Guest Services Agent Salary

The average rate for a Guest Services Agent is $10.67 per hour. Experience does not have a big impact on this job’s wage. A skill in Microsoft Office is associated with high pay for this job. Most people with this job move on to other positions after 20 years in this career.
Read More
$17,330 - $52,402
$17K
$30K
$52K
MEDIAN: $30,170
10%
50%
90%

Add this chart to your site: 640px    300px

$8.72 - $15.88
$8
$11
$16
MEDIAN: $10.94
10%
50%
90%

Add this chart to your site: 640px    300px

$0$52K
Salary $17,330 - $52,402
Bonus $150.00 - $4,500
Commission $1,221
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$18,258 - $35,881
  • Country: United States
  • Currency: USD
  • Updated: 22 Oct 2017
  • Individuals Reporting: 34
Hourly Data $0$28
Hourly Rate $8.72 - $15.88
Hourly Tips $1.06
Overtime $13.37 - $28.31
Annual Data $0$35K
Bonus $150.00 - $4,500
Commission $1,221
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$18,258 - $35,881
  • Country: United States
  • Currency: USD
  • Updated: 22 Oct 2017
  • Individuals Reporting: 298

Job Description for Guest Services Agent

Guest services agents generally operate the front desk of a hotel (or similar establishment) and are chiefly responsible for handling guest check-ins, check-outs, and other customer-service functions. They may also be responsible for customer complaints, handling cash, and informing visitors of hotel rules, as well as providing additional information to assist the guests.

Read More...

Guest Services Agent Tasks

  • Greet, register, and assign rooms to guests, and provide information and paperwork.
  • Answer questions, escalate complaints, and ensure that the lobby remains clean and pleasant.
  • Calculate bills, collect payments and document interactions.

Common Career Paths for Guest Services Agent


Add this chart to your site:   640px 640px    300px 300px

Guest Services Agent Job Listings

Popular Employer Salaries for Guest Services Agent

Popular Skills for Guest Services Agent

Pay by Experience Level for Guest Services Agent

Pay by Experience for a Guest Services Agent has a positive trend. An entry-level Guest Services Agent with less than 5 years of experience can expect to earn an average total compensation of $23,000 based on 269 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Guest Services Agent with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $23,000 based on 83 salaries. An experienced Guest Services Agent which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $24,000 based on 48 salaries. A Guest Services Agent with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $25,000 based on 18 salaries.

Pay Difference by Location

National Average: $23,373

Larger city markers indicate a job is popular in that location.

Guest Services Agent Reviews

Q: What is it like working as a Guest Services Agent?

Guest Services Agent in Atlanta:
"KA."
Pros: You get to leave when your shift is over.
Cons: You have to be there during your shift.

Related Job Salaries

Key Stats for Guest Services Agent

Gender

Female
73 %
Male
27 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 49 votes.
Less than 1 year
8%
1-4 years
60%
5-9 years
16%
10-19 years
11%
20 years or more
5%

Experience Affects Guest Services Agent Salaries

▲7%

▲3%

▼0%

National Average
$23,000

▼3%

Skills That Affect Guest Services Agent Salaries

Microsoft Office
▲18%


Cash Handling
▼0%

National Average
$23,000



Customer Relationship Management (CRM)
▼4%

Phone Support
▼15%

Oral / Verbal Communication
▼24%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 49 votes.

Gender

Female
73 %
Male
27 %

Years of Experience

Less than 1 year
8%
1-4 years
60%
5-9 years
16%
10-19 years
11%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 50%
dental benefits
Dental: 45%
vision benefits
Vision: 38%
no benefits
None: 44%