Help Desk Supervisor Salary

The average salary for a Help Desk Supervisor is $55,189 per year. A skill in Project Management is associated with high pay for this job. Most people move on to other jobs if they have more than 20 years' experience in this field.

$41,154 - $74,440
$41K
$56K
$74K
MEDIAN: $55,970
10%
50%
90%

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$14.51 - $30.29
$15
$21
$30
MEDIAN: $20.98
10%
50%
90%

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$0$74K
Salary $41,154 - $74,440
Bonus $425.00 - $6,104
Profit Sharing $2,750
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$38,750 - $73,916
  • Country: United States
  • Currency: USD
  • Updated: 13 Oct 2017
  • Individuals Reporting: 228
Hourly Data $0$41
Hourly Rate $14.51 - $30.29
Overtime $12.08 - $41.71
Annual Data $0$73K
Bonus $425.00 - $6,104
Profit Sharing $2,750
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$38,750 - $73,916
  • Country: United States
  • Currency: USD
  • Updated: 13 Oct 2017
  • Individuals Reporting: 66

Job Description for Help Desk Supervisor

Help desk supervisors manage and oversee the help desk staff of the company they're working for. They provide technical help, supervise and coordinate group projects, and install any computer hardware and antivirus software. They also perform day-to-day help desk tasks, including answering questions and providing customer service. Help desk supervisors typically hire and train new employees in addition to managing the existing staff.

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Help Desk Supervisor Tasks

  • Hire, review, and fire non-management employees.
  • Plan, direct, and coordinate of the internal information technology help desk.
  • Perform extensive customer communication.
  • Oversee servicing of a range of equipment from workstations to servers to networks.
  • Plan, direct and coordinate daily activities of a department/group/team.

Common Career Paths for Help Desk Supervisor


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Help Desk Supervisor Job Listings

Popular Skills for Help Desk Supervisor

Pay by Experience Level for Help Desk Supervisor

Pay by Experience for a Help Desk Supervisor has a positive trend. An entry-level Help Desk Supervisor with less than 5 years of experience can expect to earn an average total compensation of $49,000 based on 123 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Help Desk Supervisor with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $55,000 based on 105 salaries. An experienced Help Desk Supervisor which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $60,000 based on 80 salaries. A Help Desk Supervisor with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $63,000 based on 24 salaries.

Pay Difference by Location

National Average: $54,926

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Help Desk Supervisor

Gender

Female
22 %
Male
78 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 59 votes.
Less than 1 year
1%
1-4 years
33%
5-9 years
32%
10-19 years
26%
20 years or more
8%

Experience Affects Help Desk Supervisor Salaries

▲15%

▲9%

▲1%

National Average
$55,000

▼11%

Skills That Affect Help Desk Supervisor Salaries

Project Management
▲13%

Information Technology (IT) Support
▼0%

National Average
$55,000




Customer Service Metrics
▼16%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 59 votes.

Gender

Female
22 %
Male
78 %

Years of Experience

Less than 1 year
1%
1-4 years
33%
5-9 years
32%
10-19 years
26%
20 years or more
8%

Common Health Benefits

medical benefits
Medical: 86%
dental benefits
Dental: 81%
vision benefits
Vision: 71%
no benefits
None: 12%