Avg. Base Hourly Rate (USD)
The average hourly pay for a Guest Services Agent is $14.00
What Do Guest Services Agents Do?
Guest services agents generally operate the front desk of a hotel (or similar establishment) and are chiefly responsible for handling guest check-ins, check-outs, and other customer-service functions. They may also be responsible for customer complaints, handling cash, and informing visitors of hotel rules, as well as providing additional information to assist the guests.
At the front desk, guest services agents must be familiar with hotel check-in software and be able to solve errors within …Read more
- Greet, register, and assign rooms to guests, and provide information and paperwork.
- Answer questions, escalate complaints, and ensure that the lobby remains clean and pleasant.
- Calculate bills, collect payments and document interactions.
FAQs About Guest Services Agents
What is the highest pay for Guest Services Agents in Philadelphia?
Our data indicates that the highest pay for a Guest Services Agent in Philadelphia is $NaN / hour
What is the lowest pay for Guest Services Agents in Philadelphia?
Our data indicates that the lowest pay for a Guest Services Agent in Philadelphia is $NaN / hour
How can Guest Services Agents increase their salary?
Increasing your pay as a Guest Services Agent is possible in different ways. Change of employer: Consider a career move to a new employer that is willing to pay higher for your skills. Level of Education: Gaining advanced degrees may allow this role to increase their income potential and qualify for promotions. Managing Experience: If you are a Guest Services Agent that oversees more junior Guest Services Agents, this experience can increase the likelihood to earn more.