Avg. Salary
$11.19
Avg. Hourly Rate
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The average pay for a Guest Services Agent with Microsoft Office skills is $11.19 per hour.

The average pay for a Guest Services Agent with Microsoft Office skills is {{pay}} per year.

$8
10%
$11
50%
$31
90%
MEDIAN $11
$0
10%
$0
50%
$0
90%
MEDIAN $0
$7.55 - $31.03
$7
$11
$31
MEDIAN: $11.19
10%
50%
90%

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Hourly Data $0$31
Hourly Rate $7.55 - $31.03
Annual Data $0$64K
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$15,539 - $64,535
  • Country: United States
  • Currency: USD
  • Updated: 14 Oct 2018
  • Individuals Reporting: 13

Job Description for Guest Services Agent

Guest services agents generally operate the front desk of a hotel (or similar establishment) and are chiefly responsible for handling guest check-ins, check-outs, and other customer-service functions. They may also be responsible for customer complaints, handling cash, and informing visitors of hotel rules, as well as providing additional information to assist the guests.

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Guest Services Agent Tasks

  • Greet, register, and assign rooms to guests, and provide information and paperwork.
  • Answer questions, escalate complaints, and ensure that the lobby remains clean and pleasant.
  • Calculate bills, collect payments and document interactions.

Guest Services Agent Job Listings

Guest Services Agent Reviews

Q: What is it like working in Cleveland?

Guest Services Agent in Cleveland:
"Guest Service Lifestyle."
Pros: I enjoy the people in the area, also the location itself it offers so much to do for me and my young lady.
Cons:

Guest Services Agent in Galveston:
"City culture."
Pros: The good about working in Galveston is because my entire family is here and I don't have to drive far for work.
Cons: The bad thing about working in Galveston is during the summer while the tourist are down there is bad traffic.

Guest Services Agent in Atlanta:
"KA."
Pros: You get to leave when your shift is over.
Cons: You have to be there during your shift.

Key Stats for Guest Services Agent

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 5 votes.
Less than 1 year
15%
1-4 years
38%
5-9 years
31%
10-19 years
15%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 5 votes.

Years of Experience

Less than 1 year
15%
1-4 years
38%
5-9 years
31%
10-19 years
15%

Common Health Benefits

medical benefits
Medical: 42%
dental benefits
Dental: 42%
vision benefits
Vision: 25%
no benefits
None: 58%