$44,400
Avg. Salary
$18.24
Avg. Hourly Rate

Average additional compensation:

$1,192

Bonus

$1,200

Profit Sharing

What am I worth?
How should I pay?

The average pay for a Help Desk Analyst (Computer) is $18.24 per hour.

The average pay for a Help Desk Analyst (Computer) is $44,400 per year.

10%
$13.42
10%
$18.24
50%
$26.08
90%
90%
MEDIAN $18.24
10%
$32k
10%
$44k
50%
$61k
90%
90%
MEDIAN $44,400
$32,447 - $61,467
$32K
$44K
$61K
MEDIAN: $44,400
10%
50%
90%

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$13.42 - $26.08
$13
$18
$26
MEDIAN: $18.24
10%
50%
90%

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$0$61K
Salary $32,447 - $61,467
Bonus $0.00 - $4,160
Profit Sharing $304 - $3,362
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,394 - $59,707
  • Country: United States
  • Currency: USD
  • Updated: 12 Mar 2019
  • Individuals Reporting: 417
Hourly Data $0$39
Hourly Rate $13.42 - $26.08
Overtime $20.53 - $39.66
Annual Data $0$59K
Bonus $0.00 - $4,160
Profit Sharing $304 - $3,362
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,394 - $59,707
  • Country: United States
  • Currency: USD
  • Updated: 12 Mar 2019
  • Individuals Reporting: 505

Job Description for Help Desk Analyst (Computer)

A help desk analyst (computer) provides technical support on computers. He or she offers assistance either to the employees of a company who need to use them for work or, in the case of hardware or software companies, for customers who have made purchases from the company. The help desk analyst listens to the difficulties an employee or customer is having and works to attempt to solve the problems.

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Help Desk Analyst (Computer) Pay By Employer

$0$43K

$38,900

Common Career Paths for Help Desk Analyst (Computer)


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While not commonly seen, Computer Help Desk Analysts who transition into an Information Technology Project Manager position may see a rise in pay. The median salary for Information Technology Project Managers is $86K per year. More often, however, Computer Help Desk Analysts go on to become Systems Administrators or Help Desk Analysts.

Help Desk Analyst (Computer) Job Listings

Popular Skills for Help Desk Analyst (Computer)


Survey participants wield an impressively varied skill set on the job. Most notably, skills in Virtual Private Networking, SQL, A+, and Microsoft Active Directory are correlated to pay that is above average, with boosts between 5 percent and 7 percent. Skills that seem to negatively impact pay include Microsoft Excel. People who know Microsoft Office usually also know Windows Support and Help Desk / Desktop Support (Tier 2). The majority of those who know Help Desk / Desktop Support also know Help Desk / Desktop Support (Tier 1).

Pay by Experience Level for Help Desk Analyst (Computer)

Pay by Experience for a Help Desk Analyst (Computer) has a positive trend. An entry-level Help Desk Analyst (Computer) with less than 5 years of experience can expect to earn an average total compensation of $38,000 based on 300 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Help Desk Analyst (Computer) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $45,000 based on 158 salaries. An experienced Help Desk Analyst (Computer) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $49,000 based on 94 salaries. A Help Desk Analyst (Computer) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $47,000 based on 21 salaries.

Pay Difference by Location

20%

14%

-9%

National Average: $41,293

Larger city markers indicate a job is popular in that location.

Seattle offers some of the highest pay in the country for Computer Help Desk Analysts, 36 percent above the national average. Computer Help Desk Analysts can also look forward to large paychecks in cities like Washington (+34 percent), Boston (+25 percent), Minneapolis (+21 percent), and Houston (+21 percent). Miami is the lowest-paying area, 13 percent south of the national average. Raleigh and Atlanta are a couple other places where companies are known to pay below the median — salaries are 13 percent lower and 9 percent lower, respectively.

Help Desk Analyst (Computer) Advice

Q: What is it like working as a Help Desk Analyst (Computer)?

Help Desk Analyst (Computer) in Seattle:
"Specalize in something IT."
I feel that you need to specialize and sell yourself into something.

Help Desk Analyst (Computer) in Lansing:
"Nothing beats hands on experience."
I've applied very little of what I've learned in college or on my own to my job. Usually help desk positions revolve around specific applications your company uses.

Help Desk Analyst (Computer) in Menomonee Falls:
"Problem solver with an Emphasis on customer service."
Pros: New interactions with many people. Learning on a daily basis. Flexibility. Coworkers.
Cons: Repetitive tasks. Phone calls (25+ a day) Sitting long periods of time. The Commute. Payscale. Slow accumulation of vacation hours.

Related Job Salaries

Key Stats for Help Desk Analyst (Computer)

Gender

Female
20 %
Male
79 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 205 votes.
Less than 1 year
6%
1-4 years
47%
5-9 years
23%
10-19 years
18%
20 years or more
6%

Experience Affects Help Desk Analyst (Computer) Salaries

▲18%

▲13%

▲10%

National Average
$41,000

▼7%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 205 votes.

Gender

Female
20 %
Male
79 %

Years of Experience

Less than 1 year
6%
1-4 years
47%
5-9 years
23%
10-19 years
18%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 76%
dental benefits
Dental: 67%
vision benefits
Vision: 61%
no benefits
None: 21%