The average hourly pay for a Member Service Representative is $13.71.
Member Service Representative by
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What Do Member Service Representatives Do?
A member service representative has direct contact with the public on a daily basis. They must know about old and new products and be able to discuss products with customers. If a problem arises, they must be able to handle them in an efficient, friendly manner. It is important for a member service representative to have excellent customer service skills. They must be able to multitask and be very detail oriented. It is important to be able to work in a fast-paced environment and have superior p…Read more
Member Service Representative Tasks
- Handle all member problems and complaints with professionalism and courtesy.
- Listen, identify, and recommend products and services to help meet members' needs.
- Handle incoming phone calls from members and other departments to research errors and member issues.
Job Satisfaction for Member Service Representative
Popular Employer Salaries for Member Service Representative
The top respondents for the job title Member Service Representative are from the companies Navy Federal Credit Union, Planet Fitness and Sam's Club. Reported salaries are highest at Navy Federal Credit Union where the average pay is $17.39. Other companies that offer high salaries for this role include Sam's Club and YMCA, earning around $11.23 and $10.24, respectively. McDonald's Corporation pays the lowest at around $8.36. Chick-Fil-A Inc and Burger King Corporation also pay on the lower end of the scale, paying $8.74 and $8.96, respectively.
Member Service Representative Job Listings
What Are Popular Skills for Member Service Representatives?
Skills in Customer Service, Customer Relations, Banking and Data Entry are correlated to pay that is above average. Skills that pay less than market rate include Sales.
What is the Pay by Experience Level for Member Service Representatives?
An entry-level Member Service Representative with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $11.44 based on 284 salaries. An early career Member Service Representative with 1-4 years of experience earns an average total compensation of $13.12 based on 1,301 salaries. A mid-career Member Service Representative with 5-9 years of experience earns an average total compensation of $15.38 based on 429 salaries. An experienced Member Service Representative with 10-19 years of experience earns an average total compensation of $15.94 based on 370 salaries. In their late career (20 years and higher), employees earn an average total compensation of $17.
Pay Difference by Location
Employees with Member Service Representative in their job title in New York, New York earn an average of 21.7% more than the national average. These job titles also find higher than average salaries in Los Angeles, California (18.6% more) and Pensacola, Florida (14.3% more). The lowest salaries can be found in Orlando, Florida (6.1% less) and Atlanta, Georgia (3.2% less).
Years of Experience
This data is based on 2,533 survey responses.