The average hourly pay for a Help Desk Analyst at Redfin is $24.14.
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$23 - $26
$53,001 - $59,037
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Job Description for Help Desk Analyst
Help desk analysts assist companies with their IT customer support. Their main duty within this role is to diagnose and resolve hardware and software problems that arise as quickly as possible. They are required to support all of the applications and software used by their businesses. They may log calls or emails to the help desk and update information regarding trouble reports, and in some cases, they may have to escalate issues that are outside their normal scope of care. Help desk analysts t…Read more
Help Desk Analyst Tasks
- Provide continuous status information to ensure customer satisfaction.
- Initiate customer contact, escalate to appropriate parties and resolve incidents.
- Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
- Respond to technical issues as they arise.
Popular Employer Salaries for Help Desk Analyst
The top respondents for the job title Help Desk Analyst are from the companies HCL America, Inc., TEKsystems, Inc and nLogic. Reported salaries are highest at nLogic where the average pay is $23.57. Other companies that offer high salaries for this role include ATI Physical Therapy and Thedacare, Inc., earning around $21.00 and $19.33, respectively. HCL America, Inc. pays the lowest at around $16.00. TEKsystems, Inc and Kaiser Permanente also pay on the lower end of the scale, paying $16.11 and $16.70, respectively.
Help Desk Analyst Job Listings
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Popular Skills for Help Desk Analyst
Avg. Hourly Rate
Skills in Help Desk / Desktop Support (Tier 1), Microsoft Office and Microsoft Active Directory are correlated to pay that is above average. Skills that pay less than market rate include Help Desk / Desktop Support.
Pay Difference by Location
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Years of Experience
This data is based on 10 survey responses.