Avg. Base Hourly Rate (USD)
The average hourly pay for a Help Desk Team Leader is $21.29
What Do Help Desk Team Leaders Do?
Help desk team leader positions are found in a variety of industries, but they are most common in information technology. Requirements for this job are mostly related to work experience, although some positions prefer a bachelor’s degree; additionally, most require a minimum of a high school diploma or equivalent. Work experience requirements depend on the company and pay level, but it usually includes at least two years in a help desk or customer service environment. Some positions may require …Read more
- Lead help desk staff, setting schedules, evaluating performance, and creating standard protocols.
- Control work flow for tickets and long-term projects, and escalate issues as they arise.
- Build and maintain knowledge bases for users and help desk team.
- Interact with organization management to report metrics and to determine priorities and desired response times.