN $10.99
10%
$16k
10%
$30k
50%
$50k
90%
90%
MEDIAN $29,925
$15,741 - $50,167
$16K
$30K
$50K
MEDIAN: $29,925
10%
50%
90%

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$8.72 - $16.10
$8
$11
$16
MEDIAN: $10.99
10%
50%
90%

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$0$50K
Salary $15,741 - $50,167
Bonus $193 - $2,990
Commission $103 - $19,392
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$18,175 - $35,995
  • Country: United States
  • Currency: USD
  • Updated: 19 Mar 2019
  • Individuals Reporting: 53
Hourly Data $0$25
Hourly Rate $8.72 - $16.10
Hourly Tips $0.01 - $5.47
Overtime $12.64 - $25.71
Annual Data $0$35K
Bonus $193 - $2,990
Commission $103 - $19,392
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$18,175 - $35,995
  • Country: United States
  • Currency: USD
  • Updated: 19 Mar 2019
  • Individuals Reporting: 574

Job Description for Guest Services Agent

Guest services agents generally operate the front desk of a hotel (or similar establishment) and are chiefly responsible for handling guest check-ins, check-outs, and other customer-service functions. They may also be responsible for customer complaints, handling cash, and informing visitors of hotel rules, as well as providing additional information to assist the guests.

Read More...
Guest Services Agent Tasks
  • Greet, register, and assign rooms to guests, and provide information and paperwork.
  • Answer questions, escalate complaints, and ensure that the lobby remains clean and pleasant.
  • Calculate bills, collect payments and document interactions.

Guest Services Agent Pay By Employer

$0$39K

Hampton Inn
17 profiles
$20,798

Hilton Worldwide
12 profiles
$24,102

$23,157

$23,902

$22,880

$23,318

$21,840

Common Career Paths for Guest Services Agent


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Guest Services Agents who advance into the role of an Operations Manager are fairly uncommon. Operations Managers on average earn $59K per year. Assistant Hotel General Managers or Front Office Managers are common next-step roles for Guest Services Agents moving up in their careers; annual pay for Assistant Hotel General Managers is $12K higher on average, and it's $14K higher for Front Office Managers.

Guest Services Agent Job Listings

Popular Skills for Guest Services Agent


Guest Services Agents report using a wide range of professional skills. Most notably, skills in Microsoft Office, Cash Handling, Problem Solving, and Customer Relations are correlated to pay that is above average. Those listing Oral / Verbal Communication as a skill should be prepared for drastically lower pay. Phone Support and Customer Relationship Management also typically command lower compensation. Customer Service is a skill commonly found among those who know Customer Relations.

Pay by Experience Level for Guest Services Agent

Pay by Experience for a Guest Services Agent has a positive trend. An entry-level Guest Services Agent with less than 5 years of experience can expect to earn an average total compensation of $23,000 based on 269 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Guest Services Agent with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $23,000 based on 83 salaries. An experienced Guest Services Agent which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $24,000 based on 48 salaries. A Guest Services Agent with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $25,000 based on 18 salaries.

Pay Difference by Location

National Average: $23,301

Larger city markers indicate a job is popular in that location.

Honolulu offers some of the highest pay in the country for Guest Services Agents, 72 percent above the national average. Guest Services Agents can also look forward to large paychecks in cities like New York (+60 percent), San Francisco (+59 percent), Chicago (+50 percent), and Boston (+29 percent). Miami is home to the smallest salaries in the field, lagging the national average by 14 percent. Employers in Atlanta and St. Louis also lean toward paying below-median salaries (4 percent lower and 3 percent lower, respectively).

Guest Services Agent Reviews

Q: What is it like working as a Guest Services Agent?

Guest Services Agent in Galveston:
"City culture."
Pros: The good about working in Galveston is because my entire family is here and I don't have to drive far for work.
Cons: The bad thing about working in Galveston is during the summer while the tourist are down there is bad traffic.

Guest Services Agent in Atlanta:
"KA."
Pros: You get to leave when your shift is over.
Cons: You have to be there during your shift.

Related Job Salaries

Key Stats for Guest Services Agent

Gender

Female
73 %
Male
27 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 99 votes.
Less than 1 year
9%
1-4 years
60%
5-9 years
17%
10-19 years
10%
20 years or more
4%

Experience Affects Guest Services Agent Salaries

▲7%

▲3%

▲1%

National Average
$23,000

▼3%

Skills That Affect Guest Services Agent Salaries

Microsoft Office
▲18%

Cash Handling
▲1%


National Average
$23,000



Customer Relationship Management (CRM)
▼4%

Phone Support
▼14%

Oral / Verbal Communication
▼24%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 99 votes.

Gender

Female
73 %
Male
27 %

Years of Experience

Less than 1 year
9%
1-4 years
60%
5-9 years
17%
10-19 years
10%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 49%
dental benefits
Dental: 45%
vision benefits
Vision: 36%
no benefits
None: 47%