Average Member Service Representative Hourly Pay

$13.71
Avg. Hourly RateShow Salary
$1,188
Bonus
$1,444
Commission
$1,008
Profit Sharing
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The average hourly pay for a Member Service Representative is $13.71.
10%
$8.64
MEDIAN
$13.71
90%
$18.69
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Hourly Rate
$9 - $19
Bonus
$203 - $4,988
Profit Sharing
$203 - $3,015
Commission
$298 - $6,013
Total Pay
$18,464 - $42,566
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What Do Member Service Representatives Do?

Member Service Representative Tasks
  • Handle all member problems and complaints with professionalism and courtesy.
  • Listen, identify, and recommend products and services to help meet members' needs.
  • Handle incoming phone calls from members and other departments to research errors and member issues.

Job Satisfaction for Member Service Representative

3.6 out of 5
(568)
Highly Satisfied
31Reviews
The top respondents for the job title Member Service Representative are from the companies Navy Federal Credit Union, Planet Fitness and Sam's Club. Reported salaries are highest at Navy Federal Credit Union where the average pay is $17.39. Other companies that offer high salaries for this role include Sam's Club and YMCA, earning around $11.23 and $10.24, respectively. McDonald's Corporation pays the lowest at around $8.36. Chick-Fil-A Inc and Burger King Corporation also pay on the lower end of the scale, paying $8.74 and $8.96, respectively.

Member Service Representative Job Listings

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What Are Popular Skills for Member Service Representatives?

Skills in Customer Service, Customer Relations, Banking and Data Entry are correlated to pay that is above average. Skills that pay less than market rate include Sales.

What is the Pay by Experience Level for Member Service Representatives?

An entry-level Member Service Representative with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $11.44 based on 284 salaries. An early career Member Service Representative with 1-4 years of experience earns an average total compensation of $13.12 based on 1,301 salaries. A mid-career Member Service Representative with 5-9 years of experience earns an average total compensation of $15.38 based on 429 salaries. An experienced Member Service Representative with 10-19 years of experience earns an average total compensation of $15.94 based on 370 salaries. In their late career (20 years and higher), employees earn an average total compensation of $17.
Employees with Member Service Representative in their job title in New York, New York earn an average of 21.7% more than the national average. These job titles also find higher than average salaries in Los Angeles, California (18.6% more) and Pensacola, Florida (14.3% more). The lowest salaries can be found in Orlando, Florida (6.1% less) and Atlanta, Georgia (3.2% less).

Years of Experience

This data is based on 2,533 survey responses.
Entry Level
11.2%
Early Career
51.4%
Mid Career
16.9%
Experienced
14.6%
Late Career
5.9%