Member Service Representative Salary

An average Member Service Representative in the United States can expect to take home roughly $13.74 per hour. The range in cash compensation to Member Service Representatives (largely between $19K and $42K) includes potential earnings of $5K from bonuses, $3K from profit sharing, and commissions of $6K in exceptional cases. The most important factor affecting compensation for this group is the specific employer, followed by geography and tenure. One-fourth of professionals in this line of work do not receive benefits; however, a strong majority report medical coverage and a majority claim dental coverage as well. Most Member Service Representatives survey respondents are women (74 percent). The majority of workers are highly satisfied with their job. This overview is based on answers to PayScale's salary questionnaire.
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$26,237 - $50,426
$26K
$36K
$50K
MEDIAN: $35,921
10%
50%
90%

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$8.71 - $18.57
$8
$14
$19
MEDIAN: $13.63
10%
50%
90%

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$0$50K
Salary $26,237 - $50,426
Bonus $305 - $4,999
Profit Sharing $99.33 - $3,007
Commission $450 - $5,746
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$18,864 - $42,882
  • Country: United States
  • Currency: USD
  • Updated: 18 Nov 2017
  • Individuals Reporting: 286
Hourly Data $0$28
Hourly Rate $8.71 - $18.57
Hourly Tips $0.08 - $3.63
Overtime $13.72 - $28.96
Annual Data $0$42K
Bonus $305 - $4,999
Commission $450 - $5,746
Profit Sharing $99.33 - $3,007
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$18,864 - $42,882
  • Country: United States
  • Currency: USD
  • Updated: 18 Nov 2017
  • Individuals Reporting: 1,182

Job Description for Member Service Representative

A member service representative has direct contact with the public on a daily basis. They must know about old and new products and be able to discuss products with customers. If a problem arises, they must be able to handle them in an efficient, friendly manner. It is important for a member service representative to have excellent customer service skills. They must be able to multitask and be very detail oriented. It is important to be able to work in a fast-paced environment and have superior problem solving skills.

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Member Service Representative Tasks

  • Handle all member problems and complaints with professionalism and courtesy.
  • Listen, identify, and recommend products and services to help meet members' needs.
  • Handle incoming phone calls from members and other departments to research errors and member issues.

Common Career Paths for Member Service Representative


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Member Service Representatives who move on to become Banking Branch Managers may enjoy significant pay raises, as Banking Branch Managers get paid an average of $52K per year. A common career progression for a Member Service Representative is to become an Assistant Branch Manager of Banking or a Loan Officer. Compared to Member Service Representatives, the first group earns $9K more on average, and the second group earns $11K more.

Member Service Representative Job Listings

Popular Employer Salaries for Member Service Representative


Many Member Service Representatives can be found at Navy Federal Credit Union, Federal Credit Union, Planet Fitness, YMCA, and Molina Healthcare, Inc., firms that are at the top of the field. Member Service Representatives in search of the best pay head to Navy Federal Credit Union, where the median salary rolls in at $36K. Although pay is top-notch overall, it does seem to be curbed at $43K, which isn't dramatically higher than the lower-end figure of $28K. Other employers shelling out big bucks include Credit Union, Molina Healthcare, Inc., and San Diego County Credit Union, where Member Service Representatives typically earn around $33K, $31K, or $28K, respectively.

Others at the bottom of the scale for this job include Planet Fitness at $19K, and YMCA where $21K is the norm, but it is worth noting that some Member Service Representatives there earn up to $29K.

Popular Skills for Member Service Representative


Survey takers working as Member Service Representatives report using a large range of professional skills. Most notably, facility with Mortgage Loans, Consumer Loans, and Loan Processing are correlated to pay that is significantly above average, leading to increases of 20 percent, 7 percent, and 5 percent, respectively. Those listing Cleaning and Cash Handling as skills, on the other hand, should be prepared for drastically lower pay. Those familiar with Banking also tend to know Customer Relations.

Pay by Experience Level for Member Service Representative

Pay by Experience for a Member Service Representative has a positive trend. An entry-level Member Service Representative with less than 5 years of experience can expect to earn an average total compensation of $29,000 based on 916 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Member Service Representative with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $32,000 based on 309 salaries. An experienced Member Service Representative which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $33,000 based on 226 salaries. A Member Service Representative with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $36,000 based on 81 salaries.

Pay Difference by Location

National Average: $30,442

Larger city markers indicate a job is popular in that location.

Washington offers some of the highest pay in the country for Member Service Representatives, 27 percent above the national average. Member Service Representatives can also look forward to large paychecks in cities like New York (+23 percent), San Diego (+21 percent), Chicago (+13 percent), and Boston (+8 percent). Baton Rouge ranks last in the field for pay, reporting salaries 12 percent below the national average. Employers also pay below the national average in Las Vegas (10 percent lower) and Tulsa (6 percent lower).

Member Service Representative Reviews

Q: What is it like working as a Member Service Representative?

Member Service Representative in Mentor:
Pros: Friendly coworkers and members, simple, but hard tasks, flexible.
Cons: Members with a bad attitude and not following company rules or policy.

Member Service Representative in Farmington Hills:
"Small Company."
Pros: I like that the company is small. There are only eight full-time employees, one part-time employee, and three interns that work over a four to seven month period during the golf season. It is nice to be able to miss work and make up hours at alternative times when I have doctor's appointments or other commitments.
Cons: The pay! I do not make enough money to only work one job. I have three at the moment just to make ends meet living independently. The stiff environment and feeling of always being criticized by the Executive Director is hard. I recently told my job that I am pregnant and I am going to be terminated ("Separation of Employment") once I give birth to my baby because I have not been with the company for a full year yet. Lots of politics and favoritism.

Member Service Representative in Plano:
Pros: Getting to talk to member and heard about their days.
Cons: Staying super late with no meal breaks.

Member Service Representative in Weaverville:
Pros: Working in business. I like to work with numbers and apply my degree.
Cons: The pay that I recieve.

Member Service Representative in Owensboro:
"Not for the faint of HEART."
Pros: Happy Customers and Number Crunching.
Cons: Mad, Angry, Upset [daily experience] Customers.

Member Service Representative in Janesville:
Pros: The work environment and company culture. Great experience working with insurance carriers.
Cons: Underpaid. Company is not organized and extremely understaffed.

Related Job Salaries

Key Stats for Member Service Representative

Gender

Female
73 %
Male
27 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 263 votes.
Less than 1 year
10%
1-4 years
51%
5-9 years
18%
10-19 years
16%
20 years or more
6%

Experience Affects Member Service Representative Salaries

▲17%

▲9%

▲6%

National Average
$30,000

▼6%

Skills That Affect Member Service Representative Salaries

Mortgage Loans
▲21%



▲5%

▲3%

Microsoft Office
▲3%

Customer Service Metrics
▲3%

Customer Service
▲1%


▲1%

Sales
▲1%

Training
▲1%

National Average
$30,000

Cash Handling
▼9%

Cleaning
▼43%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 263 votes.

Gender

Female
73 %
Male
27 %

Years of Experience

Less than 1 year
10%
1-4 years
51%
5-9 years
18%
10-19 years
16%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 69%
dental benefits
Dental: 65%
vision benefits
Vision: 54%
no benefits
None: 28%