The average wage for a Guest Services Agent with Microsoft Office skills is $13.21 per hour.
|Hourly Rate||$7.39 - $31.56|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$15,286 - $65,650|
Job Description for Guest Services Agent
Guest services agents generally operate the front desk of a hotel (or similar establishment) and are chiefly responsible for handling guest check-ins, check-outs, and other customer-service functions. They may also be responsible for customer complaints, handling cash, and informing visitors of hotel rules, as well as providing additional information to assist the guests.Read More...
At the front desk, guest services agents must be familiar with hotel check-in software and be able to solve errors within the software quickly. They also may be asked for certain information such as local directions or advice on where to go or what to eat.
Many guest services agents work alongside other guest services agents, particularly in a large hotel. Additionally, management for the hotel may be located near the front desk and it is necessary to communicate with managerial staff on matters concerning the day-to-day running of the hotel. Guest services agents shifts may vary, as hotels often provide guest services around the clock. While it is common for guest services agents to work at the front desk, they may also work in other areas of the hotel tending to certain guest problems.
Many guest services agents are employed and trained on the job, as each hotel runs in its own way and has its own customer service procedures. However, previous experience in front desk responsibilities, customer service, and/or in a hotel setting may be beneficial to prospective employees. (Copyright 2018 PayScale.com)
Guest Services Agent Tasks
- Greet, register, and assign rooms to guests, and provide information and paperwork.
- Answer questions, escalate complaints, and ensure that the lobby remains clean and pleasant.
- Calculate bills, collect payments and document interactions.
Guest Services Agent Job Listings
Key Stats for Guest Services Agent
Rated 5 out of 5
based on 4 votes.