$78,089
Avg. Salary
$27.46
Avg. Hourly Rate

Average additional compensation:

$6,534

Bonus

$3,600

Profit Sharing

What am I worth?
How should I pay?

The average pay for an Incident Manager is $27.46 per hour.

The average pay for an Incident Manager is $78,089 per year.

10%
$17.31
10%
$27.46
50%
$54.63
90%
90%
MEDIAN $27.46
10%
$50k
10%
$78k
50%
$118k
90%
90%
MEDIAN $78,089
$49,942 - $118,223
$50K
$78K
$120K
MEDIAN: $78,089
10%
50%
90%

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$17.31 - $54.63
$17
$27
$55
MEDIAN: $27.46
10%
50%
90%

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$0$125K
Salary $49,942 - $118,223
Bonus $894 - $20,205
Profit Sharing $0.00 - $10,213
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$48,325 - $125,446
  • Country: United States
  • Currency: USD
  • Updated: 18 Apr 2019
  • Individuals Reporting: 433
Hourly Data $0$67
Hourly Rate $17.31 - $54.63
Overtime $15.38 - $67.02
Annual Data $0$125K
Bonus $894 - $20,205
Profit Sharing $0.00 - $10,213
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$48,325 - $125,446
  • Country: United States
  • Currency: USD
  • Updated: 18 Apr 2019
  • Individuals Reporting: 60

Job Description for Incident Manager

Incident managers are responsible for identifying emerging incidents and ensuring their prompt resolution. Their primary responsibility is to address and solve service failures as quickly and effectively as possible. These managers work with the team directly associated with the malfunctioning process (as well as other relevant personnel) to identify the inciting incident and develop potential solutions. Once the issue has been resolved, the incident manager works with the team to establish procedures to prevent similar incidents from occurring in the future. In addition to responding to these situations, incident managers work proactively to test and identify possible issues through walk-throughs, simulations, and other testing methods; they are then responsible for suggesting preventative process changes. Incident managers must report issues, progress, and proposals for process changes to their supervisors and other managers.

Read More...
Incident Manager Tasks
  • Develop and implement the incident management process.
  • Analyze incident trends and recommend corrective actions as necessary.
  • Set up support IT systems so consumers and employees of the organization can utilize systems with minimal issues.
  • Monitor the effectiveness of the incident management process and make recommendations for improvement.

Incident Manager Pay By Employer

$0$101K

$81,422

Incident Manager Job Listings

Popular Skills for Incident Manager


Incident Managers report a narrow range of specific skills. Most notably, skills in Project Management, Technical Analysis, Information Technology Infrastructure Library, and Oral / Verbal Communication are correlated to pay that is above average. At the other end of the pay range are skills like Oral / Verbal Communication. It is often found that people who know Information Technology Infrastructure Library are also skilled in Project Management.

Pay by Experience Level for Incident Manager

Pay by Experience for an Incident Manager has a positive trend. An entry-level Incident Manager with less than 5 years of experience can expect to earn an average total compensation of $62,000 based on 108 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. An Incident Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $77,000 based on 111 salaries. An experienced Incident Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $87,000 based on 102 salaries. An Incident Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $94,000 based on 20 salaries.

Incident Manager Advice

Q: What is it like working as an Incident Manager?

Incident Manager in Salt Lake City:
"When to think inside and outside the box."
We always hear of the neex to think outside the nox to solve problems. I would argue that determining when an inside the box approach vs an out of the box approach is a critical decision many discard. Many times the easiest solution is the one less complicated.

Incident Manager in Raleigh:
"Understand People, Processes, and Technology."
Have a good understanding of the people, processes, and technology you will be managing.

Related Job Salaries

Key Stats for Incident Manager

Gender

Female
22 %
Male
78 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 77 votes.
Less than 1 year
1%
1-4 years
28%
5-9 years
29%
10-19 years
32%
20 years or more
10%

Experience Affects Incident Manager Salaries

Late-Career
▲19%

Experienced
▲10%

National Average
$79,000

▼2%

Entry-Level
▼21%

Skills That Affect Incident Manager Salaries

Project Management
▲14%

Technical Analysis
▲4%

National Average
$79,000


Oral / Verbal Communication
▼17%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 77 votes.

Gender

Female
22 %
Male
78 %

Years of Experience

Less than 1 year
1%
1-4 years
28%
5-9 years
29%
10-19 years
32%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 87%
dental benefits
Dental: 79%
vision benefits
Vision: 74%
no benefits
None: 12%