$35,972
Avg. Salary
$13.74
Avg. Hourly Rate

Average additional compensation:

$1,126

Bonus

$1,179

Profit Sharing

$1,954

Commission

What am I worth?
How should I pay?

The average pay for a Member Service Representative is $13.74 per hour.

The average pay for a Member Service Representative is $35,972 per year.

10%
$8.72
10%
$13.74
50%
$18.45
90%
90%
MEDIAN $13.74
10%
$27k
10%
$36k
50%
$50k
90%
90%
MEDIAN $35,972
$27,407 - $50,128
$27K
$36K
$50K
MEDIAN: $35,972
10%
50%
90%

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$8.72 - $18.45
$8
$14
$18
MEDIAN: $13.74
10%
50%
90%

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$0$50K
Salary $27,407 - $50,128
Bonus $298 - $4,846
Profit Sharing $101 - $3,016
Commission $391 - $6,013
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$18,836 - $42,221
  • Country: United States
  • Currency: USD
  • Updated: 18 Mar 2019
  • Individuals Reporting: 477
Hourly Data $0$29
Hourly Rate $8.72 - $18.45
Hourly Tips $0.08 - $3.60
Overtime $13.64 - $29.11
Annual Data $0$42K
Bonus $298 - $4,846
Commission $391 - $6,013
Profit Sharing $101 - $3,016
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$18,836 - $42,221
  • Country: United States
  • Currency: USD
  • Updated: 18 Mar 2019
  • Individuals Reporting: 2,151

Job Description

A member service representative has direct contact with the public on a daily basis. They must know about old and new products and be able to discuss products with customers. If a problem arises, they must be able to handle them in an efficient, friendly manner. It is important for a member service representative to have excellent customer service skills. They must be able to multitask and be very detail oriented. It is important to be able to work in a fast-paced environment and have superior problem solving skills.

Read More...
Member Service Representative Tasks
  • Handle all member problems and complaints with professionalism and courtesy.
  • Listen, identify, and recommend products and services to help meet members' needs.
  • Handle incoming phone calls from members and other departments to research errors and member issues.

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Common Career Paths


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Member Service Representatives who move on to become Banking Branch Managers may enjoy significant pay raises, as Banking Branch Managers get paid an average of $52K per year. A common career progression for a Member Service Representative is to become an Assistant Branch Manager of Banking or a Loan Officer. Compared to Member Service Representatives, the first group earns $9K more on average, and the second group earns $11K more.

Job Listings

Popular Skills


Survey takers working as Member Service Representatives report using a large range of professional skills. Most notably, facility with Mortgage Loans, Consumer Loans, and Loan Processing are correlated to pay that is significantly above average, leading to increases of 20 percent, 7 percent, and 5 percent, respectively. Those listing Cleaning and Cash Handling as skills, on the other hand, should be prepared for drastically lower pay. Those familiar with Banking also tend to know Customer Relations.

Pay by Experience Level

Pay by Experience for a Member Service Representative has a positive trend. An entry-level Member Service Representative with less than 5 years of experience can expect to earn an average total compensation of $29,000 based on 916 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Member Service Representative with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $32,000 based on 309 salaries. An experienced Member Service Representative which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $33,000 based on 226 salaries. A Member Service Representative with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $36,000 based on 81 salaries.

Pay Difference by Location

National Average: $30,472

Larger city markers indicate a job is popular in that location.

Washington offers some of the highest pay in the country for Member Service Representatives, 27 percent above the national average. Member Service Representatives can also look forward to large paychecks in cities like New York (+23 percent), San Diego (+21 percent), Chicago (+13 percent), and Boston (+8 percent). Baton Rouge ranks last in the field for pay, reporting salaries 12 percent below the national average. Employers also pay below the national average in Las Vegas (10 percent lower) and Tulsa (6 percent lower).

Job Reviews

Q: What is it like working as a Member Service Representative?

Member Service Representative in Farmington Hills:
"Small Company."
Pros: I like that the company is small. There are only eight full-time employees, one part-time employee, and three interns that work over a four to seven month period during the golf season. It is nice to be able to miss work and make up hours at alternative times when I have doctor's appointments or other commitments.
Cons: The pay! I do not make enough money to only work one job. I have three at the moment just to make ends meet living independently. The stiff environment and feeling of always being criticized by the Executive Director is hard. I recently told my job that I am pregnant and I am going to be terminated ("Separation of Employment") once I give birth to my baby because I have not been with the company for a full year yet. Lots of politics and favoritism.

Member Service Representative in Pueblo:
"WE SERVICE SHARED BRANCH MEMBERS FOR OTHER CENTERS."
Ask a lot of questions, take notes when you can.

Member Service Representative in Weaverville:
Pros: Working in business. I like to work with numbers and apply my degree.
Cons: The pay that I recieve.

Member Service Representative in Owensboro:
"Not for the faint of HEART."
Pros: Happy Customers and Number Crunching.
Cons: Mad, Angry, Upset [daily experience] Customers.

Member Service Representative in Columbus:
"Start from the bottom and work you way up!"
Start small and work you way up.

Member Service Representative in Janesville:
Pros: The work environment and company culture. Great experience working with insurance carriers.
Cons: Underpaid. Company is not organized and extremely understaffed.

Member Service Representative in Winchester:
"Work Environment."
Pros: I like all of the benefits, the perks are great (bonuses,401k, overtime) and the office conditions are very clean and organized.
Cons: I really wish they were more flexible with days off and shift change requests. Even though we have PTO, they make it really difficult for you to use it if business need is high that day you request. Also, the stress level is high.

Related Job Salaries

Gender

Female
73 %
Male
27 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 519 votes.
Less than 1 year
11%
1-4 years
52%
5-9 years
17%
10-19 years
15%
20 years or more
6%

How Experience Affects Salaries

▲17%

▲9%

▲6%

National Average
$30,000

▼6%

How Skills Affect Salaries

Mortgage Loans
▲20%



▲5%

▲3%

Microsoft Office
▲3%

Customer Service Metrics
▲3%


▲1%

Training
▲1%

Customer Service
▼0%

Sales
▼0%

National Average
$30,000

Cash Handling
▼9%

Cleaning
▼43%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 519 votes.

Gender

Female
73 %
Male
27 %

Years of Experience

Less than 1 year
11%
1-4 years
52%
5-9 years
17%
10-19 years
15%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 69%
dental benefits
Dental: 63%
vision benefits
Vision: 54%
no benefits
None: 29%