Average Help Desk Analyst Hourly Pay at Redfin

Avg. Hourly Rate
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The average hourly pay for a Help Desk Analyst at Redfin is $24.14.
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United States (change)
Hourly Rate
$23 - $26
Total Pay
$53,001 - $59,037

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Job Description for Help Desk Analyst

Help Desk Analyst Tasks
  • Provide continuous status information to ensure customer satisfaction.
  • Initiate customer contact, escalate to appropriate parties and resolve incidents.
  • Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
  • Respond to technical issues as they arise.
The top respondents for the job title Help Desk Analyst are from the companies HCL America, Inc., TEKsystems, Inc and nLogic. Reported salaries are highest at nLogic where the average pay is $23.57. Other companies that offer high salaries for this role include ATI Physical Therapy and Thedacare, Inc., earning around $21.00 and $19.33, respectively. HCL America, Inc. pays the lowest at around $16.00. TEKsystems, Inc and Kaiser Permanente also pay on the lower end of the scale, paying $16.11 and $16.70, respectively.

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Popular Skills for Help Desk Analyst

Skills in Help Desk / Desktop Support (Tier 1), Microsoft Office and Microsoft Active Directory are correlated to pay that is above average. Skills that pay less than market rate include Help Desk / Desktop Support.

Pay Difference by Location

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Years of Experience

This data is based on 10 survey responses.
Early Career