Avg. Base Hourly Rate (USD)
The average hourly pay for a Guest Services Agent is $12.02
What is the Pay by Experience Level for Guest Services Agents?
An entry-level Guest Services Agent with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $11.51 based on 41 salaries. An early career Guest Services Agent with 1-4 years of experience earns an average total compensation of $11.86 based on 247 salaries. A …Read more
What Do Guest Services Agents Do?
Guest services agents generally operate the front desk of a hotel (or similar establishment) and are chiefly responsible for handling guest check-ins, check-outs, and other customer-service functions. They may also be responsible for customer complaints, handling cash, and informing visitors of hotel rules, as well as providing additional information to assist the guests.
At the front desk, guest services agents must be familiar with hotel check-in software and be able to solve errors within …Read more
- Greet, register, and assign rooms to guests, and provide information and paperwork.
- Answer questions, escalate complaints, and ensure that the lobby remains clean and pleasant.
- Calculate bills, collect payments and document interactions.