The average hourly pay for a Guest Services Agent is $11.53.
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What Do Guest Services Agents Do?
Guest services agents generally operate the front desk of a hotel (or similar establishment) and are chiefly responsible for handling guest check-ins, check-outs, and other customer-service functions. They may also be responsible for customer complaints, handling cash, and informing visitors of hotel rules, as well as providing additional information to assist the guests.
At the front desk, guest services agents must be familiar with hotel check-in software and be able to solve errors within t…Read more
Guest Services Agent Tasks
- Greet, register, and assign rooms to guests, and provide information and paperwork.
- Answer questions, escalate complaints, and ensure that the lobby remains clean and pleasant.
- Calculate bills, collect payments and document interactions.
Job Satisfaction for Guest Services Agent
Popular Employer Salaries for Guest Services Agent
The top respondents for the job title Guest Services Agent are from the companies Hampton Inn, Hilton Worldwide and Target Corporation. Reported salaries are highest at Hilton Worldwide where the average pay is $13.48. Other companies that offer high salaries for this role include Marriott International, Inc. and Intercontinental Hotels & Resorts Group, earning around $12.00 and $12.00, respectively. Hilton Corporation pays the lowest at around $9.93. Hampton Inn and Drury Hotels Group also pay on the lower end of the scale, paying $10.58 and $10.83, respectively.
Guest Services Agent Job Listings
What Are Popular Skills for Guest Services Agents?
Skills in Oral / Verbal Communication and Sales are correlated to pay that is above average. Skills that pay less than market rate include Customer Relations, Problem Solving and Customer Service.
What is the Pay by Experience Level for Guest Services Agents?
An entry-level Guest Services Agent with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $11.14 based on 47 salaries. An early career Guest Services Agent with 1-4 years of experience earns an average total compensation of $11.29 based on 295 salaries. A mid-career Guest Services Agent with 5-9 years of experience earns an average total compensation of $12.15 based on 81 salaries. An experienced Guest Services Agent with 10-19 years of experience earns an average total compensation of $12.26 based on 58 salaries. In their late career (20 years and higher), employees earn an average total compensation of $11.
Pay Difference by Location
Employees with Guest Services Agent in their job title in New York, New York earn an average of 56.5% more than the national average. These job titles also find higher than average salaries in Chicago, Illinois (29.8% more) and San Diego, California (20.0% more). The lowest salaries can be found in Houston, Texas (10.8% less), Orlando, Florida (9.0% less) and Miami, Florida (0.3% less).
Years of Experience
This data is based on 501 survey responses.