The average salary for an Incident Manager is $80,875.
Tell us about your job and pay factors like skills and education Find your market worth with a report tailored to you Negotiate your pay with confidence
What Do Incident Managers Do?
Incident managers are responsible for identifying emerging incidents and ensuring their prompt resolution. Their primary responsibility is to address and solve service failures as quickly and effectively as possible. These managers work with the team directly associated with the malfunctioning process (as well as other relevant personnel) to identify the inciting incident and develop potential solutions. Once the issue has been resolved, the incident manager works with the team to establish proc…Read more
Incident Manager Tasks
- Develop and implement the incident management process.
- Analyze incident trends and recommend corrective actions as necessary.
- Set up support IT systems so consumers and employees of the organization can utilize systems with minimal issues.
- Monitor the effectiveness of the incident management process and make recommendations for improvement.
Job Satisfaction for Incident Manager
Popular Employer Salaries for Incident Manager
The top respondents for the job title Incident Manager are from the companies Covestic, Cisco Systems Inc and Bank of America Corp. (BOFA). Reported salaries are highest at Science Applications International Corporation (SAIC) where the average pay is $89,813. Other companies that offer high salaries for this role include Cisco Systems Inc and Bank of America Corp. (BOFA), earning around $86,000 and $81,422, respectively. Computer Sciences Corporation (CSC) pays the lowest at around $45,933. Unisys Corporation and Covestic also pay on the lower end of the scale, paying $55,500 and $57,000, respectively.
Incident Manager Job Listings
What Are Popular Skills for Incident Managers?
Skills in Operations Management are correlated to pay that is above average. Skills that pay less than market rate include Oral / Verbal Communication, Project Management, Information Technology (IT) Support and Information Technology Infrastructure Library (ITIL).
What is the Pay by Experience Level for Incident Managers?
An entry-level Incident Manager with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $57,445 based on 6 salaries. An early career Incident Manager with 1-4 years of experience earns an average total compensation of $66,639 based on 118 salaries. A mid-career Incident Manager with 5-9 years of experience earns an average total compensation of $82,385 based on 149 salaries. An experienced Incident Manager with 10-19 years of experience earns an average total compensation of $94,853 based on 125 salaries. In their late career (20 years and higher), employees earn an average total compensation of $106,289.
Pay Difference by Location
Employees with Incident Manager in their job title in New York, New York earn an average of 61.3% more than the national average. These job titles also find higher than average salaries in Kirkland, Washington (39.1% more) and Seattle, Washington (32.2% more). The lowest salaries can be found in Denver, Colorado (16.7% less), Phoenix, Arizona (13.4% less) and Dallas, Texas (0.7% less).
Years of Experience
This data is based on 440 survey responses.