The average hourly pay for a Help Desk Analyst is $18.38.
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What Do Help Desk Analysts Do?
Help desk analysts assist companies with their IT customer support. Their main duty within this role is to diagnose and resolve hardware and software problems that arise as quickly as possible. They are required to support all of the applications and software used by their businesses. They may log calls or emails to the help desk and update information regarding trouble reports, and in some cases, they may have to escalate issues that are outside their normal scope of care.
Help desk analysts t…Read more
Help Desk Analyst Tasks
- Provide continuous status information to ensure customer satisfaction.
- Initiate customer contact, escalate to appropriate parties and resolve incidents.
- Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
- Respond to technical issues as they arise.
Job Satisfaction for Help Desk Analyst
Popular Employer Salaries for Help Desk Analyst
The top respondents for the job title Help Desk Analyst are from the companies Redfin, HCL America, Inc. and Construction Specialties. Reported salaries are highest at Redfin where the average pay is $24.14. Other companies that offer high salaries for this role include nLogic and ATI Physical Therapy, earning around $23.57 and $21.00, respectively. HCL America, Inc. pays the lowest at around $16.00. TEKsystems, Inc and NTT Data Corporation also pay on the lower end of the scale, paying $16.11 and $16.73, respectively.
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Somewhat common (8 - 20%)
Help Desk Analyst Job Listings
What Are Popular Skills for Help Desk Analysts?
Skills in Help Desk / Desktop Support (Tier 2) and Information Technology (IT) Support are correlated to pay that is above average. Skills that pay less than market rate include Help Desk / Desktop Support, Customer Service and Help Desk / Desktop Support (Tier 1).
What is the Pay by Experience Level for Help Desk Analysts?
An entry-level Help Desk Analyst with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $16.19 based on 87 salaries. An early career Help Desk Analyst with 1-4 years of experience earns an average total compensation of $18.13 based on 633 salaries. A mid-career Help Desk Analyst with 5-9 years of experience earns an average total compensation of $20.25 based on 231 salaries. An experienced Help Desk Analyst with 10-19 years of experience earns an average total compensation of $21.78 based on 134 salaries. In their late career (20 years and higher), employees earn an average total compensation of $22.
Pay Difference by Location
Employees with Help Desk Analyst in their job title in Seattle, Washington earn an average of 29.7% more than the national average. These job titles also find higher than average salaries in New York, New York (22.4% more) and Dallas, Texas (8.8% more). The lowest salaries can be found in Chicago, Illinois (11.5% less), Houston, Texas (0.2% less) and Atlanta, Georgia (0.1% less).
Years of Experience
This data is based on 1,128 survey responses.