Avg. Base Salary (USD)
The average salary for an Incident Manager is $81,885
What is the Pay by Experience Level for Incident Managers?
An entry-level Incident Manager with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $59,506 based on 10 salaries. An early career Incident Manager with 1-4 years of experience earns an average total compensation of $67,027 based on 92 salaries. A …Read more
What Do Incident Managers Do?
Incident managers are responsible for identifying emerging incidents and ensuring their prompt resolution. Their primary responsibility is to address and solve service failures as quickly and effectively as possible. These managers work with the team directly associated with the malfunctioning process (as well as other relevant personnel) to identify the inciting incident and develop potential solutions. Once the issue has been resolved, the incident manager works with the team to establish …Read more
- Develop and implement the incident management process.
- Analyze incident trends and recommend corrective actions as necessary.
- Set up support IT systems so consumers and employees of the organization can utilize systems with minimal issues.
- Monitor the effectiveness of the incident management process and make recommendations for improvement.